MARUTI SUZUKINational Road Safety Mission

Soft Skills

for

Professional Drivers

Profession Driving Like other professions, it is also an important

& respectful job.

This requires good skills.

To make it perfect, positive attitude is must.

For perfection, knowledge of traffic laws and feeling of responsibility is required.

This is a challenging job thus needs self confidence and patience.

To perform your duty well, some soft skills are required & these are called etiquettes.

Etiquettes

Few important points

While talking to your officer or any other person, never stand:

With hands folded

Legs crossed

Never Do this

Hands in your pocket

Head or ear itching

Never Do this

Sneezing or coughing in front of officers

Never Do this

Looking here & there while talking instead of concentrating on talks

Never Do this

Drinking water while driving

Never Do this

Smoking, chewing tobacco, gutka or any other eatable in front of officers

Never Do this

Talking with pre-conceived mind

Insulting other’s dresses or personality

Back biting

Never Do this

Role Play on pre-conceived mindset

• Suppose official gives instruction to driver that he wants to go to Gurgaon via Vasant Kunj.

• Driver knows Gurgaon via Dhaula kuan, so without listening to the instructions properly, he drives via Dhaula Kuan.

Pre-conceived mind-set

• The officer has to go to Vasant Kunj before Gurgaon to get some important book from one of the famous store.

• What will be the situation when driver due to pre-conceived mindset reaches Gurgaon via Dhaula Kuan.

• Arguments starts and the journey becomes miserable in such atmosphere.

• So, driver should follow the instructions properly.

• He should listen the instruction with open mind.

Talking on mobile while driving

Not following traffic rules

Never Do this

Punctuality

• Time is the essence.

• Start early , to reach on time to the officer’s location.

Always do this

Always do this

Politeness is your personality’s identity. Be polite while talking.

While speaking take care of words, tone and speech.

Be alert on your duty at every moment.

Take care of your Cleanliness & hygiene

i Shave every day

ii Take bath every day

iii Brush your teeth every day

iv Take care of your hairs

v Wear clean cloths

Always do this

Take care of your Cleanliness & hygiene

vi Nails should be clean & properly cut

vii Shoes should be polished

viii Socks should be washed & clean

Always do this

Etiquette related points

Greet your officer & guest with him/her

Greeting should be cheerful & have happiness

Always do this

Etiquette related points

Open the door of the vehicle for your officer

Always do this

Etiquette related points

If there is a guest with your officer, first open the door for him/her

Always do this

Etiquette related points If you are deputed to pick a

guest, it is advisable to introduce yourself first

e.g. Sir/madam, my name is Balbir Singh and I am from M/s ‘Z’. I have come here to take you to factory.

Always do this

Etiquette related points

Make eye contact while talking.

Listen carefully all instructions.

If required, note down the instructions.

Always do this

Etiquette related points

In case instruction is not clearly understood, request for repeating it or repeat your self to clarify that what you have understood is correct

Reply clearly with short sentences and clear speech

Always do this

Etiquette related some easy words / sentences

Yes sir / No sir / Yes madam / No madam

Good morning / Good afternoon / Good evening / Good night sir or madam

Always do this

Etiquette related some easy words / sentences

You are welcome, sir/madam

I am sorry, sir/madam

Sure, sir/madam

Always do this

Etiquette related some easy words / sentences

Thank you sir/madam

How are you, sir/madam

Have a nice day sir/madam

Always do this

Use telephone

In case of emergency situation inform to the following

Office/Factory

To concerned officer (at the residence of the officer - after office hours)

On emergency phone number

When talking on phone

While giving information in emergency situation:

1- Introduce yourself

e.g. my name is Balbir Singh

e.g. I am driver of Dir. (production), Mr. R P Aggarwal

When talking on phone

While giving information in emergency situation:

2- Inform location and name of place

e.g. at present our vehicle is at Nizamuddin bridge near Mayur Vihar

While giving information in emergency situation:

3- Give details of situation

e.g. my vehicle, White Maruti Esteem having registration no HR 26 M 9999, is having guest from M/s XYZ who wants to visit place “X” before visiting factory/office

When talking on phone

While giving information in emergency situation:

4- Take further instructions

e.g. Now what are further instructions for me

When talking on phone

We are sure that by following these small points, your will not only become favourite driver of your staff but by end of the day you will be stress free which will make your social & family life more enjoyable.

We wish you to have

safe driving from HOME to HOME