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Simplyfying International Train reservations with Intersystems

ITvisors 2017

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Connect to Innovate - 4 Oktober 2017

We support clients with their

transformation to adapt to

the faster changing

environments enabling new

business IT collaboration and

a IT Landscape

We do this by translating

business processes of our

clients into smart IT solutions

ITvisors in short

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Our References

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if you want to travel Europe's railways

• Founded in 2006

• Approximately EUR 100 Mln Turnover

• Eurail.com helps people from arround the world to travel across Europe by

train

• Every year approximately 200.000 people travel through Europe with

Eurail.com passes

• based in the Netherlands, operating with service centers from the United

States, Ireland and Singapore

• Eurail.com specializes in online sales of Eurail and Interrail passes

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Business challenge

• Labor intensive reservations

• Via e-mail

• Manual check for availability

• Manual reservations

• Confirmation via e-mail

• On average almost 1 hour for each reservation

• very fault-sensitive

• In a first project in 2015 we were able to reduce the reservation time

to on average 15 minutes

• In 2016 we started a new challenge

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Eurail Project

aims for a long term sustainable solution

to offer reservations and provide an

excellent user experience

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Customers can make reservations anytime, anywhere

NOW

Separate shops for pass and

reservations

Book at least 7 business days

in advance

Receive some tickets by

registered mail, some by

email

Desktop only

Pay €8 booking fee per train

to cover handling and

shipping costs

FUTURE

One-stop shop for all

purchases

Book last-minute

Receive digital tickets

directly

Desktop, tablet, mobile

Pay smaller to no booking

fee

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has a sustainable and efficient solution

NOW

26 FTE

Book reservations manually

using 4 systems (15 min/order)

Financial administration via

Excel

High costs for processing

and shipping

FUTURE

4 FTE

Customer self service with

interconnected systems

Integrated financial

administration

Easy break-even financial

results

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The challenge

• 28 European countries means a lot of railway companies!

• Many systems to integrate

• Different rules and regulations

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Why InterSystems ?

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(Technical) Challenges

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Architecture

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SNCF API

………..

Process & Business

Logica

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InterSystems Ensemble

vs

NTLM authentication

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Development Approach

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Lessons learned an building futher …

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