Successfully implementing Summon at Manchester Metropolitan University (MMU)

David Jenkins

This is a case study, providing an

overview of how MMU implemented

Summon successfully

Having staff on board

was key to the success

of our implementation

Leveraging current

thought and best

practice was key to

the success of our

implementation

Sharing and re-

using material was

key to the success of

our implementation

Recording and acting upon user

feedback was key to the success

of our implementation

The user is top priority

To provide users with the best service

it is vital to have staff on board

We did not have many staff on board

with our previous federated search service

We learned that a

change of approach

was needed to get the

best out of Summon

We started a Summon working group

We were more open with staff

We developed a healthy dialogue

We wanted staff to look at Summon

from the user perspective

We created personas

to help staff see

Summon from the user

perspective

We understood marketing would be important

So we created

key points to

market

Summon

“Be more confident

of explaining Library

search to students”

As a result of attending this session I will:

“Look forward to

using Summon

both with student

queries and when

checking ILLs”

As a result of attending this session I will:

“Promote Library Search

wherever possible”

As a result of attending this session I will:

“Use Summon/Library

Search in my InfoSkills

session”

As a result of attending this session I will:

We hosted the

2nd UK Information Literacy & Summon Day

“I found it really useful. I

now have a better idea

how I’m going to

integrate Library Search

into my teaching.”

“It was a very thought

provoking and helpful

day”

“Can’t wait to get a year

of Summon under our belt

and then get back to the

3rd UK Info Lit and

Summon Day!”

I created a presentation to teach

information literacy

with Summon based on best practice

“Brands are promises

that consumers believe

in”

Bill Chariavalle and Barabara Findlay Schenk

My information literacy teaching

is now more effective

96.6% of students stated

that they felt

more confident about

finding information for

their studies this year,

compared to 87.9% last

year

98.5% stated the

amount of

information provided

in the sessions was

about right this year,

compared to 84.8% last

year

What part of the session/ workshop did

you find most useful/of value and why?

"Library Search.

Great information on how

to be more accurate within

searches"

“Thanks for the slides -

brilliant! I'll upload them

on Moodle”

A culture of sharing and re-using

resources exists at MMU

The ultimate

evaluation of the

implementation came

in the form of a

three part

investigation into

student and staff use

of Summon

These investigations

found some

positive results…

.. .but there are still ways we can improve

Summon is more popular

for teaching information literacy

Summon has changed how

we teach information literacy

Thank you

Contact me at

d.jenkins@mmu.ac.uk

or @d_r_jenkins

Image credits:

• Untitled images by Manchester Metropolitan University (MMU) [All rights reserved] via MMU Library’s Picasa Web Album (private)

• “Suitcase. The airport in Poznan.” by MOs810 (Own work) [CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via

Wikimedia Commons

• “Flickr - boellstiftung - Laptop auf dem Schoß” by Heinrich Böll Stiftung from Berlin, Deutschland (Laptop auf dem Schoß) [CC-BY-

SA-2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons

• “Taipei_MRT_Train_full” by Richy (Chinese Wikipedia) [GFDL (http://www.gnu.org/copyleft/fdl.html) or CC-BY-SA-3.0

(http://creativecommons.org/licenses/by-sa/3.0/)], via Wikimedia Commons

• “CQ312 inside” by RTABus (Own work) [CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons

• Screenshots of:

• “Resistance is futile: how implementing next generation discovery systems changed the way information literacy is taught at Sheffield Hallam University” by Matt Borg via SlideShare (http://www.slideshare.net/infolit_group/borg-resistance-is-futile-how-implementing-next-generation-discovery-systems-changed-the-way-information-literacy-is-taught-at-sheffield-hallam-university)

• “Library search tools. Could we make them harder to use?” by Carol Gauld via WordPress (http://carolbycomputerlight.wordpress.com/2012/06/04/library-search-tools-could-we-make-them-harder-to-use/)

• “Beyond simple, easy, and fast: Reflections on teaching Summon” by Catherine Cardwell, Vera Lux, and Robert J. Snyder, College & Research Libraries News, vol. 73 no. 6, pp. 344-347 (http://crln.acrl.org/content/73/6/344.full.pdf+html)

• “Introduction to Library Search” presentation by Cath Broadley, MMU, based on diagram by an unknown US university

• “People in small discussion group meeting” by Harless Todd, U.S. Fish and Wildlife Service [Public domain], via Wikimedia

Commons

• “Canal St NOLA CBD Sept 2009 Hippie Gypsy Open Sign” by Infrogmation of New Orleans (Photo by Infrogmation of New

Orleans) [GFDL (http://www.gnu.org/copyleft/fdl.html), CC-BY-SA-2.0 (http://creativecommons.org/licenses/by-sa/2.0), CC-BY-SA-

2.5 (http://creativecommons.org/licenses/by-sa/2.5) or CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via

Wikimedia Commons

• “Small group conversation at a Gurteen Knowledge Cafe“by Dgurteen [GFDL (http://www.gnu.org/copyleft/fdl.html) or CC-BY-SA-

3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons

• “Boy watching with binoculars” by By U.S. Fish and Wildlife Service [Public domain], via Wikimedia Commons

• “Market in Cambodia” by Justin Watt [Public domain], via Wikimedia Commons

• Screenshot of “Library Search: Key points” by David Jenkins and DLS team, MMU

• Images from 2nd UK Summon and Information Literacy Day:

• Diagram from Emma Coonan’s breakout session “Shifting the focus from key skills to higher-order learning outcomes” (http://goo.gl/RVmvH2)

• “From ‘finding’ to ‘decoding’: a Summon before-and-after snapshot” by Emma Coonan via SlideShare

(http://www.slideshare.net/LibrarianGoddess/before-and-after-summon) • “What’s the name of the game? How Summon saves time for fun games” by Adam Edwards via SlideShare

(http://www.slideshare.net/SummonIL/adam-edwards-summon-and-il-workshop-july-2013) • Material from Emma Coonan’s breakout session “Shifting the focus from key skills to higher-order learning outcomes”

(http://goo.gl/N5L5QX)

• “Work PC with Finding Full Text in Five Minutes presentation” by David Jenkins, [CC-BY-SA-2.0

(http://creativecommons.org/licenses/by-sa/2.0)]

• “Women cheer Barack Obama in Dublin, Ireland” by Pete Souza (Executive Office of the President of the United States)

(WhiteHouse.gov) [Public domain], via Wikimedia Commons

• “2013 Flat Classroom Conference” by Alan Levine (cogdogblog) [CC-BY-SA-2.0 (http://creativecommons.org/licenses/by-sa/2.0)],

Via Flickr

• “NEA recycling bins, Orchard Road” by Terence Ong [CC-BY-SA-3.0-migrated], via Wikimedia Commons

• “Howard Tilton Library Computers 2010” by Tulane Public Relations (Flickr: DSC_2739) [CC-BY-2.0

(http://creativecommons.org/licenses/by/2.0)], via Wikimedia Commons

• “FEMA - 32076 - A water rescue team in a boat searching for people in Oklahoma” by Marvin Nauman (This image is from the

FEMA Photo Library.) [Public domain], via Wikimedia Commons

• Screenshots of:

• Proquest Summon Service webinars website by ProQuest LLC [All rights reserved]

• “Good Slides Matter” by Ned Potter via SlideShare (http://www.slideshare.net/libmarketing/good-slides-matter-13559958)

• “Eliminate the unnecessary so that the necessary may speak. -Hans Hofmann” by sarahw9 via UOL Library blog (http://uollibraryblog.wordpress.com/2012/07/20/eliminate-the-unnecessary-so-that-the-necessary-may-speak-hans-hofmann/)

• “’Just give me 10 minutes…’ Information Literacy in the Age of Web-Scale Discovery” by Alison Sharman, via The University of Huddersfield Repository (http://eprints.hud.ac.uk/15491/)

• “Young Love at the Malt Shop” by Kevin Simpson from Goleta, USA [CC-BY-SA-2.0 (http://creativecommons.org/licenses/by-

sa/2.0)], via Wikimedia Commons

• “Victor Grigas interviewing at Wikimania 2013 Chapters Village” by Allan Aguilar / "Victor Grigas interviewing at Wikimania 2013

Chapters Village" / CC-BY-4.0, via Wikimedia Commons