Tore SundelinPrincipal Lead Program ManagerMicrosoft

The Personalized Inbox

USX204

The Digital Deluge

• Humanity created 2.8 zettabytes (1021 bytes) of digital data in 2012

• Expected 2000% increase in global data by 2020

• 75% of all digital data created by individuals

• 154 billion E-mails are sent each day

Source: “A Business Report – Big Data Gets Personal,” MIT Technology Review, May 2013.

The User Dilemma

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Managing E-mailSearching & Gathering InfoCollaborating InternallyRole-Specific Tasks

The average IW spends almost 50% of his week managing email and searching for information

Source: International Data Corporation (IDC); McKinsey Global Institute Analysis

62% of IWs can’t use information effectively for decision-making

Source: “Three Gaps for Employee Productivity and What They Mean for IT,” CEB Survey, April 2013.

How We Can Help

New Mailbox FeaturesCodename Clutter – remove unimportant items from your inbox, help you focus on what matters

People View – enable you to see when you have mail from key people and help you manage it

Personalized Search – use your data to help you quickly find exactly what you are looking for

Powered by The Office Graph

• Your data determines who and what is

important to you

• User is in control of smart features and their

behaviors

• Enterprise and user privacy is protected

Purpose of this Session

Discuss what we are building and why

Overview of how these features can look & feel

Get your insight and feedback to shape what ships

Jim Edelen Senior Program ManagerMicrosoft

De-Cluttering the Inbox

Our Target Problem

Problem: People have stuff they don’t care about cluttering up their inbox, distracting them from what’s important.

Value PropositionSpend less time on unimportant things, and more time on important things

Quickly clean up the unimportant thingsOverall Mail User Experience “feels” less cluttered

1st

2nd

3rd

What is “Clutter”?

• Mail you are highly likely not going to read

• Patterns learned based on your personal behavior

• Unlike junk, no universal view of a given sender or message

User Experience Principles

• Clutter items are not visible in default triage

view

• Clutter items do not “interrupt” user via

notifications

• Enable the user to train the system

• Users can enable and disable the feature as

they see fit

Codename Clutter Demo

How Clutter Works

How it Works• Personalized Machine Learning Model• Uses many message attributes and a couple user actions• Model learned independently for each individual• Bayesian Probit Regression developed with MSR using Infer.Net

• Your actions teach the model• Implicitly from actions like read, reply• Explicitly by moving items in/out of clutter group• Specify important people who are never clutter

Mail Content

Actions

Analysis

Who Sent It?Was it high

importance?Are you on the to line?

Did you read it?Did you reply to

it?

TrainingLearning about you

ClassificationApplying that learning

Mail Content

Analysis

Who Sent It?Was it high

importance?Are you on the to line?

Will you treat the mail like clutter?

Learning Summary(Weights)

Learning Summary(Weights)

Clutter or Not

Clutter

Example

How it Works• Determining Clutter• Transport agent classifies new items on delivery• Rules bypass clutter classification• Existing content is not changed

• Learning• Time-based assistant periodically processes new information• Everything learned securely stored in user’s mailbox

Target Users• Information Workers• Consumers receive large volumes of well known “types”• At work patterns are often unique to industry, company, and/or job

• High Volume• Not for users who read everything• Not for users with comprehensive rules

• Ultimately – You Decide• System will proactively notify users it believes will benefit• But, all users are able to enable/disable

Feature Rollout and Support

• Begin WW rollout to Office

365 this year

• Support for all clients - mobile, tablet, desktop

• Sends notification when system has a good model

Krish GaliProgram Manager

People View

Email patterns have evolved, but solutions haven’t

Email volume keeps increasing YOY

Organizing and managing mail is a

huge challenge

Communications are people-centric

Quick triage of emails

Always fresh and relevant

Introducing People View

At a glance view of what is in your Inbox

People View Demo

How it works• Automatic curation of people• No end user effort in creating a list of ‘key’ people that becomes obsolete later• People are added and removed based on email communications• People are ranked based on frequency of outbound messages

• Simple user experience• Dynamic ordering based on email activity• Fast – View messages faster than scanning and scrolling• It’s a view not a folder – mails are not copied or moved from Inbox

Rollout schedule and FAQ

Q1 2014 Q2 2014 H2 2014

Limited release in North America

Limited release to WW Full WW release

Does Outlook support People View?- First release is OWA Only, Outlook support coming later.

When will on-prem customers get this?- On-prem customers will get this feature as part of the next on-prem server release.

Kutlay TopatanProgram Manager

Personalized Search

New search experiences raised user expectations

Suggestions

Instant results

Relevant refiners

New Search

Follow Up

Search

Search Type

Users struggle to find what they are looking for, re-searching frequently

Source: OXG Search Focus Groups

Pre-Organizing

doesn’t improve search success

Too slow

Recall - Difficult to remember

context

Refining is difficult & inefficient

PAIN POINTS

Introducing personalized search

• Lightning fast results that utilize the new indexing and

query pipeline

• Personalized suggestions that help interpret user

intentions

• Content based refiners that help finding best results with

minimal effort

• Hit highlighting to easily find relevant sections in long

conversations

Search Demo

Come and see more in-depth discussion about Search in Exchange

ARC.203 Wednesday 1:00-2:15 in Ballroom F

1. Go to the Pre-Release Programs Booth

2. Tell us about your Office 365 environment/or on premises plans

3. Get selected to be in a program

4. Try new features first and give us feedback!

Start now at:http://prereleaseprograms-public.sharepoint.com/

Pre-Release Programs TeamBe first in line!

© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.