Streaming Analytics Online & Offline

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David Rocamora of Control Group shares how companies can vastly improve the customer experience by analyzing and responding to digital and physical data in real-time.

Transcript of Streaming Analytics Online & Offline

Control Group June 25, 2014

Streaming AnalyticsControl Group

Control GroupCustomer Experience Innovation firm.

Founded in 2001Based in New York, NYAWS Premier Consulting Partner

Driving value from sensor data

Transit● Responsive service● Contextual communication● Help plan capital investments

Workplace● Responsive conference rooms● Space personalization● Space optimization

Retail● Focused demographics and

engagement ● Right product - right place - right

time ● New product introduction -

education & targeting● Assortments & Trends

Retail Scenario

● Multiple locations

● Physical and digital footprints

● Low cost

● Limited footprint

● Real time in-store decisions

Control Group March 10, 2014

demo - kav.controlgrouplab.com

Control Group March 10, 2014

questions?

David Rocamoradavid.rocamora@controlgroup.com

www.controlgroup.com