I T S o l u t i o n s

S o f t w a r e D e v e l o p m e n t

C o n s u l t a n c y

w w w . i c t u a l . c o m

R i d i n g t h e w a v e o f i n f o r m a t i o n t e c h n o l o g y

R I D I N G T H E WAV E O F I N F O R M AT I O N T E C H N O L O G Y

2015

KEY “MUST HAVE” INSIGHTS TO

STRATEGICALLY LEAD YOUR

ORGANIZATION TO SUCCESS

ANDREW SOLOMON

JONATHAN PETRUS

WHAT YOU WILL LEARN

• 5 Key “Must have” insights

• Tools, links & books

• Demo Financial Insight:

the “Must Have” application for managing the

Bottom Line

• Before we start…

• You might know us without knowing it…

ICTUAL?

ICTUAL?

VENDOR SOLUTIONS

• Unit4 Decade Financials

• Infor EAM

• IBM Cognos BI

• Decos DM & Cartracker

(Decos Caribbean)

FACTORY SOLUTIONS

• Web & App Development

• Oracle, DBA & Java services

• Jiver Mobile provisioning

• MijnDienstRooster

• Financial Insight

CERTIFIED

TELECOM & UTILITY

FINANCE

HEALTH

GOVERNMENT

KEY “MUST HAVE” INSIGHTS TO

STRATEGICALLY LEAD YOUR

ORGANIZATION TO SUCCESS

ANDREW SOLOMON

JONATHAN PETRUS

STAND UP OR SIT DOWN

BUSY, BUSY, BUSY?

• e-Mail, Smartphone, Meetings?

CONCLUSION

“It is very hard to focus and pay

attention in the information cyber

age…”

KEY INSIGHTS TO ORGANIZATIONAL

SUCCESS

5 KEY INSIGHTS TO SUCCESS

• 5 Barriers

Vision/Mission

Strategy

Execution

Change

Bottom Line

5 Barriers

to Success

INSIGHT 1: THE VISION MISSION

BARRIER

Vision/Mission

5 Barriers

to Success

THE MISSION/VISION BARRIER

• This vision/mission is not understood

• Mission/vision is not well defined

Do you have a clear vision /

mission statement?

91%

Yes

What percentage of people clearly

understand the vision?

Executive

Management

71%

Middle

Management

40%

Line

Employees

3%

Source: Renaissance/CFO Magazine Survey

THE POWER OF A CLEAR MISSION

STATEMENT

• 1962

THE POWER OF A CLEAR MISSION

STATEMENT

THE POWER OF A CLEAR MISSION

STATEMENT

• 1969

• "That's one small step for man, one giant leap for

mankind."

“We choose to go to the moon

in this decade

Because that Goal

will serve to organize and measure

the best

Of our Energies and Skills”

KEY INSIGHT 1

“Being committed to shared values and coming together in a joint mission,

ordinary people can achieve extraordinary things”

You need to have a clear mission vision statement

5 KEY INSIGHTS TO SUCCESS

Vision/Mission

Strategy

Execution

Change

Bottom Line

5 Barriers

to Success

INSIGHT 2: THE STRATEGY BARRIER

Strategy

5 Barriers

to Success

STRATEGY BARRIER

• Let’s GO North!

STRATEGY BARRIER

55%

45%

A significant number of organizations has no strategy (explicitly defined)

Has Strategic Plan

No Strategic Plan

Source: Grant Thornton Survey of American Manufacturers

STRATEGY BARRIER

• You need to

Flesh out your

Strategy!

STRATEGY BARRIER

• You need to choose an integrated & balanced

Strategy Framework such as..

• Balanced Score Card

• INK

• Performance Prism

• Business Model Canvas

• ….

BSC STRATEGY MAP

STRATEGY BOOKS & TOOLS

• Books:

• Balanced Score Card, Strategy Maps (Kaplan & Norton)

• “Het Strategie Boek” (Berenschot)

• “Good to Great”, (Jim Collins)

• “Blue Ocean Strategy” (Kim & Mauborgne)

• Tools:

• Https://app.mystrategicplan.com

• http://www.businessmodelgeneration.com/

KEY INSIGHT 2

“Organizations with a defined

strategy outperform their

competition”

You need to determine your strategy

together with as many key players

involved as possible

5 KEY INSIGHTS TO SUCCESS

Vision/Mission

Strategy

Execution

Change

Bottom Line

5 Barriers

to Success

INSIGHT 3: EXECUTION

Execution 5 Barriers

to Success

EXECUTION

STRATEGY EXECUTION IS AN

ENORMOUS SOURCE OF VALUE, …

GAP BETWEEN MISSION- VISION-

STRATEGY AND EMPLOYEES’

EVERYDAY ACTIONS

PERFORMANCE MANAGEMENT?

PM IS RAPIDLY REPLACED BY OKR:

OBJECTIVES & KEY RESULTS

OKR: OBJECTIVES & KEY RESULTS

OKR EXAMPLE: FOOTBALL TEAM OWNER

OKR: OBJECTIVES & KEY RESULTS

ONLINE OKR TOOLS

• Workboard

• Weekdone

• Perdoo

• Betterworks

• Statuspath

• 7geese

• Talentcove

• …

OKR EXAMPLE: DASHBOARD

OKR LINKS STRATEGY TO EVERYDAY

ACTIONS

OKR DRAMATICALLY ENHANCES

PERFORMANCE

• Of 54% of companies saying they have a strategy

execution process in place

• 70% says they outperform their competitors

• Of Those not having an strategy execution process in

place :

• Only 30% say they outperform their competitors

KEY INSIGHT 3

“The ability to execute strategy is

more important than the quality

of the strategy itself!”

Use a(n OKR) tool to monitor results and

frequently review and update objectives

5 KEY INSIGHTS TO SUCCESS

Vision/Mission

Strategy

Execution

Change

Bottom Line

5 Barriers

to Success

INSIGHT 4: HOW TO MANAGE CHANGE

Change

5 Barriers

to Success

CHANGE EXAMPLE

• Business Process redesign

• Facilitate change by using tools!

INSIGHT 4: HOW TO MANAGE CHANGE

• Best Practices:

1. Communicate!

2. Involve!

3. Facilitate Change Management with Tools!

KEY INSIGHTS TO SUCCES RECAP

1. Clear Mission Vision

2. Clear and communicated Balanced Strategy with both

Financial and intangible aspects

3. Execution! Use OKR tools! You can only manage and

steer with the right tools

4. Manage & Facilitate the Change: use e.g. a workflow tool

5. …..

5 KEY INSIGHTS TO SUCCESS

Vision/Mission

Strategy

Execution

Change

Bottom Line

5 Barriers

to Success

INSIGHT 5: MANAGE THE BOTTOM

LINE

Bottom Line

5 Barriers

to Success

FINANCIAL

INSIGHT

COGNOS BUSINESS

SOLUTION

KEY “MUST HAVES” INSIGHTS TO STRATEGICALLY LEAD YOUR ORGANIZATION

“Tools without a strategy are useless”

“Strategies without tools are hopeless”

10/19/2015

Financial Insight 57

AGENDA

10/19/2015

Financial Insight 58

• FI - General Necessity • FI - Business Case • FI - Tools for strategy • FI - Demo

10/19/2015

Financial Insight 59

Does this look familiar?

Data Sources

ERP

SCM

CRM

Data Warehouse

GL

GL

GL

Reporting, Analysis, Planning Risks and Limitations

Silos of data

No Data Integrity

Inaccurate and inconsistent

No Audit-ability

Poor efficiency and effectiveness

Competitive Advantage?

Institutional knowledge embedded into custom formulas

Inconsistent Information, Untrustworthy Analysis, Disconnected Planning

• One GL Account structure, multiple demands

• Internal: End-Year Reporting, P&L, Liquidity, etc

• External: Holding, Legal Parties like accountants, CBCS

(COA…)

• Consolidation

• The other dimensions?...

• Time consuming

• Export to Excel to crunch the numbers to match the demand

• Always changing formula’s for new or specific situations

• What about on-time and on-demand overview, insight and

reporting?...

10/19/2015

Financial Insight 60

Risk and Pain of Inconsistent Data

• Error-prone reporting

• Extreme and comprehensive calculations and queries, build

on the fly without comprehensive testing

• Hard work by dedicated people and still erroneous data

10/19/2015

Financial Insight 61

Risk and Pain of Inconsistent Data

What we are left with is….

•Relief that another reporting cycle is

over….

•Hope that the numbers are complete and

correct…

10/19/2015

Financial Insight 62

AGENDA

10/19/2015

Financial Insight 63

• FI - General Necessity • FI - Business Case • FI - Tools for strategy • FI - Demo

• Government Sint Maarten Experienced these same challenges... AND MORE...

• Transition to Country New organization and positions

10/19/2015

Financial Insight 64

Government Sint Maarten Business Case

Concern Controller

Ministry General Affairs

Ministry Finance

Ministry Justice

Ministry Education, Culture, Youth and

Sport

Ministry Public Health, Social Development and

Labor

Ministry Tourism, Economic Affairs, Traffic

and Telecommunication

Ministry Public Housing, Spatial Planning, Environment and Infrastructure

Concern Controller Staf member

• Concern Controller faced a big challenge…

• Responsible for maintaining good financial governance

• With no overall insight in Financial Information

• No jurisdiction on all Ministries

• Bottom line: Everybody wanted to spend and he needed to keep them in line…

10/19/2015

Financial Insight 65

Government Sint Maarten Business Case

• Concern Controller developed a strategy…

• Decentralize his responsibility for maintaining good financial governance

• Financial controller per Ministry

• Financial Controller responsible for their Ministry’s Budget

• Financial Controller responsible for their Ministry’s Procure-to-Pay process

• But he had no tools...

• Tools without a strategy are useless

• Strategies without tools are hopeless

• …so we gave him the tools Financial Insight

10/19/2015

Financial Insight 66

Government Sint Maarten Business Case

Ministry General Affairs

Ministry Finance

Ministry Justice

Ministry Education, Culture, Youth and

Sport

Ministry Public Health, Social Development and

Labor

Ministry Tourism, Economic Affairs, Traffic

and Telecommunication

Ministry Public Housing, Spatial Planning, Environment and Infrastructure

Concern Controller Staf member

Ministry Justice

Ministry Education, Culture,

Youth and Sport

Ministry Tourism, Economic Affairs, Traffic and

Telecommunication

Ministry General Affairs

Ministry Finance

Ministry Public Health, Social

Development and Labor

Ministry Public Housing, Spatial Planning, Environment

and Infrastructure

Financial Controller

Financial Controller

Financial Controller

Financial Controller

Financial Controller

Financial Controller

Financial Controller

Concern Controller

AGENDA

10/19/2015

Financial Insight 67

• FI - General Necessity • FI - Business Case • FI - Tools for strategy • FI - Demo

KEY “MUST HAVES” INSIGHTS TO STRATEGICALLY LEAD YOUR ORGANIZATION

“Tools without a strategy are useless”

“Strategies without tools are hopeless”

10/19/2015

Financial Insight 68

• Reporting and Analysis from all dimension and unlimited structures

• High-level overview to low-level detail

• Disclosure of the complete financial system

• Single point of thruth

• Minimal to no impact on the financial system

• Performance Management How, Why, What

10/19/2015

Financial Insight 69

Core Values

AGENDA

10/19/2015

Financial Insight 70

• FI - General Necessity • FI - Business Case • FI - Tools for strategy • FI - Demo

• To the next level with Financial Insight

How are we doing? Why? What should

we be doing?

10/19/2015

Financial Insight 71

Performance Management

10/19/2015

Financial Insight 72

How are we doing?

Dashboard shows current situation

How are we doing?

10/19/2015

Financial Insight 73

How are we doing?

How are we doing?

Aggregated level reports show bottlenecks

Why?

10/19/2015

Financial Insight 74

How are we doing? How are we doing?

Drill-Through reports show the causes

How are we doing? Why?

10/19/2015

Financial Insight 75

How are we doing? How are we doing?

Details are reviewed and planning is adjusted to remove bottlenecks

What should

we be doing?

How are we doing? Why?

10/19/2015

Financial Insight 76

Remember this?

Data Sources

ERP

SCM

CRM

Data Warehouse

GL

GL

GL

Reporting, Analysis, Planning Risks and Limitations

Silos of data

No Data Integrity

Inaccurate and inconsistent

No Audit-ability

Poor efficiency and effectiveness

Competitive Advantage?

Institutional knowledge embedded into custom formulas

Inconsistent Information, Untrustworthy Analysis, Disconnected Planning

• Semantic Layer Single point of thruth

10/19/2015 77

WEB, OFFICE, MOBILE, SEARCH…

REPORTING ANALYSIS SCORECARD DASHBOARD AD-HOC QRY

Semantic Layer

WEB MS-OFFICE PDF CSV

Financial System Decade Financials / Exact / Accpacc / Etc…

Financial Insight Framework and Cubes

REPORTING ANALYSIS DASHBOARD AD-HOC QRY

Financial Insight

• Concern Controller’s strategy enabled using Financial Insight

• Gained control and insight in their Financial processes using Financial Insight

• Financial Controllers have been introduced since 2011

• Procure-to-Pay is implemented Government wide since Feb. 2015

10/19/2015

Financial Insight 78

Government Sint Maarten Business Case

Ministry Justice

Ministry Education, Culture,

Youth and Sport

Ministry Tourism, Economic

Affairs, Traffic and

Telecommunication

Ministry General Affairs

Ministry Finance

Ministry Public Health, Social

Development and

Labor

Ministry Public Housing, Spatial

Planning, Environment

and Infrastructure

Financial

Controller

Financial

Controller

Financial

Controller

Financial

Controller

Financial

Controller

Financial

Controller

Financial

Controller

Concern

Controller

AGENDA

10/19/2015

Financial Insight 79

• FI - Business Case • FI - Tools for strategy • FI - General Necessity • FI - Demo

KEY “MUST HAVES” INSIGHTS TO STRATEGICALLY LEAD YOUR ORGANIZATION

“Tools without a strategy are useless”

“Strategies without tools are hopeless”

10/19/2015

Financial Insight 80

• Concern Controller’s strategy enabled using Financial Insight

• Gained control and insight in their Financial processes using

Financial Insight

• Financial Controllers have been introduced since 2011

• Procure-to-Pay is implemented Government wide since Feb. 2015

• From periodic global overview to Daily Budget and Realization insight

Financial Insight 81

Government Sint Maarten Business Case

Ministry General Affairs

Ministry Finance

Ministry Justice

Ministry Education, Culture, Youth and

Sport

Ministry Public Health, Social Development and

Labor

Ministry Tourism, Economic Affairs, Traffic and

Telecommunication

Ministry Public Housing, Spatial Planning, Environment and Infrastructure

Concern Controller Staf member

Ministry Justice

Ministry Education, Culture, Youth

and Sport

Ministry Tourism, Economic Affairs,

Traffic and Telecommunication

Ministry General Affairs

Ministry Finance

Ministry Public Health, Social

Development and Labor

Ministry Public Housing, Spatial

Planning, Environment and Infrastructure

Financial Controller

Financial Controller

Financial Controller

Financial Controller

Financial Controller

Financial Controller

Financial Controller

Concern Controller

VRAGEN

10/19/2015 82 Financial Insight

Questions?

VRAGEN

10/19/2015 83 Financial Insight

Thank you

WHY INFORMATION TECHNOLOGY?

We ALMOST live in paradise

5 star tourist service?

What about 5 star citizen service!

If we really want to live in paradise

we might need to work harder but especially smarter…

using IT

Let’s jump into the Knowledge Economy

10/19/2015

WHY INFORMATION TECHNOLOGY?

We need to make the jump to the knowledge economy

(interns at Ictual)

WHY ICTUAL?

Government Finance Telecom Logistics &

Utility Health Care

Staff Augmentation

Projects

Product/Service Support & Consultancy

Product Development

Oracle SQL Server

MySQL

Windows Unix Linux

Java C#.NET

WHY ICTUAL?

• Since 1992: reliable partner

• We know & understand local situation

• ARU, BES, CUR, SXM, SUR • Fast Local & Remote Support

• Helpdesk (online)

• Proven Technology: Stability & Reliability

• Certified Expertise

• Able to Customize & …Integrate!

Let’s Ictualize your Business

www.ictual.com

INFO

• www.ictual.com

• www.facebook.com/ictual

• www.decoscaribbean.com

• www.facebook.com/decoscaribbean

• www.mijndienstrooster.nl

I T S o l u t i o n s

S o f t w a r e D e v e l o p m e n t

C o n s u l t a n c y

w w w . i c t u a l . c o m

R i d i n g t h e w a v e o f i n f o r m a t i o n t e c h n o l o g y