SmartRecord Presentation

Welcome to FISPALIVEWelcome to FISPALIVEAtlanta 2014Atlanta 2014

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Why Recording / Why Hosted Recording?

Enterprise Call Recording is a $1.5B per annum market, $300M - $500M cloud market opportunity

Base growing at 11%, new growth out of Contact Center

99% currently premise based, 20%-30% moving to Cloud

Why? = The Benefits of Cloud

Why? = Increasing regulatory and mandatory compliance demands for recording and storage of data

Healthcare: MIPAA, HIPAA audits

Call Center: FTC Do Not Call, PCI DSS

Financial Services: SEC, FSC, MiFID Compliance, Dodd-Frank

Compliance

Dispute Resolution

Employee Training

Market Intelligence

Customer Service Improvements

Billing Support

Risk Management

• Total Cost of Ownership• Free upgrades• Not a core business• Centralization• Opex vs Capex

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Motivators

Recording Cloud

The Opportunities

Service Provider Forum 2013

Horizontal PlaysContact Center, Marketing campaign tracking, cold call

training, customer requirement documenting, meeting notes

Across vertical marketsEducation: Malicious calls, parental complaints, emergency

situationsLaw Firms: Billable hours, electronic depositionsReal Estate: Document customer requests, new staff trainingHealthcare: Risk ManagementRetail: customer satisfaction, dispute resolution, staff trainingBanking & Finance: regulatory compliance, customer

satisfaction and staff training, dispute resolution

Why SmartRecord?

THE CTI Group Solution

Market Leading Solution

1st hosted recording implementation with over 1,000 subscribers (Scalability)

1st carrier grade, geo-redundant recording service with 99.999% availability (Carrier Grade Quality)

1st solution to be successfully implemented by a multi-tenant carrier (Service Provider Architecture)

1st solution to record mobile phones on the provider’s network

1st recording solution certified on Vmware

1st multi-application server, wholesaler based service provider deployment

Architectural Principals

“UC One” compatibility (over 70 deployed)

Multi-tenant, hosted, web-serviced communications recording solution. High scalability.

Carrier grade service delivery with no single point of failure.

Fully white label ready, with multi-level product management.

Web 2.0, HTML 5 browser-based application.

Supported on most commercial-off-the-shelf hardware.

Support for IM recording and social media capture