Solving Your IT Challenges with Invision Managed Services

Why Invision Managed Services…

Filtering hundreds of server alerts, researching issues, troubleshooting and fixing problems can be a daunting exercise in any IT environment.

Server Downtime Is Costly

Server downtime and its high associated costs impact both productivity and ROI.

What if you could…

• Reduce the money and time spent on IT.• Increase “uptime”.• Get all technical questions answered when you need them.• Receive peace-of-mind knowing your systems are professionally managed.

Then get acquainted with Invision Managed Services (IMS) from Alliance Technologies

IMS provides you with access to a growing helpdesk that is designed to respond quickly to your IT needs.

IMS helps you solve most technical issues by phone or gaining access to your computer.

How It Works…

The Alliance Windows and Mac agents leave a small footprint and operate behind the scenes.

Alliance’s lightweight agent technology makes managing and monitoring hundreds or thousands of systems easy.

Remote Managing Overview

No on-site management device is required. No additional hardware or bandwidth costs are

incurred. Deploy Alliance’s agents within your organization’s

current setup.The data is reported back to our partner Datacenter

in Pennsylvania.Easily manage all devices from our Centralized

Management Portals and Integrated Ticket Portal.

Highlights Include…

• Low resource usage for installed agents.• Bundled installation. (LogMeIn™ , Anti-spyware, Scripting

Engine)• Preventative maintenance tasks run in low priority mode

and after-hours.• Pre-defined monitoring of over 2000 alerts in addition to

custom alert monitoring.• External hardware monitoring such as firewalls, switches,

routers, and other SNMP devices.• Windows® updates and third party patches are managed

and delivered after bench testing.

Our NOC

• The Alliance Network Operations Center employs about 650 engineers, comprised of Level 1 & 2 engineers that handle most of the day-to-day tickets.

• We also utilize The Server Expert Team that is L3 and above.• Our Product Support Team works on issues specific

to our products. • 50 Team Leads to take escalations and work directly

with Alliance Senior Technicians.

Our NOC

• All L2 and higher engineers hold a variety of technical certifications, and the SET holds the very high level certs in Windows Server, Exchange, SQL, etc.

• Engineers are fully certified with VMware, in addition to in-house DBA’s that assist with very specialized client issues.

• Our NOC is constantly growing in knowledge, certifications, experience and in numbers.

Server Monitoring and Maintenance

• Alliance’s hosted solution for servers includes the right blend of remote monitoring and management tools, back office services and third-party bundled software options to provide efficient and cost-effective server management.

• We offer three distinct server management service plans, each targeted to suit specific service requirements.

Server Monitoring and Maintenance

Server Management Service Plans include...• Remote Server Watch• Proactive Server Care• Remote Server Care

See your Alliance representative for details

In all IMS providessolutions to the mostdemanding technicalissues including…

1. Preventative Maintenance

Invision technicians

deliver preventative care for your network. The ultimate goal is to prevent a problem from ever occurring.

2. Trained Expert at Your Side

Alliance’s server

monitoring and management teams have an extensive knowledge base to solve nearly any and all issues.

3. 24 x 7 Service

The Alliance team

monitors and manages your systems around the clock, 365 days a year.

4. Fixed Price

We eliminate invoice

surprises at the end of the month. You know exactly how much it will cost no matter how many tickets or issues have been resolved.

5. Pay-As-You-Grow

Whether you add a client, retire a server or close down an office you are only charged for what you use.

Alliance and Invision Managed Services

deliver a better way to meet your technology needs.

&

Contact Alliance Technologies

Alliance Technologies, LLChttp://www.alliancetechnologiesllc.cominfo@alliancetechnologiesllc.com1301 Wellington Valley Court #201St. Louis, MO 63005314-219-7887