Slide 1

From Data to Intelligence™

Collaboration & communication

Collaboration in the NHS Who, and where, and making it happen

21 April 2023sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 2

Collaboration & communication

Agenda

• Collaboration in the NHS environment

• What the project in East Kent has achieved

• Addressing issues that emerged

• Summary

21 April 2023sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Tel: +44-(0)-777-172-5002

Slide 3

Collaboration & communication

Where are the NHS collaboration needs?

• Care delivery Ability to share information Multi-disciplinary teams (MDTs) in the Community Cross Agency working

• Clinical networks Ability for different disciplines to work together

• General business requirements Internal project work Suppliers, Consultants etc

21 April 2023sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 4

Collaboration & communication

Why collaborate – care delivery

• Silos: organisational, departmental, discipline

• Patient journey has many touch points

• The challenges are making sufficient relevant information available

from one episode of care to the next. giving input from different disciplines and

perspectives into care that is recommended monitoring from different perspectives the ongoing

case management and outcomes Complying with Care Record Guarantee Meeting Information Governance requirements

sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 5

Collaboration & communication

Why collaborate – the business story

• PCTs: NHS history of re-organisation Multiple locations, even multiple HQs Still re-shaping services and teams

• How many ‘partners’ does the PCT have? Operational – the Council, Mental Health Trusts,

Education……. Business – suppliers, NHS federation, nursing agencies

sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 6

Collaboration & communication

Background to the Eastern & Coastal Kent Groove pilot Project

• Seed funding from Microsoft Helping CFH evaluate Groove for the Enterprise

Agreement renewal Focused on teams, collaboration, personal

productivity, not integration, messaging or connection to the Spine

• D2i Solutions Working with Groove pre-Microsoft Health & NHS expertise

• Intermediate care (IC) team selected No current technology support available One of IC five teams in the PCT

21 April 2023sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 7

Collaboration & communication

Eastern & Coastal Kent PCT Geographical coverage

sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 8

Collaboration & communication

Role of Groove

• Collaboration platform Presence Instant messaging & communications Security, etc Workspace management

• Data Management Automatically move all data changes to workspace

members when they next connect Synchronisation capability with SharePoint

• Application host Data capture and tracking using Groove Forms

21 April 2023sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 9

Collaboration & communication

Patient workspace

2 September, 2006Ray.jordan@d2i.co.ukTel: +44-(0)-777-172-5002

Slide 10

Collaboration & communication

Outcomes -Non Intermediate Care sent to A&E

Slide 11

Collaboration & communication

What are the issues going forward

• Original pilot was successful

• Wider deployment needs Information Governance Services Infrastructure Delivering benefits

21 April 2023sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 12

Collaboration & communication

Information Governance

• Backdrop of recent events Personal data being lost or mislaid All levels in NHS being held to account, Chief

Execs, Caldicott guardians, CFH,

• Back to basics approach Using the Care Record Guarantee Develop solution design checklist

• Ongoing dialogue with CFH Ensure all projects are able to share benefits from

developing best practice External scrutiny

21 April 2023sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 13

Collaboration & communication

Services Infrastructure

• Groove Data encrypted on the PC, and in transit Only transmits changes Meets FIPS Level 2 security standards

• Take advantage of N3 Keep relay server in UK, within N3 D2i, ioko service for Groove

• Sharing Cross Agency Will need to verify their domain policies Move to a model where NHS manages on behalf

of social services etc.

2 September, 2006Ray.jordan@d2i.co.ukTel: +44-(0)-777-172-5002

Slide 14

Collaboration & communication

Clinical Benefits

• Improved Care Management Faster actions and responses Clinical safety , share faster, contemporaneous

notes Improved patient/staff interaction Potential for earlier hospital discharge &

reductions in unscheduled admissions

sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 15

Collaboration & communication

Operational Benefits

• Cross- disciplinary and agency team working • Notes / actions information capture and sharing• Better quality data, standardised, by-product of

clinical activity • Use of professional time

Time shifting – work from anywhere Time slicing – make unproductive time useful Time release – use ‘dead’ time & reduce travel

sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

Slide 16

Collaboration & communication

Behavioural and Life-style Benefits

• Behaviour change Quality of contribution Behaviour change

• Mobile working Work / life balance Reduced business mileage Professional empowerment

2 September, 2006Ray.jordan@d2i.co.ukTel: +44-(0)-777-172-5002

Slide 17

Collaboration & communication

Summary

• Groove collaboration adds value

• Action to address key issues going forward

• Learning, and hosted services infrastructure allows other NHS to fast-track based on the East Kent experience

21 April 2023sophy.tayler@d2i.co.ukTel:+44-(0)-7824-324-235

People • Knowledge • Technology From Data to Intelligence™