Social Media Markting for Military Housing: Presented at NAA 2011

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Transcript of Social Media Markting for Military Housing: Presented at NAA 2011

Social Marketing for Military HousingSocial Marketing for Military Housing

MilitaryHealthMilitaryHealth

Presented By:Charity HislePresented By:Charity Hisle

Social MediaBasic TrainingSocial MediaBasic Training

expertinfantryexpertinfantry

TrainTrainThe US ArmyThe US Army

StrategizeStrategize

USACEpublicaffairsUSACEpublicaffairs

P.O.S.T.P.O.S.T.

NYCMarinesNYCMarines

PeoplePeopleexpertinfantryexpertinfantry

ObjectivesObjectives

NYCMarinesNYCMarines

StrategyStrategyDVIDSHUBDVIDSHUB

Who will manage your strategy?

Who will manage your strategy?

The U.S. ArmyThe U.S. Army

Who will manage the day-to-day tasks?Who will manage the day-to-day tasks?

The National GuardThe National Guard

TechnologyTechnology Randy Son Of RobertRandy Son Of Robert

DeployDeploy

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Why Social Media?Why Social Media?

The US ArmyThe US Army

Word of MouthWord of Mouth

The U.S. ArmyThe U.S. Army

60% of Facebookusers are likely to recommendbrands on Facebook

60% of Facebookusers are likely to recommendbrands on Facebook

The U.S. ArmyThe U.S. Army

ConnectConnect

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22% of Facebookusers say someone recommended the page

22% of Facebookusers say someone recommended the page

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EngageEngage

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29% of Facebookusers enjoy interacting with brands

29% of Facebookusers enjoy interacting with brands

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U.S. Social Network User Data 2011

U.S. Social Network User Data 2011

The US ArmyThe US Army

U.S. Social Network User Data 2011U.S. Social Network User Data 2011

Getting StartedGetting Started

Official U.S. Navy ImageryOfficial U.S. Navy Imagery

ListenListen

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Build AccountsBuild AccountsThe US ArmyThe US Army

Manage AccountsManage Accounts Official U.S. Navy ImageryOfficial U.S. Navy Imagery

Evaluate RegularlyEvaluate Regularlyfamilymwrfamilymwr

ChallengesChallengesexpertinfantryexpertinfantry

“I now discourage families because of the changes that have occurred to military housing. I use the community pages to share details that many are unaware of prior to signing a lease for military housing."

“I now discourage families because of the changes that have occurred to military housing. I use the community pages to share details that many are unaware of prior to signing a lease for military housing."

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What to AvoidWhat to Avoid

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DefensiveOffensive

Aggressive

DefensiveOffensive

Aggressive

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Success StoriesSuccess Stories

dbkingdbking

Think BIGGERThink BIGGERexpertinfantryexpertinfantry

Should Each Community have a page?

Should Each Community have a page?

ConnectingConnecting

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What military families wantWhat military families want

RobBixbyPhotographyRobBixbyPhotography

“Military wives are a tight, supportive group.”

“Military wives are a tight, supportive group.”

The US ArmyThe US Army

“I would like to see newcomer info, base events, volunteer info, and mom/tot info.”

“I would like to see newcomer info, base events, volunteer info, and mom/tot info.”

The US ArmyThe US Army

“I would like to know if there are any flights, ships, battalions, or squadrons deploying.”

“I would like to know if there are any flights, ships, battalions, or squadrons deploying.”

The US ArmyThe US Army