Post on 28-Mar-2015
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Online Group Administration
Technical Configuration & Testing
O L G A
OLGA
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Verification
For optimal performance, please verify that the following are true:
– You are using a high speed internet connection (broadband)
• If you are not sure, please consult with your Computer Department
– Your computer’s operating system is Microsoft’s Windows 2000 or above
– You utilize Microsoft’s Internet Explorer for internet browsing
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Verification
Click here to run the automated Browser Check service…
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Verification
You will receive the above screen if your system passes all the tests.
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VerificationIf your system fails any of the tests, you will receive a message indicating the problem(s). Proceed with the presentation to see how to properly configure your system. Upon completion, please retry the Browser Check. If problems still persists, call Gardner & White Group Benefit Services for assistance.
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Window’s Operating System
• On your computer’s desktop
– Move your mouse to the “My Computer” icon and click the right button of the mouse
– Click on the displayed menu item labeled “Properties”• This displays the screen shown in the next slide
Make a note of the Operating
System and Service Pack
Level.
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Internet Explorer’s Version
• Open your Internet Explorer…
Click on the “Help” drop-down menu…
Click on the “About Internet Explorer” option…
Take note of the first 2 digits of the version number, in this case “6.0”…
and click the OK button.
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Pop-Up Blockers
This system utilizes Pop-Up technology.
Therefore…– IF your Operating System is “Windows XP”
– and IF the Operating Service Pack Level is “Service Pack 2”
– and IF you use Microsoft’s Internet Explorer
– and IF the Internet Explorer’s version is “6.0” or above
– and IF Pop-Up Blockers have been enabled on your Internet Explorer
– THEN you need to perform the following steps
– Otherwise, you may skip these steps by clicking here
Open the Internet Explorer…
Click on the “Tools” drop-down menu.
Select the “Pop-up Blocker” menu option…
then select the “Pop-up Blocker Settings…”
To display the “Pop-up Blocker Settings” dialog box.
Type *.gardnerwhite.com in the box provided…
and click the “Add” button…
to enable this website to utilize Pop-ups.
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Pop-Up Blockers
If you have any other known Pop-up Blockers installed on your system (i.e. Yahoo, Google, etc.), please make sure *.gardnerwhite.com is added as an allowed site.
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Security
Open the Internet Explorer…
Click on the “Tools” drop-down menu…
Select “Internet Options”…
click on the Security tab…
click on “Trusted Sites”…
click on “Sites…”
to display the “Trusted Sites” dialog box…
type *.gardnerwhite.com here… and click the
“Add” button…
to add this address as a Trusted Site to your computer.
Click the “OK” button.Click the
“OK” button.
Make sure this box is unchecked.
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Security
If you experienced any problems, or have any questions, regarding these configuration steps, please call the Group Benefit Services department of Gardner & White at (800) 347-5737 extension 626.
Your browser should now be ready to test the Online Group Administration system.
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Testing
To test the system, open the Internet Explorer…
On the address line, type https://secure.gardnerwhite.com...
and click the “Go” button.
Enter your Username…
and Password…
and click the “Login” button.
This screen is displayed while your data is retrieved from Gardner & White’s systems.
Verify that the data displayed on this screen is correct for your organization.
Click each tab to verify the appropriate screens are displayed…
Return to the “Invoice” tab…
and select a date from the “Previous Bill Payment Information” box.
Verify that the displayed information is correct.
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Testing
If you experienced any problems, or have any questions, regarding these testing steps, please call the Group Benefit Services department of Gardner & White at (800) 347-5737 extension 626.
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Congratulations
If you were able to successfully test the system, you are now ready to begin using the Online Group Administration system.