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Presented by- Amitkumar
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CONTENTS:-Introduction
Objective
Research methodoo!y"iterature revie#
$indin!
Recommendation
Concusion
Anne%ure
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INTRO&'CTION-About (arriottInternationa"u%ury hote chains )ounded by *i (arriott in
Around ,./0 hotes in /. countries1
*rands o) (ARRIOTT INTERNATIONA"1Currenty there are 2..3 Courtyard (arriott
hotes in ,/ countries by 4.2,1
Court yard (arriott5ur!aon is 264 rooms
7ro7erty15rand baroom t#o onsite restaurants (o(o
Ca)8 and (o(o 4 5o a bakery servin! snacks
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INTRO&'CTION:-Em7oyee En!a!mentAttrition rate reduces
9i!her Productivity En!a!ed em7oyees are
more7roductive than coea!ues #ho are not
en!a!ed
"o#er Costs &issatised em7oyees ead to
more absenteeism thus eadin! to hi!her ossin 7roduction )or the com7any
Innovation Em7oyee en!a!ement drivesinnovation and o7timism
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(ET9O&S O$ E(P"O;EEEN5A5E(NTTrainin!s &e7artmenta meetin!s
O7en door 7oicy
Interna trans)ers< Promotions Es7resso #ith 5(
Associate meet
Associate< E%ecutive< (ana!er o) the month
Standin! Ovation
5SS=5uest satis)action Survey>Thank you Cards
9i!h Notes
E%it Intervie#s
$amiy &ay
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O*?ECTI@E:-To understand the activities and initiatives
undertaken by the hote to he7 increase andmaintain the eve o) em7oyee en!a!ement1
To study the eve o) motivation trust and thesense o) beon!in!ness o) the em7oyees to#ardsthe or!aniation1
To assess the eve o) em7oyee en!a!ement at
three eves o) the 7osition i1e (ana!ers E%ecutivesand Associates.
To study the eve o) em7oyee en!a!ement atCourtyard (arriott!ur!aon1
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RESEARC9(ET9O&O"O5;Research &esi!n :- &escri7tive research
desi!n
Coection O) &ata:-*oth 7rimary andsecondary data
Sam7e Sie:- B.
Sam7e 'nit:- Em7oyee o) o7erationa area
and (ana!ersSam7in! Techniue:-Convienience Sam7in!
techniue
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Literature Review:Employee Engagement
Overview of the company i.e J W Marriott
Objective of the StuySelection of !ata "ollection #n$trument
%&ue$tionnaire'
&ue$tionnaire prepare ba$e on parameter$ whichare relevant to juge level of employee engagement
"onclu$ion
Selection of "aniate$ for filling (ue$tionnaire$ a$
"onvenience Sampling Metho i$ u$e
"ollection of !ata
)naly$i$ an #nterpretation of ata
Recommenation$
*ining$
Limitation$ of the $tuy
The following is the flowchart showing the plan of action for the study undertaken .
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"itreature revie#$ocusin! on Em7oyee En!a!ement: 9o# to
(easure It and Im7rove It by Author- Pat Catado;ear-4.22 Pubication-'NC Denan $a!er
*usiness Schoo*oostin! the 7roductivity o) Austraian
manu)acturers #ith em7oyee en!a!ement byPubication- INS;NC Surveys
5ettin! the (ost Out o) the Em7oyee-CustomerEncounter=43th?une 4.2B> by Authors- SusanSorenson and Deri 5arman ;ear- 4.2BPubication- 5au7 *usiness ?ourna
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$IN&IN5S:-Overa around 6. 7ositive res7onses have been obtained1 Em7oyees enjoy comin! to #ork and )ee 7roud in tein! others about
their #ork 7ace1
Re!uar trainin! ike 23 minutes trainin! ,3 minutes trainin! In the
*e!innin! Trainin! Per)ect 7itch $ine Tunin! Sym7hony o) service etc1 Em7oyees are very dedicated to#ards their #ork and are ha77y to be
in that or!aniation1
The benet 7ans 7rovided by (arriott are easy to understand )or theem7oyees and they are )uy satised #ith it1 E1!1 - Provident $undInsurance =you your s7ouse and 4 chidren are insured under ESIC> etc 1
em7oyee en!a!ement activities are conducted in the or!aniation andevery em7oyee is encoura!ed to be a 7art o) a the events
The senior mana!ement is !enuiney interested in the ideas ando7inions o) the em7oyees #hich ceary conveys that the em7oyeesare hi!hy vaued in the or!aniation
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CONC"'SION:-The em7oyees are hi!hy motivated invoved
a77reciated and vaued in the or!aniation1
Em7oyees #iin! to #ork e%tra hours they )ee7roud in #orkin! at this 7ro7erty and #oudcontinue #orkin! )or a 7eriod o) 4 years or more1
The trainin! need )ument and the invovementeve at a the eves o) the or!aniation is eua1
The or!aniation takes conscious eFort to#ardsem7oyee satis)action and thus to#ards theiren!a!ement1
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ANNEG'RE :-11H&eskto7HANNEG'RE1doc%
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http://../Desktop/ANNEXURE.docxhttp://../Desktop/ANNEXURE.docx7/21/2019 sip ppt on marriott employee engagement
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