Successful organisations are passionately focused on their customers' needs.

Should health be any different?

Economist Intelligence Unit, 2013

No 1 threat to Health Systems?

Europe: 53m today, 64m in 2030Globally: 371m today, 552m by 2030

Diabetes UK and International Diabetes Federation

McKinsey, 2012

King’s Fund, 2011

2011–2030

$47 Trillion

World Economic Forum

World Economic Forum

3 BehavioursExercise, Nutrition,

Smoking

4 Non Communicable DiseasesCancer, Cardio Vascular Disease,

Diabetes, Lung Disease

60% of deaths: 36m avoidable

Carol Midgley, The Times, 2013

Economist Intelligence Unit, 2013

The Power of the Patient Voice

• Stakeholder Networks– Service Design– Performance Mgt– Messaging

• Mentors• Advocates

•Do you consider a child’s education an optional extra?

•8,760 hours in a year

•4-12 with an HCP

•Don’t confuse effort and achievement

Empower Patients via Education

•Do you consider a child’s education an optional extra?

•8,760 hours in a year

•4-12 with an HCP

•Don’t confuse effort and achievement

Empower Patients via Education

•Do you consider a child’s education an optional extra?

•8,760 hours in a year

•4-12 with an HCP

•Don’t confuse effort and achievement

Empower Patients via Education

Year of Care, 2011

Thomas Goetz: www.ted.com

Data Information

How do you make it work?

Abu Dhabi, for example……patients can access their health data• Personal Health Record

(secure paper mail-out)

• Electronic Health Record (www.weqaya.ae)

• Smart Portable Health Record (Weqaya Data Architecture)

19 HAAD 2012

And it works….

Everyone can know their numbers…

2008 2009 2010

…and the numbers can change outcomes

Control

Weqaya

% engaged with care* % with HbA1c <7.5% % with LDL:HDL ratio <3.5

Control

Weqaya

Control

Weqaya

20HAAD 2012

We can…Design Deliver Inspire

We can…Design Deliver Inspire

We can…Design Deliver Inspire

Or shall we just carry on…

John@Grumitt.co.uk