vanguardvisionsconsulting.com.au

Allison MillerSalisbury Business & Export Centre

12 June 2012

Why are your staff important to your business?

How are you rewarding, retaining and/or motivating

them now?“Nothing important gets done alone” – Goleman, Boyatzis & McKee (2004)

This session

Gain - why your staff work for you and why they leave

Train – Developing and supporting your staff

Sustain - When to use the carrot and when to use the stick

Retain - Approaches and process to which match your business goals

Recruiting successfully:

Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%

206_Recruiting.pdf

Gaining or ‘attracting’ the right staff

Why did your staff want to work for you?

Why your staff works for you?Why do they leave?

Find out why through:

anonymous surveysinformal conversationsperformance reviews

feedback forms existing interviewers

Image: 'Hangers employee shoot' - http://www.flickr.com/photos/63369864@N00/3970308905

Build on these strengthsPromote them when recruiting

Employer of Choice:

Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%

201_Employer%20of%20choice.pdf

Are you an “employer of choice”?

Maximising Productivity

Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf

Training & Developing your staff

What are you doing to train & develop your staff?

Workforce Development

“international and national research indicates that the increase in labour productivity resulting from targeted

training can yield a return on investment of more than 30 per cent”

Training ROI Calculator: http://www.training.com.au/pages/menuitemc9a7df17b369a390f9fa5a1017a62dbc.aspx

Workforce Development

Skills for All funding for training: http://www.skills.sa.gov.au/for-employers-business/funding-for-training

Forms of learning

What learning opportunities do your staff have?

Forms of learning

Formal LearningNon formal learning

Informal learningProject based learningAction-based learning

Community of practice - NetworksCollaborative learning communities

Learning Goals/Plans

“learning goals have been shown to lead to greater improvement than

have performance goals”

Goleman, Boyatzis & McKee (2004)

Succession Planning

Work shadowingJob trials

Coaching/Mentoring

Image: 'Beautiful Belly (II) [DSCF9720b]' - http://www.flickr.com/photos/50987785@N00/151474296

Succession Planning

What are you doing to prepare for when your key team members

leave?

Performance Appraisal vs Management

‘The Road to Success’ – Alexander (2011), Human Resource Strategies for Innovation, University of Southern Queensland

Performance Appraisal vs Management

What is the difference?What do you do now?

How is it going?

Performance Appraisal vs Management

Image: 'What is it that makes a good+Real+Estate+Agent+Great?' http://www.flickr.com/photos/37514440@N02/4938797736

Real – Realistic GoalsRegular

feedback/communication360o evaluations

Reward vs recognition – individual vs team

Work-Life Balance

Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%

204_Work%20life%20balance.pdf

Work-life balance

What work-life practices are you using in your business?

Rewards … Carrots & Sticks

http://www.youtube.com/watch?v=rrkrvAUbU9Y

Sustaining – Carrot vs Stick

How do you motivate your staff?

Extrinsic vs IntrinsicExtrinsic Intrinsic

(Tushman & Nadler, 1986)

Pay rise Autonomy, ownership, responsibility

Bonus, commission, financial incentives

Opportunity to use initiative, creativity, problem solving

Time off/ holidays Learning new skills, new job roles

Promotion Supported to understand and improve strengths/weaknesses

“no external motivators can get people to perform at their

absolute best”

Goleman, Boyatzis & McKee (2004)

Participate in decision making, committees, networks

Celebration/Recognition of successes

Job is achieving something important/useful/making a difference

Sustaining – Carrot vs Stick

What extrinsic/intrinsic motivators are you using?

Keeping your best staff

Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf

Keeping your best staff

What do you do to retain your staff?

Cost of staff turnover

Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf

Loss of corporate knowledge, productivity, negative impact

on other staff/employer brand, low morale, existing

staff shouldering the workload etc

Tools, equipment, technology,

communication/mobile, car

Job description development/update, job ad,

recruitment agency, inquiries, shortlisting,

interviews, admin

Medical, drug/alcohol testing, licensing, worksite

training, contract/legal fees, PPE/Uniform, T&D

Induction, Stationery, business cards, updating

records

Management styles (Wikipedia, 2011)

Autocratic - Centralised

Laissez-Faire - Autonomous

Democratic - Collective

Paternalistic - Hierarchical

Competitive business strategy (Miles & Snow, 1986; Sculer & Jackson, 1987)

Cost Reduction - Defenders

Innovators - Prospectors

Quality Enhancement - Analysers

Mandate to try to be all three?

Possible Industry types or organisational contexts

Family-owned business

Emerging Technology buiness

Community Service Organisation

Government Dept/Organisation

Your management style

“Managers influence 49% of all resignations”HERO eBooks, Retention Success: Your Free Guide

Retention strategies

Rewards ProgramsEmployee Assistance Programs (EAP)

Social ClubStaff Newsletter

HERO eBooks, Retention Success: Your Free Guide

Reasons I stayPersonal ambition

Recognise meRewarding challenges

FlexibilityContented/Loyal

Supportive environmentTraining/Responsibility

CareerOne, Hunting the (Hidden) Hunters

Local Support

Workforce BluePrint – workforceblueprint.com.au

HR Development at Work – developmentatwork.com

Human Interest Partners – hipartners.com

vanguardvisionsconsulting.com.au

Allison Miller0400 732 270

allison@vanguardvisions.com.auvanguardvisionsconsulting.com.au

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