Sriram_HR_OperationsExecutive_CV

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Transcript of Sriram_HR_OperationsExecutive_CV

CURRICULUM VITAE

Name: Mr. Sriram S. M.E., M.B.A., MFT, M.A., PGDSQC, PGDIT, PGDSM,

Email: Sri.cdm@gmail.com , Sri_cdm@yahoo.co.in, Mobile: 919884446029

Address: 33, AG2, Sneka Gardens, 3rd main road, BHEL Nagar, Medavakkam koot road, Chennai, 600100.

Tamilnadu, India

Current Status: Under employed DOJ: Immediate

Employment Type: Full Time Contract (3 months - 3 years) to Permanent (till I complete my PhD) with

or without 24*7 Telecommute (Editor’s Desk at Chennai, Home) only.

Location: Everywhere in Australia, New Zealand, US, UK, Gulf, Singapore, Canada, and India. I need

VISA sponsorship outside India. I have a valid passport.

Preferred location: Permanent Chennai (Parents) / Permanent Pondicherry (near home town) / Contract

Hyderabad (wife), Bangalore

Summary

A Simple practicing communicator with Product Management (Analysis, Presales, Writing, Testing and

Training) and HR Learning and Talent Development and Operations Management (Publishing and Training)

experience in Insurance, Critical Infrastructure, Advanced Security, HealthCare, IT Education, Banking, MIS

or ERP Verticals with 21 years experience in IT , Publications and Training Industry.

Synopsis

I could be one among your Instructional, Training, HR and Product Documentation Management staff

who provides expert subject matter training and product documentation in a variety of technical fields to

the community and company responders nationwide as a plain writing Author-Trainer specializing in

three Content Spheres Education, Technology(Critical Infrastructure, Digital Electronics, Computer

Science and Engineering, Embedded Systems, Robotics, Marine Engineering, Telecom, Internet, E-

commerce and Digital) and Business (General Management, Operations, Marketing, Finance, MIS,

Digital Media, Social Media, e-Commerce, e-Business, Business Analysis, Business Advisory, Business

Strategy, Business Planning,  ERP, CRM, Business Intelligence, Human Resource, Strategic

Management, International Business and Vertical Learning [Shipping, Insurance, Banking, Education,

Event Management, Aerospace and Manufacturing]) publishing space with good educational

qualifications and writing experience.

I am currently doing Ph.D. in Computational Linguistics and have an M.Phil in Software Marketing

Management, Masters Degrees in Mass Communication and Journalism, English Linguistic Translation

Studies, International Business, Business Administration, and Computer Science & Engineering along

with Bachelor’s degrees in Electrical and Electronic Engineering and Business Administration. I have

done few diplomas in Electrical and Electronic Engineering, Software Marketing, Software Applications,

Software Quality and Computer Hardware among others.

I could effectively contribute in creating Courseware or Instruction Led Training Materials with structured

content for storyboards with real-life examples using highly effective Instructional Designing (ID) skills

and customized template to make your courseware unique performing Pre-Delivery (Conducting a train-

ing needs analysis, Designing a training strategy, Developing quality documentation), Delivery (Instruc-

tor-Led Training, E-Learning, Web-Based Training, Train the Trainer), Post Delivery (User Support Pro-

grams, Assessments, User Feedback and improvements) as an Instructional designer, Information de-

veloper, E-learning manager or a HR Learning and Development personnel guiding and highlighting in-

structions using Adult Learning principles, Andragogy, Kirkpatrick and Blooms' levels, ADDIE Model,

VAK approach in Instructional Design using Articulate, Text aloud Captivate, Adobe Presenter 7,Camta-

sia Relay 4.0 Audio and Video recording, Jingpro / Snag IT, Screen Flow tools, Web work publisher,

Screencast.com, Articulate Studio, FEDENA, Viper, Plagiarism Checker X, Grammarly, Ginger, Evernote

Skitch, Photoshop, Thesaurus.com, Dictionary.com, Reference.com, Encylopedia.com, Fact browser,

Brainy quote, Keyword Planner, Inbound Writer, Demos using Demoworks, Sharepoint Dropbox, Word-

press blogs, Wordpress website, Thomson Reuters Reference Manager, EndNoteX tools and MS office.

I could effectively communicate as a good Brand Ideator reflecting the core values in copy writing and

contribute in high quality written pre-edited online e-book preparations with instant connect with the

audience and enlighten creativity as a creative cofounder on every bit of content and communication

with researching, coordinating, producing, directing, recording ,sub editing and writing that could be

delivered in Outdoor, Print, Web, Blog, and Social, Radio, Television Media, Public Relations exercises

and content feeder services.

I could be Translator [Tamil / English / Hindi], Transliteration Author, Transcriber, Localization,

Voiceovers & Subtitling, Multilingual E-mail Support, Multilingual media research, Text-speech Research

Professional in Linguistics Domain.

I could be a Technical writer, Documentation manager, or the Product Manager who could spice the

product documentations with exact flavor to magnetize product and process information using tools like

structured Authoring, Single Sourcing, DITA MAPS, DITA TOPICS , Concept, Topic, Task, Reference

and Link, XML programming ,XMLMind, OxygenXML, Syntext, Serna, Mindtouch, Easy DITA, EPIC

Editor, XMLSPY XML, MS OFFICE, HTML , CSS, Doc book ,XSL , XSLFO XSLT, XLink, Xpath,

XPointer, Xquery, DTD and Xschema, XML Pro, XMetal, Microsoft XML Notepad, JAVA, PHP,

PageMaker, Illustrator, In design, CorelDraw, Microsoft publisher, Ms FrontPage, Scripting (VB and Java

Script), Tex, Latex , MS Visio, Adobe Frame Maker, Adobe Robohelp, Moodle, , Ms power point, MS

Project, Ms word, Ms excel, Author IT, Acrobat Professional, Captivate, Arbortext XML editor, easyDITA,

Lectora publishing suite, and Doct-To-Help

I could be a valuable asset contributing written materials in process, compliance and quality

management with exposure in writing on Quality Management Systems (QMS), Business Continuity

Management System (BCMS) and Information Security Management System (ISMS) including ISO

9000xs, 27000, PCMM, RIMM, COBIT, AML, and BASEL II Framework among others.

I could be a valuable Quality Assurance professional, manual tester both functional and non functional

who could perform Requirements Analysis, Test Strategy Definition, Test Planning & Tracking, Test Plan

Design, Test Environment Setup, Test Scripting, Metrics Management, Test Execution, Implementation

and Quality Management with Documentation for Project Management, Software Quality

Assurance ,Traceability, Software Configuration Management , Software Verification and Validation,

Requirements, Design and Implementation , Test , User , Installation and Checkout , Operation and

Maintenance along with test case scenarios, functional and technical specifications ,test plans and test

scripts for functional testing, product testing, regression testing, and load testing, validated system

response, Schedules. Draft, Verifying Business Requirements with SRS and Maintained of bug lists

using Bugszilla, code walkthroughs and reviews for documentation standards and client style guides and

standards including directory structures, file naming conventions, nomenclatures and Transition using

tools like MS Excel, Win runner, Load Runner, QTP and Test Director (Quality Center).

I could be an undeniable asset in Human Resources Management Learning and Development team with

exposure in HR general Management, HRIS, HRM SAP HCM and Oracle HRMS, Performance

Management Process, MIS and data analysis, Training Needs Identification/Analysis, Induction and On

boarding programs, Competency Framework Implementation, Reward and Recognition plans,

Recruitment, Compensation & Benefits, HR Services to support overall HR planning and strategy for IT

Retail Training Courses, Training Budgeting, Learning Modules, Vendor management for Training

Materials and Knowledge Management Initiatives facilitation and assessment.

I could be a writer for HR documentation for Training, HR main Site and Recruiter Micro sites and a

trainer for Basic HR,HR many Functional Areas like, Recruitment, Compensation & Benefits, Contract

management, Training and Development and Retention, SAP HCM, Digital HR, Digital Marketing, Soft

Skills Development (Communication Training, Soft Skills training, English Basic and Advanced Speaking

and Writing Training), Training and Mentoring (HR Training, Train the Trainer Mentoring, Strategic

counseling, Trainers, Faculties, lecturers, Professors, Principals, Course Coordinators, SBU-Branch

Heads Insurance), Interview preparation Training,

I could be a programmer, tester and a trainer who can Customize, test, write and train on SAP Business

one ERP, SAP HCM (Organizational Management, Personnel Planning & Development, Personnel

Management, Time Management ), Payroll Accounting (PaySlip Generation, Wage Type, Payroll

Structure, PayRoll Organization, Drivers, and Reports Form 3A,5, 6,6A,7,10,16,24, Professional Tax

Returns, Printing, Post PayRoll check) Customization, Testing, Implementation and Training

Documentation.HCM – FICO Integration (GLs, Funds Center, Cost Center), ESS Employee Self Service

Module, Experience in HCM transformation, ideally enabled by SaaS or system change with HCM

modern best practice, facilitating running HCM customer workshops and system implementation

lifecycle, with focus on Business Change, Process adoption, UAT, Training, and post go live support.

I could be an exclusive Trainer and Learning manager for many academic training modules with

(Agenda, self learning, content blocks, Q&A, Exercises, Summary, Do it yourself) sections for AS 400,

RPG COBOL, MF COBOL, Mainframes [MVS, COBOL, VSAM, DB2, PL/1, CICS], Base24, Vision plus

Credit Card Management Systems (CMS, FAS, TRAMS-ITS, CTA, LMS modules), SYBASE, Power

Builder, Linux System Admin, PC Hardware, Software testing, Networking and Network Security and

L&D support in Vertical learning Courses like Master in English, Insurance, Marine Engineering and port

Management.

I could be useful as a Linux and MS systems administrator, Laptop and Desktop technician, and L2, L3,

M1, M2 Level Product Support on computer Hardware, Networking and Network Security EMS Domain.

I could be useful as a Product Manager, Analyst or Writer for University,School and Educational

institution ERP [Student Admission System, Student Information System, Student Fee Management

System, Staff Information System, Payroll Management System, Attendance Management System, Time

Table Generation System, Financial Accounting System, Examination Management & Result Analysis

System, Inventory Management System, Library Management & Automation System, Hostel

Management System, Conveyance Management System, Web Management System, Student Alumni,

Event Management, Vehicle Management, SMS Messaging, Email Messaging, What’s up and face book

Social Media Messaging, Geo fencing and Control, Student and Staff ID card, Class Teacher, Tuition

Teacher, Sport Coach, Mathematics and Science Olympiad Training System, Front office, Teacher –

Parent interaction System, Online payment gateway, pay through pay tm, Notice Board, android apps,

Inventory and Stock management, Inspection Management systems, Identification, verification and

validation using RFIF, GPS, IVRs, Barcodes, Smartcard, Single sign on, SMS, Blue tooth plug ins,

Camera Advanced Security, Camera Identification and privacy protection systems, industrial tour and

Training tracking ] Modules

I could be useful as a Product Analyst or Writer for Banking ERP, Insurance ERP and ITIL based EMS

ERPs.

Skill Domain:

Product Management and HR Learning and Talent Development Skills:

Product Management (Analysis, Presales, Writing, Testing and Training) and HR Learning and Talent

Development

Technical Domains:

ERP/MIS/EDP/SAP/Database

Hardware/Networking/Security/Embedded Systems / Mechatronics

Verticals:

Education, Banking, Insurance, Critical Infrastructure, Advanced Security, HealthCare, Publishing

Competencies

Multi polar , Multi Utility Person

Possess High integrity, Excellent Cultural adaptation in global business requirements, Highly organized

and detail oriented

Have Creative, Innovative thinking, Self-directed, results-oriented, Confidence to challenge the status

quo and initiate constructive change

Able to multi-task; willing to travel Domestic and internationally, develop credibility quickly and well

respected as a Knowledge leader, Motivator, Mentor, Trainer and an Exceptional communicator

Able to distil complex information into clear, concise text with excellent writing and grammar skills and be

able to work independently, delivering accurate documentation under deadline pressure.

Have Good knowhow on a variety of software programs to write text, create charts and graphs, and

incorporate diagrams and photos into documents.

Have Good editing, proofreading, and document publishing abilities, Multimedia skills, such as blogging,

Web design, and video production

Ensured consistent writing within a document and across documents

Able to read for logic and clarity on contradictory statements, missing material

Ensured clean and clear writing helps users move through the document without stumbling over typos

and unclear sentences, which means they can more easily focus on the message

Supported Writers to have time to write more documents if they just focus on describing the product

itself.

Proactive with positive attitude to change

Ability to learn quickly and participate in strategic consulting projects

Proven attitude to work in a virtual team environment and ability to build consensus

Knowledge of business applications and IT systems

Good in Engaging with customers & capturing customer requirements

Prepared RFPs & proposals that meet end customer needs.

Delivered Product or Solution demonstrations & presentations to customers.

Maintained up-to-date knowledge of product and competitors.

Very good researcher of new technologies and methodologies in workplace learning

Good Analytical skills, good understanding of testing methodology and defect reporting process,

familiarity in client server applications, knowledge in SDLC

Skills:

HR Learning and Talent Development:

Excellent Skills in internal communication and may assist with the development and implementation of

new and existing communication vehicles. .Set and enforced standards of capitalization, format, styles,

and can have a big role in working out terminology and consistent use of terminology, such as naming of

backend product parts with a sound review cycle for materials within an organization

Assisted in the development of technical materials in writing, organizing, presetting, coaching and

brainstorming.

Worked on developing, updating, and implementing style sheets, proofreading, and physical markup of

documents

Done Training for Placements in the following verticals from Entry Level to Senior Executive Level for IT

and ITES Segments (BPO, KPO, LPO, Software Testing Services, Technical Communication and

Documentation, Web Development, LAMP, SEO, SEM, Dot Net, Java Programmers, Customer service

Executives, L1, L2, TLs, TMs), ERP and CRM (SAP, Tally), Office Management (Accountants, Finance

Analyst, HR Juniors, Admin Executives, Office Managers, Legal Juniors),

Written Expert Resumes as Service

Created Network and Distributed Resumes as Service

Created Brand Identity and Visibility through Social Media Profile Writing (LinkedIn, Facebook, Twitter)

Trained Candidates on BPO Essentials Communication training, BPO Essentials Technical Training,

Voice and Accent

Competitor analysis, Industry Research and Inside Sales

Campus Orientation, HR Events and counseling

Managed documentation updates

Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation

and operations for Transition, career and job placement

Coordinated for student programs with coordinators, administrators, faculty, student services personnel

and consultants

Developed and coordinated for career counseling services

Helped students in job search assistance, transfer counseling and internship opportunities

Done student workshops on resume writing, interviewing and Soft Skills

Organized and coordinated job fairs on campus and off-campus job fairs

Invited employers and field experts for in-class speaking engagements

Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,

transfer institutions and other resources

Supported students on necessary documentation and procedures on transfer and transition for higher

studies and Internship

Performed Human Resources, Human Capital Management, Performance Management, Training and

Development, HR General, MIS, SAP ERP, CRM operations

Written ERP and CRM Domain Products and Services Documentation, Designed and developed for

Requirements documentation, User Manuals, Administration Manuals and Installation Guides for

Cavinkare private limited)

Performed generalist role in a variety of HCM Activities including Policy, Process and Quality

Management, Clear planning and strategy in implementation

Supported in coordinating with various Business Functional Leaders to resolve on HR or PR or IR

Relations activities in a systematic way, Performance Support, Social Media and Training Strategies

Supported in organization wide Performance Management, Compensation Review , Transition and

Change Management

HR, Recruitment, Legal documentation and Change Management for early adopters, laggards,

resistance handling, communicating, introduction, changes, training till implementation,

Supported Procurement, new employee request requisitions, preparing offer and approval, complete

control of Personal dossiers and offer parity. Recruitment, JD Writing, Talent Management, Resume

Writing, Employee Engagement Program, Workforce planning, Policy Creation, Talent acquisition and

Retention, Performance Management, employment, Compensation, benefits, employee relations, labor

relations , HR related tools & systems related to work flow applications and HRIS training, Payroll and

Automation support in SAP and other ERPs.

Supported Performance Management Process, Interviews, Structured workplace observations, Work

outputs, Workforce performance dataCreate skill matrix and skill dictionary

Devised and followed a Training Calendar , Channelize and share best practices, success stories with

regular updates using Internal, Social and External Media, administering Bonus, Budgeting and tracking

against the budget, process development, policy implementation and assistance and propose strategy

for improvements and automation, statutory compliance and registrations

Done periodical HR metrics appraisals to management at regular intervals, Innovation, and Industry

Trends

Performed end to end handling of candidate placement cycle from sourcing potential identification, client

interactions, Model invoicing, sourcing proposal, candidate pooling, priority establishment, verification of

credentials, interview training, assessments, organizing lateral and off campus recruitment events, feed-

back analysis and others.

Hired Faculties(Permanent, Temporary, Casual assignment specific) that includes Competency Mapping

of faculties (skills to subject), Planning teaching resources, Project Management online using WebEx,

Skype and Gurukul online

Strategized End to End Curriculum assessment to training delivery and assessment transformation,

Certification authorization.

Examined and evaluated various types of curriculum models that best meet learning needs.

Designed and drafted program for subjects using the right perspectives and structure.

Created Program and lesson plans for dynamic learning and teaching.

Implemented and executed appropriate learner friendly assessments.

Done data analysis to improve instruction and learning

Assessed skills and training them in the modules and Managing Hardware and IMS System Support

Team. Work with Training Administrators to establish global training schedule and coordinate training

logistics (venues, materials, infrastructure requirements, etc.).

Assisted in growing the number of certified trainers globally via certification of other trainers,

Partnered expansion and Hiring. Monitored course delivery quality of internal and external certified

trainers (train the trainers- Mentorship).

Done Content Creation & Management

Created, deployed & managed Training Calendar

Identified trainers and prepared them to become facilitators, Mentored and done Train the Trainer

sessions for them both for delivering training and understanding process.

Creation of a certification process for trainers

Based on the size of the organization, process training requirement, contingent help received from

business facilitators (the individuals who can train from the business), creation of training team structure

and deliverables

Participated in planning, development, implementation, administration, strategies and budgeting of most

of the Training and Development process, Rrecruitment drives, Vendor performance and Resource man-

agement

Written and trained on Embedded and Robotic applications ,Stepper motor, Accelerometer, Servomotor,

Transducers and sensors for Light, Heat, Pressure, Spike, Velocity X, Y, Z-Plane configurations, 78L33

ICs LPC1768 ICs, Embedded CNC MASM Door Closer driver and Automatic door Locking, Fuel Injection

control, LPC1768 ARM Cortex-M3 processor, and A3977 Embedded Board

Written and trained on the following topics: IT Certification, IT Introduction and Awareness Courses,

University Courses, IT Retail Training Courses, Management Courses, ELT-ESL-English Language

Courses, English Language Training Certification Courses, English for Special Purpose for writers

Workshop Content and Practice.

Written and trained on English Language Training for Basic Grammar, Write effective sentences that are

easy-to-understand, Identify and use basic sentence components (e.g. nouns, verbs, adverbs,

adjectives, objects, subjects), Identify and correct some of the most common problems associated with

writing sentences (e.g. subject-verb agreement, redundant words, padded phrases, etc.), Create and

organize a paragraph properly, Identify and correct some of the most common problems associated with

writing paragraphs (e.g. wordiness, lack of parallel structure, active vs. passive voice), Use basic

punctuation such as commas, periods, question marks and hyphens, Use advanced punctuation such as

apostrophes, semi-colons and colons, Identify common problems with punctuation, Capitalize words and

phrases properly, writing letters, memos and emails and business proposals

Written and trained for XML Web design course, web page, HTML elements such as paragraphs, lists,

tables, and headers to create a web page, images ,forms to collect information from users, Embed

multimedia,HTML5 and CSS3.

Written and trained on English Language Training Certification Courses, Pearson Versant Certifications

(Speaking, Writing and Placement),  CELTA, Certificate in English Language Teaching to Adults, Young

Learner Extension to CELTA , DELTA (Diploma in English Language Teaching to

Adults) , IDLTM (International Diploma in Language Teaching Management),  ICELT (In-service

Certificate in English Language Teaching), TKT (Teaching Knowledge Test) , CELT-P,  CELT-S,

TEFL (Teaching English as a Foreign Language),  CLT Communicative language teaching, TBLL Task-

based language learning, TEFL Teaching English as a Foreign Language, TESOL Teaching English to

Speakers of Other Languages, TESL Teaching English as a Second Language, IELTS (International

English Language Testing System) , SELT Secure English Language Test

Written and trained on Software Testing [Certified Software Tester exam (SR0101), Certified Software

Test Analyst exam (SR0201)], MCSE[Windows 95 Series, Windows 98series, Windows ME

series, Windows 2000 Series, Windows NT Series, Windows XP series; Windows 7 , Windows 8

( Installing, Configuring, and Administering Fresh and update Exams)] ,RCHE [ Red Hat Linux System

Administration, RH-124: System Admin-I, RH134: System Admin-II, RH-254: System Admin-III, RH242:

Troubleshooting, RH333: Security Services] , CCNA [Network Fundamentals paper, N+ Networking

Fundamentals], Mother Board chip level Design, PC assembling, LAMP training, 8051 Embedded

Systems, PLC fundamentals using Siemens kit, Auto CADD with Auto lisp, ORCAD PCB Design, DOS,

Novell Netware

Maintained Hardware and Software records and documentation

Diagnosed hardware and network problems, quickly managed

Vendor handling for hardware support related calls resource procurement

Provided Security service to LAN & WAN networking

Experienced in Printers Solutions providing and also Service any type of printers and plotters

Maintained and supervised the maintenance of Outlook data, records, contracts, and general files

Supported end users in problems with using desk top applications.

Performed installation, configuration and troubleshooting printers.

Performed routine system management tasks, operating system upgrades and tests, etc.

Configured Antivirus servers Centralized McAfee Enterprise server, Norton 7.5

Maintain Hardware & Software & Networking Problem PC P3 TO P4, AM

Computer, Acer/ Dell / HP / Toshiba Laptop, Xerox Color Laser printer, Dot matrix printer, HP Laser, HP Plotter, DeskJet & Peripheral etc.

Experienced in Networking Peer to Peer User Groups & connectivity.

Worked on Local/Remote help desk using PC Anywhere.

Done data recovery from corrupted files & deleted files.

Performed Assembling and Installation of PC's.

Performed operating system installation, configuration, and verification and testing.

Performed software support such as software updates, configurations, and client Installation.

Performed desktop application installation and configuration.

Maintained support for existing hardware.

Installations of standalone Printers, Configuring of Network printers and Printer errors

Structured Cabling Networks by Switch and Router, Remote Accessing Server

Provided Full Technical Support to my Clients

Written and trained on IT Retail Training Courses, Manual Testing, Load Runner, Win

Runner , Sybase , MS office , MS Word Basic and Advanced, MS Excel Basic and Advanced, MS

Access Basic and Advanced, MS PowerPoint Basic and Advanced, MS Paint , Power builder, Linux ,

Unix , C , Core java,  PHP,  MYSQL,  HTML, JavaScript, XML , CSS, and Pascal, Perl, CGI, MS-

DOS, DBase, Fox pro, Clipper and Oracle 6, Finishing School and Pre Induction Training, MS office and

Tally ERP, AutoCAD and Auto Lisp

Written and trained on Data Structures and Programming Languages, Web Technology, UNIX and C

Laboratory, HTML Lab, Networks and Advanced Networks , Network Security, Distributed Computing,

DBMS and Advanced Databases, Software Engineering, Software Testing, Software Quality Assurance,

Soft Computing and Intelligence Systems, Computational Linguistics, Human language technology,

Machine learning, Natural Language Processing, Ontology and Semantic web, Artificial intelligence, Soft

computing techniques, Neural networks, Information Retrieval Techniques, Data warehousing and Data

Mining, Text Mining, Operating systems, Cryptography, Systems design principles, Identity and Access

control Mechanisms, Vulnerability Analysis, Auditing and Intrusion Detection.

Written and trained on Marine, Introduction to Shipping, Economics of Sea Transportation,  Port

Management, Strategic Management, Business and Shipping Laws, Chartering, Ship

Management , Liner Trade and Multimodal Transportation, Marine Insurance, Ship

Agency, Development of Coastal Shipping in India, Maritime Administration, Operations and Crew

Management, International Maritime Regulations and Codes, Chartering Policy and Marketing Strategy,

and  Maritime Logistics, Learning MBA Insurance

Identifying training and development needs within an organization through job analysis, appraisal

schemes and regular consultation with business managers and human resources departments

Designed and expanded Training and Development Programs based on the needs of the organization

and the individual such as line managers, accountants and senior managers at board level;

Did Budgeting and Costing

Developed effective induction programs

Conducted appraisals

Produced training materials for in-house courses

Devised training strategy for the organization and managed the delivery of training and development

programs

Accessed, monitored and reviewed the progress of trainees through questionnaires and discussions with

managers

Suggested better e-learning techniques and created and delivered e-learning packages

Product Management (Analysis, Marketing, Writing, Testing and Training)

Product Management

To bring customer requirements into the product road-map (Customer research)

To Iteratively improve product to stay ahead of competition (Competition research)

To keep tab of market developments & eco-system evolution (Market research)

To establish & fine-tune a product management process that ensures smooth & streamlined

development & release of product features (Roadmap planning & execution)

Product Marketing (Presales and Content management)

Created and managed all published content (images, and written) for Search and Social Media

marketing campaigns and day-to-day activities with in-depth knowledge and understanding of Social

Media platforms like Facebook, Twitter, Yelp, linkedIN, Google+ , YouTube, Instagram, Pinterest ,

Foursquare and others.

Conducted online advocacy and cross-promotions.

Monitored social media product positioning and presence like Facebook Timeline cover, profile picture,

thumbnails, advertisements, landing pages, Twitter profile, and blog entries).

Did promotions and Social ad campaigns.

Strategized a Roadmap for Product marketing proven by testing and metrics.

Worked on RFX documents, pre-bidding , bidding documentation

Product Training Segments

Institutional, Retail , Corporate, Certification and On-Demand Training

Done Human Resources, Technical Writing, Manual Testing and Quality Assurance, Content writing and

Editing, Localization, Editing, Proof Reading, Teaching and Training, Assessment, Content

Development, Education Training, Computer Hardware, Networking and Systems Administration,

Instructional Design, Mobile Learning and Presales.

Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT

Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training

Courses, Management Courses, ELT-ESL-English Language Courses, English Language Train-

ing Certification Courses, English for Special Purpose for writers Workshop Content and Prac-

tice.

Product Testing:

Good Analytical skills, good understanding of testing methodology and defect reporting process,

familiarity in client server applications, knowledge in SDLC

Performed Requirements Analysis, Test Strategy Definition, Test Planning & Tracking, Test Plan Design,

Test Environment Setup, Test Scripting, Metrics Management, Test Execution

Supported Implementation and Quality Management, Project Management Documentation, Software

Quality Assurance Documentation ,Software Configuration Management Documentation, Software

Verification and Validation Documentation, Requirements Documentation, Design and Implementation

Documentation, Test Documentation, User Documentation, Installation and Checkout Documentation,

Operation and Maintenance Documentation

Created test case scenarios, reviewed functional and technical specifications to develop test plans, test

scripts for functional testing, product testing, regression testing, and load testing, validated system

response, Schedules. Draft, Verifying Business Requirements with SRS,

Created and Maintained of bug lists using Bugszilla, code walkthroughs and reviews for documentation

standards and client style guides and standards including directory structures, file naming conventions,

nomenclatures and Transition

Product Writing:

Specialties: Technical Writing, Instructional Designing, Web Content, Proposals, Sales and Marketing

Collaterals, Digital Marketing and Advertising.

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies,

procedures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management

Training and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Secu-

rity Domain Products and Services Documentation

Aeronautical, Industrial Products and Packaging, Mechatronics and Embedded Systems Domain

Products and Services Documentation

Translation and Localization

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

Written and trained on Embedded and Robotic applications ,Stepper motor, Accelerometer, Servomotor,

Transducers and sensors for Light, Heat, Pressure, Spike, Velocity X, Y, Z-Plane configurations, 78L33

ICs LPC1768 ICs, Embedded CNC MASM Door Closer driver and Automatic door Locking, Fuel Injection

control, LPC1768 ARM Cortex-M3 processor, and A3977 Embedded Board

Worked on DITA Transition Plan, (Understanding all types of Documents (MS office, PDF, HTML and

Others) on DITA Implementation

Followed Aeronautical documentation standards (ATA 100, ATA iSpec 2200, AECMA 1000D,

S1000D),IETM (Interactive Electronic Training Manual), SCORM Sharable Content Object Reference

Model, e-Learning LMS standards, Section 508 eLearning compliance standard, Air force E-publishing

standard (MIL-STD-38784) Standard Practice for Technical Manuals, DITA Darwin Information Typing

Architecture

Worked on S1000D XML Documentation, Converted a transport plane very old manual written originally

in German or Russian language with some English translation for Plane Doors, Landing Gears, Trolleys

Movers, Uplift forks and other Parts to S1000D centralized Data Store after cataloging, Drawing

verification, Legends, classification and Categorization using Aircraft Maintenance Manual (AMM),

Component Maintenance Manual (CMM), Structural Repair Manual (SRM), Illustrated Parts Catalog

(IPC), Illustrated Parts List (IPL), Wiring Diagram Manual (WDM), Aircraft Schematics Manual (ASM),

Fault Isolation Manual ( FIM), Maintenance Program Manuals ( MRM, MPM, MPD, MTCM),Modification

Manual( MM), Non Destructive Test Manual(NDTM), Engine Rigging Manual(ERM), Ramp Servicing

Manual( RSM), Illustrated Tool and Equipment Manual( ITEM), Power plant build-up Manual( PPBM).

Used Chicago Manual of Style, CSE (Council of Science Editors), Harvard, IEEE (Institute of Electrical

and Electronics Engineers), MLA (Modern Language Association of America). Yahoo style guide, AP

Stylebook , The National Geographic Style Manual and the Wikipedia Manual of Style

Worked on Agile and Scrum, Lean, Incremental, Rapid and waterfall Models

Written Tenders, Request for Proposal, Request For Information and Request for Quote, Template and

Response, Pre qualification Questionnaire, Presales, Bid, Proposal, Project initiation content, Statement

of work, Pilot Project documentation, Proposal content, Bid Content, Policies & Procedures, Operator

Manuals, Lab Trials documentation for SME or Training Organization, Customers and Vendors or Buyers

Written on Operations Management, Critical Infrastructure, ERP and CRM Domain Products and

Services Documentation

Written on E-Banking, Payment Gateways, Insurance and Security Domain Products and Services

Documentation

Written on Aeronautical, Industrial Products, Mechatronics and Embedded Systems Domain Products

and Services Documentation

Written on HIPAA, Incident, Response and Change Systems, ITIL Framework, Clearinghouse Key

Handling, SNMP, SAML and its Implementation, SSO Implementations, Application Security, Wireless

and Mobile Security, Internet and Network Security, Malware and Hardware Security, Salesforce.com,

Single Sign On, Cloud User and Profile Provisioning, Compliance and Policy, Identity and Access

Management, Command Line Interface Manual , Data center, Private cloud, Public cloud, Hybrid cloud,

SAAS, Platform as Service, Infrastructure as Service, Cloud infrastructure auditing, Ciphering Encryption

and Deciphering on Cloud, Key stores, SSL, RSA, DES, CBC, SHA, RC4_40, MD5,DHE,Digital

Signature, ECDSA, Kerberos, SRP, PSK, Single Sign on, Cloud user and profile provisioning

Implementations. Cryptography, Key Values, Cipher Suites, IPSEC VPN, Access Control Appliance,

Virtual Firewall, Cloud Firewall, CLI Command Line Interface Manual, Data Center, Private Cloud, Public

Cloud , Hybrid Cloud , SAAS Software As A Service ,PAAS Platform As A Service, IAAS Infrastructure

As A Service , Cloud Infrastructure Auditing, Mobile commerce and Electronic Commerce Security.

Written for Web and Mobile Content, Revamping intranet sites, Web content writing for digital strategies 

strategy assessment and consulting for Web domains, Web hosting and Gaming

Written Anti-Money Laundering white paper, Basel II Risk Management Banking solution white paper,

Swift subsystem support for banking Branch automation system

Worked on Business analysis and Architecture design for Customized ERP , Customized CRM on PHP,

AJAX, Word press and Drupal

Written for B2B publications on Payment gateways analysis, Benchmarking on products like MGPay,

EBay and others, Dental Plan Life Plan, HIPAA Validate 4010 and 5010 transaction formats HL7, HL7

(privacy, security issues on claim) Claim and grant for Life segments Claim and grant for Life Dental seg-

ments Claim and grant for Life transport segments HPS Clearinghouse receives electronic files (both

HIPAA compliant and proprietary) and transmits between Providers of service and Payers.

Strategized Digital Architecture, Digital SCM, Digital CMS, User interface design and usability for Digital

experience and Digital strategy, Digital Social Media, Content Management, Digital Advertising, Digital

Corporate Communication, Digital Identity Management

Done Translation and localization (Site, Regional, Countrywide and International Scope with filters,

Theme, Tone, Tenor, Language Aesthetics, Appeal and Humility Factors) and SOP Manual writing in

Tamil for Illiterate workers from Arabic-English and Gujarati-English transliteration of Oil Rig and GIG

equipments on Gulf Oil Exploration and Transportation Vessels for Ship Wrecking Instruction Manual,

Translation and localization of few Korean-English Transliteration on Automatic Drive Controllers and

Industrial Valves and German-English Transliteration of Earth Moving Equipments.

Supported Marketing communication, Lead generation, Online Marketing,  Data cleansing and Data mi-

gration, Marketing communication writing include Social Media Marketing content, On Demand writing

content, Product Specification writing, Mass mailing content , Press Releases, Web Content engagement

on Wikis, Blogs, Forums  and Discussion groups, Paid Search content, Affiliate Marketing content, Si-

multaneous and parallel Asynchronous marketing campaign content, comparison shopping engines,

SMS Campaign content, interactive advertising content, Online Ads, Blogging and Blog advertising con-

tent.

Writing for upcoming Events participation, Promotion Trade Shows contents, Display gatherings content,

Editing Event invitations, Pamphlets content, Wall hanging content Edited participatory and collaborator

text, and B2B content for publishing, collected emails processing categorize and remove duplicate or re-

dundant ids from the list, worked with mass mailing and mass SMS campaigns, writing the company’s

positioning and key messages for Inbound and outbound marketing and communications, Brochures,

Data Sheets and Fact Sheets

Written for Brand and Image Management documentation, Collaborating on Image make-ups / Branding

Exercises for Individuals, products, organization, Events and collating contents for B2B, B2C, C2C cus-

tomers. Brand Visibility and Media Relations support for marketing collaterals, advertising, and sales pro-

motions.  Event Management and Reporting documentation: Attending events, mailing the attendees,

observing the event, recording the event highlights minute by minute, collecting all the videos, pamphlets

and other written materials from the attendees, setting up special interviews, collecting the articles to be

published on them, editing the columns, writing the missing content for the columns, framing the journal,

press release, B2B / B2 C magazine. Periodic publication booklets quarterly, half-yearly and annual) col-

lections.

Supported Research and Analysis, Advisory, and Consultancy documentation, Content Editing on Busi-

ness Events for Online Retail, e-Commerce, Mobile and Internet Utility sub domains. Strategic Informa-

tion Services (Presentation PPTs) documentation, Information support for Consumer Strategies, Growth

Strategies, Go to Market Strategy, Customer Acquisition Planning, Multi Channel planning &other strate-

gies. Publishing,

Written website Content (About Us, History,  Working With , Expertise, Services, Methodology, Clientele,

Team, Founders, Sitemap, Products,  Testimonials, Contact),  Website Articles, SEO articles, Blog con-

tent, Features Writing, News Letters, E-zines content, Campaign materials content, Event Monitoring and

Writing, Advisory  content, Event Souvenirs and Social Media Content.

Translated documents, Localized product user interfaces, documentation, websites, e-learning courses

Tested applications and websites

Provided Voiceovers & Subtitling, Provided Multilingual E-mail Support, Conducted Multilingual media re-

search

Work Experience

1. Technical writing (73 months)

Nov 2013 – Jan 2014, Senior Product Analyst, EGB Systems Private Limited, Chennai – 3 Months

Oct’2011– March 2012, Senior Technical Writer/Documentation Manager, ICON Center for Training

and Career Advancement, Chennai - 6 months

Apr’2010 – Sep 2011, Senior Technical Writer, Health Plan Systems India private Limited, Chennai -

15 months

Aug' 2009 – Mar’2010, Senior Technical Writer, Mphasis Infrastructure Services (Fortify Infrastructure

Service Limited) (R and D) [now Mphasis, HP], Pune - 8 months

Dec’ 2005 – June 2006, Assistant manager documentation , Accel Frontline Limited (products

division), central Chennai - 7 months

July’ 2005 – Nov 2005, Assistant manager Technical documentation , Riversand Global

Technologies (P) Ltd, Bangalore - 5 months

Jun' 2004 - June’ 2005, Technical Writer, Comodo Security Solutions Private Limited (R and D),

southern Chennai - 13 months

2. HR Learning and Development (109+48=157 months)

Aug’ 2008 - Jan’ 2009, General Manager Technology, ProEd Training Private Limited, Bangalore – 6

months

July’ 2006 - May’ 2007, Technical Director Training, Microtech Computers Private Limited, Chennai -

24 months

May '92 - May'99, Senior Instructional Designer and Trainer, BDPS Software Limited, Chidambaram,

(far south of Chennai) - 84 months

Professorship (48 months)

Feb’2009 – July’ 2009, Assistant Professor, Computer Science Department, SAMS College of

engineering and technology, Chennai – 6 months

June’ 2007- July’ 2008, Assistant Professor, Computer Science department (after M.E.), Rajiv Gandhi

College of Engineering and Technology, Pondicherry – 14 months

June’ 2002 – Oct’ 2003, Senior Lecturer Residential, Computer Science Department, (During ME),

Arulmigu Meenakshi Amman College of Engineering, Kanchipuram – 18 months

Jun'99 - May'2000, Lecturer, Electrical and Electronics department (after B.E.), Jaya Engineering

College, western Chennai - 12 months

3. Technical Support [BPO] Experience (3 months)

Nov' 2003 - Jan’ 2004, Senior Help Desk Engineer (Dell process), Sutherland Global Private limited,

Chennai - 3 months

I am not a Job hopper or over ambitious person but family situations forced me to stay more with the family

and left me to learn and teach more even though I wish longer stay in every Job.

Product Management (Analysis, Presales, Writing, Testing and Training)

Senior Product Analyst

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

Data Center, Private Cloud, Public Cloud , Hybrid Cloud , SAAS Software As A Service ,PAAS Platform

As A Service, IAAS Infrastructure As A Service , Cloud Infrastructure Auditing, Mobile commerce and

Electronic Commerce Security, Internet, Telephony , VoIP, and IPTV ,Security, IP TV, Audio Video Com-

pression, UDP Streaming, TCP-IP Streaming, Codec and Mutex Analysis, Synchronization, Serialization,

Extended Security on Transportation Protocols, UDP - TCP- IP for GPS, Patient Geo-Monitoring, SOS

Response Systems, GSM Networks, Mobile Device Tracking, ADHOC Networks, Collision prevention

and Detection, Geographical Fencing, Alert and Alarm management systems, Privilege Entry systems

and other Human Security systems, Geo Locking and Alternate GPS, Commercial Robot, and Commer-

cial Drone Monitoring Systems, Image screening, Fingerprint and Eyelid Security. Requirements study

and Gap analysis, Pre-Implementation consulting, Customization, Data migration, Content development

for Learning, Training, Assessment and advisory and managed services like hosting and content and

documentation

Senior Technical Writer/Documentation Manager

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

SAP HCM, Basic Understanding of SAP R/3, SAP Overview, Functional Modules (Material Management,

Production Planning, Sales & Distribution, Human Resources, Plant Maintenance, Project System, Fi-

nance and Controlling, Quality Management, Warehouse Management Overview Documentation.

SAP MM (Material and Vendor Master, Procurement Cycle, Purchase Requisition, Request for Quota-

tion, Quotation, Price Comparison, Vendor Selection, Purchase Order, Posting, Exercise Invoice, Goods

Receipts, Invoice Verification)

SAP PPC (Materials Master, Bills of Materials, Routing, First to final Processes, Work Center, MRP Run)

and SAP SD (Billing, SD-FICO Integration), SAP QC (Quality Center), Customized ERP (Mobile Applica-

tion and Web portal) including Real Estate Management Systems, Travel management Systems and

Wellness Maintenance Systems, Shopping Cart.

Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT Certi-

fication, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,

Management Courses, ELT-ESL-English Language Courses, English Language Training Certification

Courses, English for Special Purpose for writers Workshop Content and Practice.

IT Introduction and Awareness Courses, Know about IT Laws, Know about Cyber Crimes, Know

about Emails and Passwords, and Know about Privacy and Security in IT, Introduction to Intellectual

Property Rights and Patents. Introduction to SAP Technical modules (ABAP , Advanced ABAP Cross

Applications, Workflow, ABAP Web Dynpro, ABAP- HR, BASIS Administration, Basis Security, Net

weaver Administration, Administration [XI, EP, BI, CRM, SOLUTION MANAGER]). Introduction to SAP

Advanced concepts [(Exchange Infrastructure (XI), Enterprise Portal (EP),BIW, BO, CRM,SCM, Ad-

vanced Planning & Optimization (APO),(PLM), Supply Resource Management (SRM), Master Data Man-

agement (MDM), Solution Manager, IS Utilities, SAP Retail, SAP Business One (B1), Statistical Analysis

System (SAS)]. Introduction to SAP CRM [Sales, Marketing, Service, Analytics, Interaction Center,  Web

Channel ,Partner Channel Management, Web Client, ICM, Social Service, LM , RTOM,  Mobile Solu-

tions, Trade Promotion Management (TPM). 

General Manager Technology Training

Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT Certi-

fication, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,

Management Courses, ELT-ESL-English Language Courses, English Language Training Certification

Courses, English for Special Purpose for writers Workshop Content and Practice.

SAP HCM, SD, MM, PP, CRM, SUGAR CRM, and Salesforce CRM, Basic Digital HR  Training,

Basic Digital Marketing Training, Mainframes [Base24, Vision plus Credit Card Management

Systems, MVS, COBOL, VSAM, DB2, PL/1, CICS, RPG COBOL, and AS400].

Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation

and operations for Transition, career and job placement

Coordinated for student programs with coordinators, administrators, faculty, student services personnel

and consultants

Developed and coordinated for career counseling services

Helped students in job search assistance, transfer counseling and internship opportunities

Done student workshops on resume writing, interviewing and Soft Skills

Organized and coordinated job fairs on campus and off-campus job fairs

Invited employers and field experts for in-class speaking engagements

Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,

transfer institutions and other resources

Supported students on necessary documentation and procedures on transfer and transition for higher

studies and Internship

Technical Director Training

Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT Certi-

fication, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,

Management Courses, ELT-ESL-English Language Courses, English Language Training Certification

Courses, English for Special Purpose for writers Workshop Content and Practice.

IT Certification, End to End Training for Computer hardware and networking courses through ILT and

Managing System Support Team, (IMS) Infrastructure Management Systems, and Faculty Hiring

Written and trained on Software Testing, MCSE, RCHE, CCNA certification Papers

Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation

and operations for Transition, career and job placement

Coordinated for student programs with coordinators, administrators, faculty, student services personnel

and consultants

Developed and coordinated for career counseling services

Helped students in job search assistance, transfer counseling and internship opportunities

Done student workshops on resume writing, interviewing and Soft Skills

Organized and coordinated job fairs on campus and off-campus job fairs

Invited employers and field experts for in-class speaking engagements

Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,

transfer institutions and other resources

Supported students on necessary documentation and procedures on transfer and transition for higher

studies and Internship

Senior Instructional Designer and Trainer

Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT Certi-

fication, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,

Management Courses, ELT-ESL-English Language Courses, English Language Training Certification

Courses, English for Special Purpose for writers Workshop Content and Practice.

Written and trained on Software Testing, MCSE, RCHE, CCNA certification Papers

Learning BPO Essentials Communication training, Learning BPO Essentials Technical Training, Micro

Processors, Operating Systems, Distributed Computing, Networking, Network Security, programming

Languages, Software Testing

Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation

and operations for Transition, career and job placement

Coordinated for student programs with coordinators, administrators, faculty, student services personnel

and consultants

Developed and coordinated for career counseling services

Helped students in job search assistance, transfer counseling and internship opportunities

Done student workshops on resume writing, interviewing and Soft Skills

Organized and coordinated job fairs on campus and off-campus job fairs

Invited employers and field experts for in-class speaking engagements

Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,

transfer institutions and other resources

Supported students on necessary documentation and procedures on transfer and transition for higher

studies and Internship

Senior Technical Writer / Editor Health Plan Systems

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

Dental Insurance Software Products documentation: HPS Clearinghouse is the portal for payers and

Providers for transmission of EDI. HPS Clearinghouse receives electronic files (both HIPAA compliant

and proprietary) and transmits between Providers of service and Payers. HPS Clearinghouse is fully

compliant for Confidentiality and Security in addition to being certified for EDI.

HPS Clearinghouse is fully compliant for Confidentiality and Security in addition to being certified for EDI

Contribution Management including billing & receipt, Master Contract Maintenance, Eligibility & adminis-

tration, Pre-authorization module, Member service module, Utilization Module Case Management, Eligi-

bility query Claim status query Pre-authorization requests Disease Management capabilities Claim Pro-

cessing (Medical, Hospital, Prescription Benefits, Vision, Dental, Hearing, and member and dependent

administration. Whitepapers on Automatic Clearing House operation for third party operations for bank-

ing, medical insurance (Life and Dental claims)

Technical Writer / Editor Mphasis (HP)

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

Research on SAML and its Implementation, IPSEC VPN, SSL VPN, Access Control Appliance (IPSec),

Virtual Firewall (Cloud Firewall), Command Line Interface Manual, SNMP documentation. Incident , Re-

quest , Change and Transitions Dash board maintenance, SAML, Identity assurance, IPSEC VPN, SSL

VPN, Access Control Appliance (IPSec), Virtual Firewall (Cloud Firewall),

Cryptography, Ciphering , Encryption , Deciphering on Cloud Key Stores, Key Values, Cipher Suites,

SSL, RSA, DES, CBC, SHA, RC4_40 MD5, DHE, Digital Signature ,ECDSA, Kerberos, SRP, PSK,

IPSEC VPN, SSL VPN, Access Control Appliance, Virtual Firewall, Cloud Firewall, CLI Command Line

Interface Manual, Data Center, Private Cloud,  Public Cloud , Hybrid Cloud , SAAS Software As A Ser-

vice ,PAAS Platform As A Service, IAAS Infrastructure As A Service , Cloud Infrastructure Auditing, Mo-

bile commerce and Electronic Commerce Security

Application Security, Wireless and Mobile Security, Internet and Network Security, Malware and Hard-

ware Security, Compliance and Policy, Identity and Access Management, Data Loss and Recovery, ITIL,

COBIT and ISO 27001 security frameworks, Linux administration, Single Sign on implementation for

mobile and internet- papers and product demo for Templeton USA, Branch automation for Cooperative

Banks in India, Bangladesh, Kenya and Nigeria.

Assistant Manager Documentation1 Accel Frontline Limited

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

Market Research writing and editing documentation, data analysis, proposal writing and question-

naire design, Surveys of households, individuals and private companies, Writing and designing emails

for marketing campaigns, Compiling information from a wide variety of sources and then interpreting and

presenting that in a editorial / book format. Industry Data Profiling, Accurately monitoring, investigating

and analyzing all statistical information. Advisory services (Reports, charts, graphs and recommenda-

tions) to a variety of audiences. Activities like Databases preparation and filing, Collating and analyzing

quality statistical data, investigating and documenting key data and information (highlight, fact finding,

trends, and predictions) to prepare Reports.

Online Marketing Support documentation, For the management of key marketing channels including

SEO, paid search, affiliate marketing, media, email marketing, cooperative marketing, comparison shop-

ping engines, and social media. Lead generation responsible for gathering business with the use of On-

line Marketing, SMS Campaigns, interactive advertising, Online Ads, blogging, blog advertising, Portals

and Email, blogs, online publications and web events. On Demand Marketing Communication and Edit-

ing Services documentation: Marketing Communication Content writing and Editing, Internal communica-

tion management,

Web Content Writing, Revamping intranet sites, Web content writing for digital strategies  strategy as-

sessment and consulting for Web domains, Web hosting, Gaming, Digital Social Media, Content Man-

agement, Digital Advertising, Digital Corporate Communication, digital Identity Management, business

analysis and architecture design for Customized ERP , Customized CRM, Digital Architecture, Digital

SCM, Digital CMS, user interface design and usability for Digital experience and Digital strategy, end-to-

end web portal and mobile application programming using PHP, database design and integration  includ-

ing backend database design and integration using MYSQL, integration with third-party web services , in-

tegration with legacy business applications  in Banking, Insurance, Retail, Shopping Carts, Manufactur-

ing and Logistics Verticals.

AccelUMS (University ERP), Accel Prodigy (School Education ERP), Fedex HRMS (Logistics ERP), Inci-

dent and Transitions Dash Board Maintenance ERP (eProsys), Managed Services Networking Solu-

tions ERP (Net Relations).

Anti-Money Laundering white paper, Basel II Risk Management Banking solution white paper, Swift sub-

system support for banking Branch automation system,  ETL extraction software for banking, Best B

banking ERP, Vision Plus Credit Card Management Software,  Base24 Private banking Software ,MIS

SSL and SET security for banking and Card Industry

ISO9001QMS, 27001 ISMS, HIPAA and HL7 (privacy, security on claim and grant for Life, Dental, trans-

port segments), COBIT Control Objectives for Information Technology,  ITIL and ISO 20000 / BS

15000, ISO, CMM, RMM, BASEL II Risk Management and Banking and Financial Industry Security

Risk , ISMS, ISM3 (Information security Maturity model)

Deming cycle (Plan-Do-Check-Act) , ISO 27001:2005 (Information Security),ISO 20000:2005 (IT Service

Management), BS7799, ISO 17799 or ISO/IEC 27002:2005, ISO/ IEC 27005:2008 , ISAE 3402[Interna-

tional Standard on Assurance Engagements ISAE 3402] , SSAE 16 [Statement on Standards for Attesta-

tion Engagements (SSAE) 16] , SAS 70 [Statements on Auditing Standards 70 ] Information Security

Compliance        Policies and Procedures, Certification and Accreditation activities documentation. , ISO

22301 for Business Continuity

Assistant Manager Documentation Riversand

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

Customer Engagement software, Supply Chain Management ERP and Billing and Tracking  ERP, Prod-

uct Information Management (PIM) ERP, Product Data Collaboration, Product Data

Synchronization ,PLM Product Lifecycle Management ERP, Master Data Management  ERP, E-Banking

SOP Standard Operating Procedures, PMP certification Training, LEAN Methodology, and AG-

ILE Methodology, SCORM Sharable Content Object Reference Model  ,Section 508 eLearning compli-

ance standard , DITA Darwin Information Typing Architecture

Technical Writer Comodo Security

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

Revamping the entire Wikipedia contents for Trustix. Rebranded around 10 products in a very short time.

Worked collaboratively with other documentation team members to complete tasks such as reviewing

peer content, writing product documentation according to departmental guidelines, and development of

internal documentation standards and methodology. Coordinate with a team of UK-based documentation

team and off shore teams to ensure that all documentation deliverables meet requirements for

developmental edits, Managed Product overview, Pilot overview, Re branding documents, Sales force

script / conversations, Proof of concept development, and Pilot projects. Benchmarked and helped in

competitive analysis of security products.

Data Loss and Recovery, Trustix Antivirus, Trustix Anti-spam, Trustix Core Linux , Trustix CP++ and

Trustix Xbox Gateway Appliance, Enterprise Application security, High Availability, Vulnerability

Assessment, Public Key Infrastructure, RSA Secure ID, Firewall Operations Automation, Security

Operations Center, Intrusion Detection and Prevention Systems, Deep Packet Inspection Content

Filtering, Data Center security. 

Professorship for BE and ME (EEE, CSE, IT), MCA, MBA, MARINE Courses

Key achievements

100 percentages in 3 semesters,90 to 98 percentile in other 4 semesters, Took 8 different subject in one

semester as replacement, Performed duties of HOD in charge for almost a semester, Been a judge for

many inter college programs, Edited, published and coordinated many paper presentations, Coordinated

for AICTE,NAAC and ISO 9001 quality implementation

One of my beloved principal described about me in a department meeting as “This chap is more a

psychiatrist and a mentor. He is a great speaker, orator and a preacher than a tutor, that’s why he is

always magnetic with students. He extracts more from them than many”

Projects:

Dec'2003- May'2004, Implementation of DSR algorithm in Wireless Adhoc network using VHDL (RTS)

Jun' 1998 - Nov'1998, EPROM Programmed telephone exchange using 8052 Micro Controller (RTS)

Nov'1991 - Apr'1992, Digital Thermometer Using Liquid Crystal Display (RTS)

Technical papers presented in national conferences:

03/04/2008 and 04/04/2008 at national conference on recent trends in information science and computing:

Data virtualization to provide end to end data reduction efficiencies (distributed databases)

Three party authentication for key distributed protocol using Quantum cryptography for distributed

power systems (survey level) 21/03/2008 and 22/03/2008 at National conference on bio computing:

Three party authentication for key distributed protocol using Quantum cryptography for distributed

power systems (abstract level) 14/03/2008 and 15/03/2008 at National conference on soft computing and

intelligent systems:

High performance of cryptography grid computing based security and reliability analysis for distributed

power systems (RSA grid)

Request based dynamic clock synchronization [generation] in distributed systems (atomic clock,

preRFID)

Workshops / Refresher trainings:

One week Faculty development Program on Internet programming at Anna University

One day workshop on future trends in cloud computing, storage strategies and virtualization by

EMC2 at RMD engineering college, Chennai

Assistant Professor, Computer Science Department SAMS

Data Structures and Programming Languages, Web Technology, UNIX and C Laboratory, HTML Lab,

Networks and Advanced Networks , Network Security, Distributed Computing, DBMS and Advanced

Databases, Software Engineering, Software Testing, Software Quality Assurance, Soft Computing and

Intelligence Systems, Computational Linguistics, Human language technology, Machine learning,

Natural Language Processing, Ontology and Semantic web, Artificial intelligence, Soft computing

techniques, Neural networks, Information Retrieval Techniques, Data warehousing and Data Mining,

Text Mining, Operating systems, Cryptography, Systems design principles, Identity and Access control

Mechanisms, Vulnerability Analysis, Auditing and Intrusion Detection.

Marine, Introduction to Shipping, Economics of Sea Transportation,  Port Management, Strategic

Management, Business and Shipping Laws, Chartering, Ship Management , Liner Trade and Multimodal

Transportation, Marine Insurance, Ship Agency, Development of Coastal Shipping in India, Maritime

Administration, Operations and Crew Management, International Maritime Regulations and

Codes, Chartering Policy and Marketing Strategy, and  Maritime Logistics, Learning MBA Insurance

Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation

and operations for Transition, career and job placement

Coordinated for student programs with coordinators, administrators, faculty, student services personnel

and consultants

Developed and coordinated for career counseling services

Helped students in job search assistance, transfer counseling and internship opportunities

Done student workshops on resume writing, interviewing and Soft Skills

Organized and coordinated job fairs on campus and off-campus job fairs

Invited employers and field experts for in-class speaking engagements

Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,

transfer institutions and other resources

Supported students on necessary documentation and procedures on transfer and transition for higher

studies and Internship

Assistant Professor, Computer Science department RGCET

E-commerce and E-Business, Digital Electronics, Digital Architecture, Microprocessors, Computer

hardware, Networks and Advanced Networks , Network Security, Digital Signal processing and Matlab,

Control systems using Matlab and Simulink, Management Courses, Business Environment, Management

Information System, Research Methods for Management, Financial Management, Marketing

Management, Export Management, Advertising and Sales Promotion, and Managerial Economics

Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation

and operations for Transition, career and job placement

Coordinated for student programs with coordinators, administrators, faculty, student services personnel

and consultants

Developed and coordinated for career counseling services

Helped students in job search assistance, transfer counseling and internship opportunities

Done student workshops on resume writing, interviewing and Soft Skills

Organized and coordinated job fairs on campus and off-campus job fairs

Invited employers and field experts for in-class speaking engagements

Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,

transfer institutions and other resources

Supported students on necessary documentation and procedures on transfer and transition for higher

studies and Internship

Senior Lecturer Computer Science and Engineering Department

I was doing ME on Residential Student Lecturer Program for 18 months and left AMACE for Project

completion.

e-commerce and E-Business, Digital Electronics, Digital Architecture, Microprocessors, Computer

hardware, Circuit Theory, Field Theory, Control Systems, Data Structures and Programming Languages,

Web Technology, UNIX and C Laboratory, HTML Lab, Distributed Computing, DBMS and Advanced

Databases, Software Engineering, Software Testing, Software Quality Assurance

Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation

and operations for Transition, career and job placement

Coordinated for student programs with coordinators, administrators, faculty, student services personnel

and consultants

Developed and coordinated for career counseling services

Helped students in job search assistance, transfer counseling and internship opportunities

Done student workshops on resume writing, interviewing and Soft Skills

Organized and coordinated job fairs on campus and off-campus job fairs

Invited employers and field experts for in-class speaking engagements

Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,

transfer institutions and other resources

Supported students on necessary documentation and procedures on transfer and transition for higher

studies and Internship

Lecturer Electrical and Electronics Engineering Department

Linear Integrated Circuits and Applications, Microprocessors and Micro Controller, Operating systems,

Systems design principles, Digital Electronics, Digital Architecture, Microprocessors, Computer

hardware, Circuit Theory, Field Theory, Control Systems

Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation

and operations for Transition, career and job placement

Coordinated for student programs with coordinators, administrators, faculty, student services personnel

and consultants

Developed and coordinated for career counseling services

Helped students in job search assistance, transfer counseling and internship opportunities

Done student workshops on resume writing, interviewing and Soft Skills

Organized and coordinated job fairs on campus and off-campus job fairs

Invited employers and field experts for in-class speaking engagements

Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,

transfer institutions and other resources

Supported students on necessary documentation and procedures on transfer and transition for higher

studies and Internship

Certifications:

2012- Financial Consultant Life Insurance, Insurance Regulatory Development Authority [IRDA], Mumbai

Education:

Year Course University/ College Duration Percentage

1989 STANDARD TEN

10th Class

Sir RCT Higher

Secondary School,

Chidambaram

I Division with

71.4 %

1992 DIPLOMA IN ENGINEERING

DIM [EEE]

Sir muthiah

polytechnic,

Chidambaram

3 years I Division with

80.0 %

1998 BACHELOR OF ENGINEERING B.E

[EEE]

Annamalai University,

Chidambaram

3 Years and

6 months

I Division with

66.66 %

2002 MASTER OF BUSINESS

ADMINISTRATION - M.B.A

[Management Information systems

and Marketing]

University of Madras 3 years I Division with

64%

2005 MASTER OF ENGINEERING M.E.

[CSE]

Anna University,

CHENNAI

2 years I Division with

73.0 %

Others

2009 M.A Master of Arts(English Linguistics Translation Studies) -Annamalai University – 60.0 %

2008 PGDIT Post graduate diploma in Instructional Technology – Annamalai University – 59.5 %

2007 M.A. Master of Arts (Mass communication and Journalism) - Alagappa University –58.5 II division

2005 M. Phil Master of Philosophy(Software Product Marketing) Effectiveness of Micro ERP–

Alagappa University – II division

2002 PGDSQC-Post graduate diploma in software quality control, IIQA, Thiruchirapalli - 2 years - I

division – 62%

2001 PGDSM -Post graduate diploma in software marketing - Central university, Pondicherry - 1 year - I

division

2000 MFT -Master of foreign trade(International business) - Central University, Pondicherry - 2 years - II

Division

1993 PGDHE – Microtech Computers(Computer Hardware, Assembling, Board level, Chip level, SCO

Unix) – I Division

1993 PGDSD – NCCT Chennai (Unix, C, AutoCAD) – I Division

1993 PGDCA – Brilliants Computers Chennai (Clipper, Cobol, PC office, Project) – I division

Personal details:

Languages: English, Tamil and Hindi, Date of Birth: 01/05/1974, PASSPORT: Date of expiry: 25/02/2019,

Expected CTC: Negotiable

Yours Faithfully

SRI RAM. S

Other Freelance Training and Writing Experience (6 years)

Mar 2015 – Till now, HR Director (Learning and Talent Development), Head and Task Consultancy, Chennai

- 3 Months

Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT

Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,

Management Courses, ELT-ESL-English Language Courses, English Language Training Certification

Courses, English for Special Purpose for writers Workshop Content and Practice.

Did Training for Placements in the following verticals from Entry Level to Senior Executive Level for IT

and ITES Segments (BPO, KPO, LPO, Software Testing Services, Technical Communication and

Documentation, Web Development, LAMP, SEO, SEM, Dot Net, Java Programmers, Customer service

Executives, L1, L2, TLs, TMs), ERP and CRM (SAP, Tally), Office Management (Accountants, Finance

Analyst, HR Juniors, Admin Executives, Office Managers, Legal Juniors),

Written Expert Resumes as Service

Created Network and Distributed Resumes as Service

Created Brand Identity and Visibility through Social Media Profile Writing (LinkedIn, Facebook, Twitter)

Trained Candidates on BPO Essentials Communication training, BPO Essentials Technical Training,

Voice and Accent

Trained Candidates on Basic HR, SAP HCM, Digital HR, Digital Marketing, Soft Skills Development

(Communication Training, Soft Skills training, English Basic and Advanced Speaking and Writing

Training), Training and Mentoring (HR Training, Train the Trainer Mentoring, Strategic counseling,

Trainers, Faculties, lecturers, Professors, Principals, Course Coordinators, SBU-Branch Heads

Insurance), Interview preparation Training

Competitor analysis, Industry Research and Inside Sales

Campus Orientation, HR Events and counseling

Writing their Main website content and Recruitment and Elearning micro site contents.

Basic HR training Digital HR Training, Digital Marketing Training, SAP HCM training

Jan 2015 - Feb 2015, Product Analyst, ThorSignia, Bangalore - 2 Months - DITA Technical Documentation

and Web Content

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

Customized ERP (Mobile Application and Web portal) including Real Estate Management Systems, Travel

management Systems and Wellness Maintenance Systems, Shopping Cart.

Sep 2014 - Nov 2014, SAP HCM Consultant and Trainer, Victronx, Chennai – 3 Months – SAP HCM training.

Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT

Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,

Management Courses, ELT-ESL-English Language Courses, English Language Training Certification

Courses, English for Special Purpose for writers Workshop Content and Practice.

Basic HR training Digital HR Training, Digital Marketing Training, SAP HCM and SAP MM training

Jun 2014 - Jul 2014, Product Analyst, Phi-Robotics, Thane - 2 Months - DITA Technical Documentation

Aeronautical, Industrial Products and Packaging, Mechatronics and Embedded Systems Domain

Products and Services Documentation

DITA Implementation: DITA Transition Plan, (Understanding all types of Documents (MS office, PDF, HTML

and so on), Learning single sourcing, Learning structured Authoring, Learning HTML, Learning CSS, Learn-

ing XML, Learning Doc book, Learning DITA (DITA MAPS, DITA TOPICS ETC), Learning Editors and XML

programming (XMLMind, OxygenXML, Syntext, Serna, Mindtouch, Easy DITA, EPIC Editor, XMLSPY), Prac-

ticing on sample files and data, Implementing HTML, Implementing CSS, Implementing XML (XSLT,

XPointer, XPath, XLink, XQuery, DTD and X schema), Implementing Doc book, Implementing DITA (DITA

MAPS, DITA TOPICS, Concept, Topic, Task, Reference and Links), Embedded and Robotic applications like

stepper motor, accelerometer, servomotor, transducers and sensors (light, heat, pressure, spike, velocity, X,

Y, Z plane configurations, Fixing ground plate, and so on .Embedded CNC MASM Door Closer driver and

Automatic door Locking and Fuel Injection control.

April 2014 - May 2014, Localization Writer Work from home - 2 month (Unpaid Learning Project)

Translation and Localization

This includes declassification of diagrams and Instructions. For example, none of the worker can understand

Handle with Care, Pretested, Left drive, Left turn or clockwise only and Other Symbols, Images and Instruc-

tions anything written with zero or 360 degrees, since most of the Indian are Right hand users and they do

anti clockwise all operations and rarely clockwise like steering in a car, they do the same with the valves,

which is very dangerous as you are opening from the maximum point as they do with ceiling fan regulator,

Levels 5,4,3,2,1 and not 0,1,2,3,4. This is exactly opposite to many workers from other countries, since No

one can understand instructions like this, do not open from peak shoot to low throttle. Mostly the translitera-

tion when translated will give literary language (like Shakespeare’s play) and not colloquial or very low class

language deviations required for the worker to understand.

Offline and Online Content for Vendor Management, Recruitment, Facilitation, Consulting and Training for

Mechanical Electrical and Plumbing, Erection, Commissioning, Utility, Turn Key and Liaison needs for Re-

newable Energy, Energy Alternative , Biomass , Solar , Geothermal , Hydro , Hydrogen, Nuclear , Wind , Al -

ternative Fossil Fuel Oil Shale, Alternative Fossil Fuel Methane Hydrate, Alternative Fossil Fuel Tar Sands

Energy, Waste to Energy, Ocean Energy, Oil, Natural Gas, Coal ,Conventional Energy for Hydrocarbon,

Manufacturing, Packaging and Automobile Industries.

Feb 2014 - Mar 2014, Product Analyst, Omnitech Resources, Chennai - 2 Months - DITA Technical Docu-

mentation

Aeronautical, Industrial Products, Mechatronics and Embedded Systems Domain Products and

Services Documentation

For the Client Perfint, India Embedded and Robotic applications like stepper motor, accelerometer, servomo-

tor, transducers and sensors (light, heat, pressure, spike, velocity, X, Y, Z plane configurations, Fixing

ground plate, and so on using LPC1768 ARM Cortex-M3 processor, A3977, LSM303DHL, DP83848Eth,

FT232RL , MCP1826S , MCP2551, NXP LPC1768, TXB0108, ADXL345.

June 2012 – Oct 2013, Information Developer, LIQVID eLearning Services Private Limited, NOIDA, - 16

months

Information Developer

End-to-end web portal and mobile application programming using PHP, AJAX, JAVA SCRIPTS, JSON,

HTML5, J2ME, database design and integration  including backend database design and integration

using MYSQL, integration with third-party web services , integration with legacy business applications  in

Banking, Insurance, Retail, Shopping Carts, Manufacturing and Logistics Verticals.

Quality assurance and comprehensive  testing for Web development and Design, portal performance,

optimization and tuning  including Performance Assessment and Tuning for Web Portals and Mobile

applications, web portal server administration and maintenance, web portal enhancements from

Traditional Static website to modern Social Media web portals,

Digital events  including Digital Web Conference and Mobile Conference, Digital Classrooms, Digital

Collaborative Seminars, 3G and 2G Video Conferencing, Website and Portal development, Mobile

Application Development, Ecommerce & Shopping Carts, Game Development, Domain Registration &

Web Hosting,  Branding, Graphic Designs, Online & Social Media Marketing, Digital Website, E-

Commerce, Responsive web design, CMS, Payment Gateways, SSL certificate, Page Content for

website and Shopping Cart.

Strategic Information Services (Presentation PPTs) documentation: Information support for Consumer

Strategies, Growth Strategies, Go to Market Strategy, Customer Acquisition Planning, Multi Channel

planning &other strategies and Publishing

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies,

procedures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management

Training and Documentation

SOP Standard Operating Procedures, PMP certification Training, LEAN Methodology,

and AGILE Methodology, SCORM Sharable Content Object Reference Model  ,Section 508 eLearning

compliance standard , DITA Darwin Information Typing Architecture,

Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-

dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training

and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain

Products and Services Documentation

ETL extraction software for banking, Best B banking ERP, Vision Plus Credit Card Management

Software, Base24 Private banking Software ,MIS SSL and SET security for banking and Card Industry

Banking Products Documentation (Multiple Banking Products (Global Payment, Branch Automation,

Private Banking and Core banking), Banking and Financial Institutions documentation, Industrial Design

and process documentation B2B publications on Payment gateways analysis, Benchmarking on

products like MGPay, EBay and others,

Dental Plan Life Plan, HIPAA Validate 4010 and 5010 transaction formats HL7, HL7 (privacy, security

issues on claim) Claim and grant for Life segments Claim and grant for Life Dental segments Claim and

grant for Life transport segments HPS Clearinghouse receives electronic files (both HIPAA compliant

and proprietary) and transmits between Providers of service and Payers.

Aeronautical, Industrial Products, Mechatronics and Embedded Systems Domain Products and

Services Documentation

Identified lots of diagrams and part numbers, wrote in decent English the operations and categorized their

related content according to the DTD structure to be stored in a Centralized Database. I have a background

in Electrical engineering, Electronics, Mechanical CADD Drawings and good English with HTML, DITA XML,

and OXYGEN XML.

Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT

Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,

Management Courses, ELT-ESL-English Language Courses, English Language Training Certification

Courses, English for Special Purpose for writers Workshop Content and Practice.

Insurance Certification Training, IRDA Financial Consultant Exam preparations (IC 33- Life

Insurance) , IRDA Financial Consultant Exam preparations (IC 34- General Insurance), Certificate

in Insurance Salesmanship (CIS), Certificate in Foundation of Casualty Actuarial Science (Non-

Life) , Pre-licensing test for Insurance Surveyors on behalf of IRDA)).

ELT-ESL-English Language Courses, Linguistics, Phonetics, Morphology,

Syntax, Semantics, Translation, Text, Speech, Word Processing. English Language Training for High

school students K6 to K12, English Language Training for UPSC Main Paper, and MAT Management

Aptitude Test, GRE Graduate Record Examinations, SAT Test, Basic Voice Training (Accent

Neutralization) and ITES Basics for BPO and KPO.

Learning soft skills for Employability,  Communication Skills (Verbal Communication, Body

Language, Physical Communication, Writing, Storytelling, Visual Communication, Humor, Quick-

wittedness, Listening, Presentation Skills, Public Speaking, Interviewing), Leadership(Team Building ,

Strategic Planning , Coaching , Mentoring , Delegation , Dispute Resolution , Diplomacy , Giving

Feedback , Managing Difficult Conversations , Decision Making , Performance Management ,

Supervising , Managing , Manager Management , Talent Management , Managing Remote Teams ,

Managing Virtual Teams , Crisis Management)

Influencing (Facilitation, Selling, Inspiring, Persuasion, Negotiation, Motivating, Collaborating),

Interpersonal Skills (Networking, Interpersonal Relationships, Dealing with Difficult People, Conflict

Resolution, Personal Branding, Office Politics), Personal Skills ( Emotional Intelligence , Self-

Awareness , Emotion Management , Stress Management , Tolerance of Change and Uncertainty ,

Taking Criticism , Self Confidence , Adaptability , Resilience , Assertiveness , Competitiveness , Self-

Leadership , Self-Assessment , Work-Life Balance , Friendliness , Enthusiasm , Empathy),

Creativity (Problem Solving, Critical Thinking, Innovation, Troubleshooting, Design Sense, Artistic

Sense), Professional Skills (Organization , Planning , Scheduling , Time Management , Meeting

Management , Technology Savvy , Technology Trend Awareness , Business Trend Awareness ,

Research , Business Etiquette , Business Ethics , Diversity Awareness , Disability Awareness ,

Intercultural Competence , Training , Train the Trainer , Process Improvement , Knowledge Management

, Writing Reports and Proposals , Customer Service , Entrepreneurial Thinking), Basic communication,

Email, Chat, SMS, Resume preparation, Interviews and discussions, Basic BPO, Voice and Accent

Versant

English Language Training Certification Courses, Pearson Versant Certifications (Speaking, Writing and

Placement),  CELTA, Certificate in English Language Teaching to Adults, Young Learner Extension to

CELTA , DELTA (Diploma in English Language Teaching to Adults) , IDLTM (International Diploma in

Language Teaching Management),  ICELT (In-service Certificate in English Language

Teaching), TKT (Teaching Knowledge Test) , CELT-P,  CELT-S,  TEFL (Teaching English as a Foreign

Language),  CLT Communicative language teaching, TBLL Task-based language

learning, TEFL Teaching English as a Foreign Language, TESOL Teaching English to Speakers of Other

Languages, TESL Teaching English as a Second Language, IELTS (International English Language

Testing System) , SELT Secure English Language Test

English Language Training Certification Courses, The process for each Assessment and testing program

involves System Training, Content Training, Certification, Scheduling, Calibration, Scoring and

Mentoring, Pearson Versant Certifications (Speaking, Writing and Placement),  CELTA, Certificate in

English Language Teaching to Adults, Young Learner Extension to CELTA , DELTA (Diploma in English

Language Teaching to Adults) , IDLTM (International Diploma in Language Teaching

Management),  ICELT (In-service Certificate in English Language Teaching), TKT (Teaching Knowledge

Test) , CELT-P,  CELT-S,  TEFL (Teaching English as a Foreign Language),  CLT Communicative

language teaching, TBLL Task-based language learning, TEFL Teaching English as a Foreign

Language, TESOL Teaching English to Speakers of Other Languages, TESL Teaching English as a

Second Language, 

IELTS (International English Language Testing System) , SELT Secure English Language Test,

American Institute of Certified Public Accountants (AICPA), California Assessment of Student

Performance and Progress (CAASPP), California High School Exit Examination (CAHSEE), California

State University English Placement Test (CSU-EPT), Certification / Recertification (All Programs),

College-Level Examination Program (CLEP), EL Teach / TEEFT, Georgia Assessments for the

Certification of Educators(GACE), GRE (Graduate Record Examinations), HiSET Exam (High School

Equivalency Test) ,

Praxis Core Academic Skills for Educators Test, Praxis II Subject Assessments (Art and Content,

Physical Education Content and Design Tests Only), Praxis II Subject Assessments (All Other Tests),

SAT On-Campus Program , School Leaders Licensure Assessment (SLLA) and School Superintendent

Assessment (SSA) , Siemens, TExES Bilingual Target Language Proficiency Test (BTLPT) / Languages

Other Than English (LOTE) / English Language Arts and Reading (ELAR), TOEFLIBT Speaking and

Writing, TOEFL Junior Speaking and Writing, TOEFL Primary Speaking and Writing, TOEIC

Speaking and Writing, TWE(Test of Written English)

Writing Practice, Ghost Writing, Technical Writing, Scientific Writing, Academic Writing, Creative Writing,

Marketing communication, ELT and  Grammar Writing, Business Writing , Magazine Writing,

Marketing Writing, Life Story Writing, Autobiography Writing, Writing for Publishing,

Travel Writing, Descriptive or Feature Writing, Research Writing , Journal Writing ,   Resume Writing ,

and Script Writing, DITA and Technical Writing.

Target Roles:

Blogger, Word Jockey, Word Smith, Language Editor, Content Curator, Contributor, Subject Matter Expert,

Reviewer, Proof Reader, Web Content Wrangler, Operations Analyst, Enterprise Core Search Technical

Capability Engineer, SEO, Project Development and Commissioning Author , Talent, HCM,HRIS,MIS,HR

Generalist, Journalist, Trainer, Information Developer, Content Head Learning & Development, Content

Strategist Specialist, Information Architect, Professor, Lecturer, Faculty, Illustrator, Technical Product Social

Media Business Marketing Information Presales Analyst, Journal Editor, Digital Content User Experience

Publishing Project Manager, Content reviewer, Transformation and Platform Analyst, Corporate Marketing

Communication Writer, Technical Proposal Event Visual Brand Identity Analyst, Director of Academic

Curriculum Development, Assessment and Research , Education Program Sales and Academic Advising

Associate, Director of Training, Instruction Curriculum Projects.HR, HR T&D, HR L&D, HR Generalist

Non Corporate Retail Training Courses Handled (Written [Classroom/ ILT, CBT, WBT, LMS] or Trained or both) (1 -3 Months minimum each)1. Mother Board chip level Design2. PC assembling, LAMP training3. 8051 Embedded Systems4. PLC fundamentals using Siemens kit 5. Auto CADD with Auto lisp6. ORCAD PCB Design7. Manual Testing, Load Runner, Win Runner 8. Sybase 9. MS office , MS Word Basic and Advanced10. MS Excel Basic and Advanced, MS Access Basic and Advanced11. MS PowerPoint Basic and Advanced, MS Paint 12. Power builder13. Linux 14. Unix15. Apache Server16. PHP17. MYSQL (LAMP)18. Perl and CGI19. C 20. Core java21. JavaScript 22. XML 23. HTML 5 and CSS24. Pascal25. Novell Netware26. MS-DOS

27. DBase28. Fox pro29. Clipper 30. Oracle 31. Mainframes32. Base2433. Vision plus Credit Card Management Systems34. MVS35. COBOL36. VSAM37. DB2, 38. PL/1, 39. CICS40. RPG COBOL, and AS40041. Marine Engineering

42. Introduction to Shipping,

43. Economics of Sea Transportation

44. Port Management

45. Strategic Management

46. Business and Shipping Laws

47. Chartering, Ship Management

48. Liner Trade and Multimodal Transportation

49. Marine Insurance, Ship Agency

50. Development of Coastal Shipping in India

51. Maritime Administration

52. Operations and Crew Management

53.  International Maritime Regulations and Codes

54. Chartering Policy and Marketing Strategy, and  Maritime Logistics

55. Learning MBA Insurance

56. Data Structures and Programming Languages

57. Web Technology

58. UNIX and C Laboratory

59. HTML Lab

60. Networks and Advanced Networks

61. Network Security

62. Micro Processors

63. Operating Systems

64. Distributed Computing

65. Networking

66. Distributed Computing

67. DBMS and Advanced Databases

68. Software Engineering

69. Software Testing, Software Quality Assurance

70. Soft Computing and Intelligence Systems

71. Computational Linguistics

72. Human language technology

73. Machine learning

74. Natural Language Processing

75. Ontology and Semantic web

76. Artificial intelligence

77. Soft computing techniques

78. Neural networks

79. Information Retrieval Techniques

80. Data warehousing and Data Mining

81. Text Mining

82. Operating systems

83. Cryptography

84. Systems design principles

85. Identity and Access control Mechanisms

86. Vulnerability Analysis, Auditing and Intrusion Detection

87. English Language Training Certification Courses

88. Pearson Versant Certifications (Speaking, Writing and Placement)

89. CELTA, Certificate in English Language Teaching to Adults

90. Young Learner Extension to CELTA

91. DELTA (Diploma in English Language Teaching to Adults)

92. IDLTM (International Diploma in Language Teaching Management)

93. ICELT (In-service Certificate in English Language Teaching)

94. TKT (Teaching Knowledge Test)

95. CELT-P

96. CELT-S

97. TEFL (Teaching English as a Foreign Language)

98. CLT Communicative language teaching

99. TBLL Task-based language learning

100. TEFL Teaching English as a Foreign Language

101. TESOL Teaching English to Speakers of Other Languages

102. TESL Teaching English as a Second Language

103. IELTS (International English Language Testing System)

104. SELT Secure English Language Test

105. Software Testing [Certified Software Tester exam (SR0101)

106. Certified Software Test Analyst exam (SR0201)]

107. MCSE

108. Windows 95 Series

109. Windows 98series

110. Windows ME series

111. Windows 2000 Series

112. Windows NT Series

113. Windows XP series

114. Windows 7

115. Windows 8 ( Installing, Configuring, and Administering Fresh and update Exams)]

116. RCHE Red Hat Linux System Administration, 

117. RH-124: System Admin-I

118. RH134: System Admin-II

119. RH-254: System Admin-III

120.  RH242: Troubleshooting, 

121. RH333: Security Services 

122. CCNA [Network Fundamentals paper, N+ Networking Fundamentals]

123. Mother Board chip level Design

124. PC assembling

125. HR Training

126. Digital HR

127. SAP HCM

128. SAP MM

129. Digital Marketing

130. Multimedia

131. Instructional Designing

132. Content Writing

133. Technical Writing

134. DITA and Structured Authoring

135. Phonology

136. Morphology

137. Syntax

138. Semantics

139. Phonetics

140. Learning BPO Essentials Communication training

141. Learning BPO Essentials Technical Training