Jon Ingham June 18th 2013Executive ConsultantSocial Advantagejon.ingham@social-advantage.com

Social Networks and Social TechnologiesAll Part of the New HR

@joningham#SHRM13

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STRUCTURE

SYSTEMSSTRATEGY

STAFFSTYLE

SKILLS

SHAREDVALUES Activities

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Outcomes

Organisational Health:

Accountability Capabilities Co-ordination and control Culture and climate Direction External orientation Innovation and learning Leadership Motivation

Organisation Capital

HumanCapital

SocialCapital

Organisational Capability

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Outcomes BusinessImpactsActivities

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Outcomes BusinessImpactsActivities

Benefits: #1

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Outcomes BusinessImpactsActivities

Benefits: #2

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Outcomes BusinessImpactsActivities

Benefits: #3

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Outcomes BusinessImpactsActivities

Benefits: #4

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Outcomes BusinessImpactsActivities

Benefits: #5

Accountability

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Outcomes BusinessImpactsActivities

Benefits: #6

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Outcomes BusinessImpactsActivities

SocialCapital

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In your organisation, what really makes the difference to business performance?

The individual quality / capabilities / performance of the your people, or the way your people work together?

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Human Capital

Social Capital

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In your organisation, what proportion of your HR activities focuses on creating social capital vs human capital?

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Formal Structure Informal StructureExploration & Production

Zaheer

Schultz

Mitchell

Klimchuck

Angelo

Keller

Smith

GeologyDhillon

Myers

PetrophysicalCrossley

ExplorationAvery

Cordoza

Sutherland

Ramirez

DrillingMcWatters

Waring

ProductionHussan

ReservoirHopper

ProductionMilavec

Senior Vice PresidentMares

Steve showed you:

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Social Capital Strategy

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Outcomes BusinessImpactsActivities

Business Processes

Customers Finances

AlumniManagement Recruiting

Onboarding

PerformanceManagement

Learning &Development

Communication

CareerManagement

Reward &Recognition

SocialApproaches

• Each year, Goldman Sachs invests over 100,000 hours in conversations with prospective employees

• About 5,000 applicants speak to 10 members of the firm

• About 2,500 speak to 30 members

‘Social Recruiting’

Gary Hamel: "Management 2.0 is going to look like web 2.0:• Everyone has a voice• Capability counts for more than credentials and titles• Commitment is voluntary• Power is granted from below• Authority is fluid and contingent on value-added• The only hierarchies are "natural" hierarchies• Communities are self-defining• Individuals are richly empowered with information• Just about everything is decentralised• Ideas compete on an equal footing• It's easy for buyers and sellers to find each other• Resources are free to follow opportunities• Decisions are peer-based.”•

John Mackey, Whole Food Stores:“Love is not something that is commonly explored in business. But it’s time for love to come out of the closet. It’s a wave that’s going to grow. For competitive advantage....”

OutcomesActivities

Individual IndividualHR

HumanCapital

Social SocialHR

SocialCapital

Multiplying the Benefits

jon.ingham@social-advantage.com

blog.social-advantage.com

strategic-hcm.blogspot.com

linkedin.com/in/joningham

twitter.com/joningham

social-advantage

Social Networks and Social TechnologiesAll Part of the New HR

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