Support Staff Conference

CELEBRATE OUR CUSTOMERS

DELIVERING EXCELLENCE

Helen KeetchProgramme Coordinator

Delivering Excellence

Toilets

Fire Exit

First Aid

AGENDA

DELIVERING EXCELLENCE PROGRAMME EXPLAINED

PILOT PROGRAMME CHAMPION - PRESENTATION

INTERACTIVE EXCELLENCE EXERCISE

Mission, Vision and Values

SUPPORTING AND DEVELOPING OUR PEOPLE TO

DELIVER EXCELLENCE WITH COMMITMENT AND

PASSION

Earning less

Owe more

University of AmsterdamUniversity of ViennaUniversity of InnsbruckUniversity of OsloUniversity of CopenhagenUniversity of DebrecenUniversity of Helsinki

“Why come to Portsmouth if there are no graduate

opportunities?”

22-23,000 students

We as a University are not selling a product. We are selling our service, our promise and our ability, to not just be adequate,

but to be excellent.

http://www.port.ac.uk/departments/services/humanresources/managementandstaffdevelopment/DeliveringExcellence/

WHO ARE OUR CUSTOMERS ?

WHAT SERVICE STANDARDS DO

YOU HAVE IN PLACE ?

ARE YOU AWARE OF HOW YOUR

BEHAVIOUR IMPACTS THOSE AROUND YOU

? 2% OR MOOD HOOVER ?

HOW DO WE MEASURE OUR SUCCESSES ?

DELIVERING EXCELLENCE PROGRAMME OF EVENTS

1. Customer Insight