Post on 26-Jul-2020
SOA 2016 Survey ResultsTown Hall Meeting
Welcome/IntroductionsSurvey Process
ResultsSurvey Comments
Questions/Open DialogNext Steps
SOA 2016 Survey Results
WelcomeSusan Novell, President, Somersett Board of Directors
Introduction of Survey Committee
Ground Rules
oProvide the results of the survey
oAnswer questions and listen to comments
oMaximum 3 minute limit per household
oInput from the Town Hall Meetings will be considered by Board of Directors
SOA 2016 Survey ResultsSurvey Process
o Questions provided by SOA Committees
o Review of questions
o Refine format
o Launch: February 3, 2016
o Return deadline: February 22, 2016
o Review returns; dedupe, complete/correct addresses
o Analysis of data
o Town Hall Meetings to present results to community
SOA 2016 Survey Results
Sent to 2730 households
Initial survey response of 854
After review and deduping 750 usable responses
27.5% response rate
SOA 2016 Survey Results
Drawing Prize Winners!
Grand Prize: $500 gift card winner
Steven Spear (Fairway Chase Trail)
2nd Prize: $100 gift card winner
Bernard Puetz (Back Nine Trail)
3rd Prize: $100 gift card winner
Anthony Burke (Stonebury Ct.)
SOA 2016 Survey Results
Sierra Canyon
46%
The Village
5%
The Vue
5%
Somersett General
44%
WHERE DO YOU LIVE?
SOA 2016 Survey ResultsWest Park and East Park
SOA 2016 Survey Results
SOA 2016 Survey Results
0
50
100
150
200
250
300
350
Children's Play Area Community Garden Dog Park
I am/my household is interested in having the following
amenities in Somersett West Park
Strongly Agree Agree Neutral Disagree Strongly Disagree
SOA 2016 Survey Results
Children's Play Area Community Garden Dog Park
Agree 345 320 449
Disagree 128 148 108
0
50
100
150
200
250
300
350
400
450
500
Agree vs. Disagree
Agree Disagree
SOA 2016 Survey Results
0
20
40
60
80
100
120
140
160
180
200
Sierra Canyon Somersett General
Children’s Play Area – Sierra Canyon vs. Somersett General
Strongly Agree Agree Neutral Disagree Strongly Disagree
SOA 2016 Survey Results
0
20
40
60
80
100
120
140
Sierra Canyon Somersett General
Community Garden– Sierra Canyon vs. Somersett General
Strongly Agree Agree Neutral Disagree Strongly Disagree
SOA 2016 Survey Results
0
20
40
60
80
100
120
140
160
180
Sierra Canyon Somersett General
Dog Park– Sierra Canyon vs. Somersett General
Strongly Agree Agree Neutral Disagree Strongly Disagree
SOA 2016 Survey Results
0 200 400 600 800 1000 1200 1400 1600
Children's Play Area
Community Garden
Dog Park
Overall ScoresStrongly Agree = 5/Agree = 2.5/Neutral = 0/Disagree = -2.5/Strongly Disagree = -5
SOA 2016 Survey Results
Children's Play Area
29%
Community Garden
22%
Dog Park
49%
Amenities by Weighting
SOA 2016 Survey Results
194
84
189
112
128
177
86
197
98
0
50
100
150
200
250
Play Structure Basketball Court Flat Grass Area
1st, 2nd & 3rd Choice Amenities for Children’s Play Area
1st Choice 2nd Choice 3rd Choice
SOA 2016 Survey Results
Play Structure
42%
Basketball Court
18%
Flat Grass Field
40%
1st Choice Amenity for Children's Play Area
SOA 2016 Survey ResultsWhat amenities would you use at Somersett West Park
SOA 2016 Survey Results
244 247
341
182
0
50
100
150
200
250
300
350
400
Children's Play Area Community Garden Dog Park None/NA
What amenities would you use at Somersett West Park
SOA 2016 Survey Results
Children's Play Area
24%
Community Garden
24%
Dog Park
34%
None/NA
18%
What amenities would you use at Somersett West Park
SOA 2016 Survey Results
54
113
158
100
0
20
40
60
80
100
120
140
160
180
Children's Play Area Community Garden Dog Park None/NA
What amenities would you use at Somersett West Park -
SIERRA CANYON ONLY
SOA 2016 Survey Results
190
134
183
82
0
20
40
60
80
100
120
140
160
180
200
Children's Play Area Community Garden Dog Park None/NA
What amenities would you use at Somersett West Park -
NON-SIERRA CANYON ONLY
SOA 2016 Survey Results
249, 34%
474, 66%
Do you use Somersett East Park
Yes
No
SOA 2016 Survey Results
49, 15%
284, 85%
Do you use Somersett East Park – Sierra Canyon ONLY
Yes
No
SOA 2016 Survey Results
200, 51%190, 49%
Do you use Somersett East Park – Non-Sierra Canyon
ONLY
Yes
No
SOA 2016 Survey Results
219
185
241
228
278
249
210
232
0
50
100
150
200
250
300
Basketball Court Covered Picnic Area Grassy Area Play Structure/Swings
Use of Somersett East Park
Use Never Use
SOA 2016 Survey Results
0
50
100
150
200
250
300
Basketball Court Covered Picnic Area Grassy Area Play Structure/Swings
Frequency of Use of Amenities in East Park
Daily Weekly Monthly Seasonally Less Often Never
SOA 2016 Survey Results
Daily
0%Weekly
6% Monthly
7%
Seasonally
22%
Less Often
10%
Never
55%
FREQUENCY OF USE OF EAST PARK
SOA 2016 Survey Results
35.5%
31.2%
18.5%
7.0%7.8%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interest in Exploring Shared Amenities
SOA 2016 Survey Results
82%
18%
Agree vs. Disagree - Exploring Shared Amenities
Agree
Disagree
SOA 2016 Survey Results
111
91
64
29
36
0
20
40
60
80
100
120
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interest in Exploring Shared Amenities- Sierra Canyon ONLY
SOA 2016 Survey Results
41
108
63
47
150
17
0
20
40
60
80
100
120
140
160
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Willing to pay more for additional aquatic and fitness at TCTC
SOA 2016 Survey Results
149
197
0
50
100
150
200
250
Agree Disagree
Willing to pay more for additional aquatic and fitness at TCTC
SOA 2016 Survey Results
8478
3019
207
22
0
50
100
150
200
250
$1 - $7 $8 - $14 $15 - $21 $22+ Not Willing to Pay
More
N/A
How much are you willing to pay more for additional aquatic and
fitness at TCTC
SOA 2016 Survey Results
219213
196
54
27
0
50
100
150
200
250
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interested in increasing security patrol/presence
SOA 2016 Survey Results
84%
16%
Increased Patrol
Agree
Dissagree
SOA 2016 Survey Results
120
98
75
20
9
0
20
40
60
80
100
120
140
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interested in increasing security patrol/presence – Sierra Canyon
Only
SOA 2016 Survey Results
225
84
15 17
366
0
50
100
150
200
250
300
350
400
$1 - $5 $6 - $10 $11 - $14 $15+ Not Willing to Pay More
How much are you willing to pay more for increased security
patrol/presence
SOA 2016 Survey Results
396, 57%
298, 43%
Interested in an increase in security patrol/presence
during the daytime
Yes
No
SOA 2016 Survey Results
Questions 18 & 19 asked how each homeowner would prefer to be contacted if we implemented a
Somersett Emergency Communications System.
Choices included Phone, Text, Email & Twitter. Text was most preferred.
SOA 2016 Survey Results
167
301
184
2538
0
50
100
150
200
250
300
350
Strongly Agree Agree Neutral Disagree Strongly Disagree
Interested in Inbound Notification System
SOA 2016 Survey Results
468, 88%
63, 12%
Inbound Notification System
Agree
Disagree
SOA 2016 Survey Results
181
323
286
354
436
5235 35 37 32
0
50
100
150
200
250
300
350
400
450
500
Beta Website Sec/Pres Letter Lauren Letter Email Blasts Somersett Living
Satisfaction with Somersett Communications
Satisfied Dissatisfied
SOA 2016 Survey Results
1580, 89%
191, 11%
Satisfied vs. Dissatisfied with Somersett
Communications
Satisfied
Dissatisfied
SOA 2016 Survey Results
53
130
446
0
50
100
150
200
250
300
350
400
450
500
9:00 AM 1:00 PM Evening
Preferred Time for SOA BOD Meetings
SOA 2016 Survey Results
43%
57%
Have you utilized the onsite association office at The
Club at Town Center?
Yes
No
SOA 2016 Survey Results
24%
76%
Have you utilized the onsite association office at The
Club at Town Center? (Sierra Canyon Only)
Yes
No
SOA 2016 Survey Results
0
20
40
60
80
100
120
140
160
180
200
Account
Payments/Statements
Compliance/Community
Standards Committee
Architectural/Landscape
Submittals
General Association
Questions
Document Requests
How did you utilize the association staff at TCTC
SOA 2016 Survey Results
161
124
246
232
179
203
1524
2 4
0
50
100
150
200
250
300
Friendliness & Courtesy Knowledge & Helpfulness
Satisfaction with the onsite staff at TCTC
Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied
SOA 2016 Survey Results
Satisfied
96%
Dissatisfied
4%
Friendliness & Courtesy
SOA 2016 Survey Results
Satisfied
93%
Dissatisfied
7%
Knowledge & Helpfulness
SOA 2016 Survey ResultsKey Topics from Verbatim Comments
Traffic/SpeedingTown Center Businesses
SafetyCompliance of Rules
Sierra Canyon vs. Somersett Master CommunityAmenities
ComplianceCompliments
Landscaping, Water Conservation & Snow RemovalMisconceptions
Miscellaneous Issues
SOA 2016 Survey Results
Questions & Discussion
SOA 2016 Survey Results
Next Steps
SOA 2016 Survey Results
THANK YOU!