< SQL DBA> Shift Handover 18/12/14 (First Shift)

Major Incident during the Shift

Incident Number Description Current Status Last ActionNA NA NA NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Incident Number Description Current Status Last Action

Scheduled Activities - To be executed

Activity Description Schedule Time

Change Implementation - To be Executed

Domain Teams CR Number Change Start Date Change end Date

OSC >=5 days Pending Ticket

Ticket Number Pending >=5days Type Priority8425874 NA Request High

8424139 NA Request Low

8422224 1 day Request Low

8421673 1 day Request High

8418746 2 days Request High

8418701 2 days Request Low

8406480 ** 5 days Request High

8405716 6 days Request Medium

8404982 6 days Request High

8402208 7 days Request Medium

8394294 9 days Request Medium

OSC >=20 days Pending Ticket

Ticket Number Pending >=20days Type Priority

Emails received during the shift

S.NO Email Description Email responded Remarks

Ask Ajay to close the ticket which is in 'My group pending tasks',he had already worked on it.

< SQL DBA> Shift Handover 18/12/14 (First Shift)

Major Incident during the Shift

Actions to be taken during next shift Send Update toNA NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Next Action / Follow up Send Update to

Scheduled Activities - To be executed

Action To be performed by

Change Implementation - To be Executed

Change Type Status

OSC >=5 days Pending Ticket

Summary Open DateCreate linked server from tibsqldev to 12/18/2014 3:03

Pass in review backup location of SQL Servers 12/17/2014 19:20

Restore test in Asia 12/17/2014 0:40

Do we have an older DB backup before Dec 5 for 12/16/2014 21:06

Modify access for application, server or network share 12/16/2014 1:22

Database connectivity issues - prod 12/16/2014 1:01

Please restore gdsapps-sql2008.GWPJIRA to 12/13/2014 5:41

Install SQL Server 2008R2 on ca1-dtdb-sql1.rws.ad.ea.com 12/12/2014 23:03

Full backup on RO-Lenel server 12/12/2014 15:44

gdsapp-sql2008 for performance issues 12/11/2014 23:59

Database connectivity issues. 12/9/2014 15:31

OSC >=20 days Pending Ticket

Summary Open Date

Ask Ajay to close the ticket which is in 'My group pending tasks',he had already worked on it.

< SQL DBA> Shift Handover 18/12/14 (First Shift)

Major Incident during the Shift

Any Reference / ContactNA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Any Reference / Contact

Change Implementation - To be Executed

Description

OSC >=5 days Pending Ticket

Status Customer Group Assignee Category SLA Violated Pending-ResolutionVerification Ferrell, Tim No

Pending-Monitoring/Testing Boulais, Guy No

Pending-Enhancement Work Boulais, Guy No

SO - OSC-MS SQL

Basireddy, Anil Kumar

SO - OSC-MS SQL

Gadam, Suveen

SO - OSC-MS SQL

Basireddy, Anil Kumar

Pending-Monitoring/Testing No

Pending-ResolutionVerification Dang, Luke No

Pending-Enhancement Work Rath,Ajay No

Pending-Enhancement Work Yes

Pending-ResolutionVerification Boulais, Guy No

Pending-Requestor Feedback No

Pending-Change Request Rath,Ajay No

Pending-ResolutionVerification No

OSC >=20 days Pending Ticket

Status Customer Group Assignee Category SLA Violated

Povarna, Vlad

SO - OSC-MS SQL

Jawalkar,Chandrakanth

SO - OSC-MS SQL

Basireddy, Anil Kumar

Povarna, Vlad

SO - OSC-MS SQL

Wagner, Jesse

SO - OSC-MS SQL

Gadam, Suveen

SO - OSC-MS SQL

Basireddy, Anil Kumar

Stanciu, Alexandru-Cristian

SO - OSC-MS SQL

Basireddy, Anil Kumar

Wagner, Jesse

SO - OSC-MS SQL

Povarna, Vlad

SO - OSC-MS SQL

Gadam, Suveen

OSC >=5 days Pending Ticket

LocationTI

MONTREAL

MONTREAL

JDRO

BURNABY

JDRO

EA

JDRO

EA

JDRO

OSC >=20 days Pending Ticket

Location

MONTREAL

< SQL DBA> Shift Handover 18/12/14 (Noon Shift)

Major Incident during the Shift

Incident Number Description Current Status Last ActionNA NA NA NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Incident Number Description Current Status Last Action

Scheduled Activities - To be executed

Activity Description Schedule Time

Change Implementation - To be Executed

Domain Teams CR Number Change Start Date Change end Date

OSC >=5 days Pending Ticket

Ticket Number Pending >=5days Type Priority8418746 NA Request High

8418701 NA Request Low

8406480 ** 4 days Request High

8402208 5 days Request Medium

8394294 6 days Request Medium

8422224 NA Request low

8421673 NA Request High

8424139 NA Request Low

8427910 NA Incident High

8427882 NA Incident High

OSC >=20 days Pending Ticket

Ticket Number Pending >=20days Type Priority

S.NO Email Description Email responded Remarks

Tasks Should be taken care on subsequent shift

Ticket Acction 8422224 apsin-sql1.ad.ea.com. Please continue with rest of the servers

< SQL DBA> Shift Handover 18/12/14 (Noon Shift)

Major Incident during the Shift

Actions to be taken during next shift Send Update toNA NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Next Action / Follow up Send Update to

Scheduled Activities - To be executed

Action To be performed by

Change Implementation - To be Executed

Change Type Status

OSC >=5 days Pending Ticket

Summary Open DateModify access for application, server or network share 12/16/2014 1:22

Database connectivity issues - prod 12/16/2014 1:01

Please restore gdsapps-sql2008.GWPJIRA to 12/13/2014 5:41

gdsapp-sql2008 for performance issues 12/11/2014 23:59

Solr indexing did not get completed hence DAM Metrics … 12/9/2014 15:31

Restore test in Asia 12/17/2014 0:40

Do we have an older DB backup before Dec 5 for this 12/16/2014 21:14

12/17/2014 20:07

12/18/2014 20:53

12/18/2014 21:59

OSC >=20 days Pending Ticket

Summary Open Date

Pass in review the backup location of SQL Servers.For all servers not backing up to filer verify if we can

SCOM:There are long running agent jobs on SQL instance LYNC …

SCOM:The disk D: on computer APSIN-SQL1.ad.ea.com is …

< SQL DBA> Shift Handover 18/12/14 (Noon Shift)

Major Incident during the Shift

Any Reference / ContactNA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Any Reference / Contact

Change Implementation - To be Executed

Description

OSC >=5 days Pending Ticket

Status Customer Group Assignee Category SLA Violated Pending-ResolutionVerification Dang, Luke No

Pending-Enhancement Work Rath,Ajay No

Pending-Enhancement Work Yes

Pending-Change Request Rath,Ajay No

SO - OSC-MS SQL

Basireddy, Anil Kumar

Povarna, Vlad

SO - OSC-MS SQL

Wagner, Jesse

SO - OSC-MS SQL

Gadam, Suveen

Wagner, Jesse

SO - OSC-MS SQL

Pending-ResolutionVerification Rath,Ajay No

work in progress Boulais, Guy No

Pending-Monitoring/Testing No

Pending-Monitoring/Testing Boulais, Guy No

Pending-Monitoring/Testing No

Pending-Monitoring/Testing No

OSC >=20 days Pending Ticket

Status Customer Group Assignee Category SLA Violated

Povarna, Vlad

SO - OSC-MS SQL

SO - OSC-MS SQL

Basireddy, Anil Kumar

Povarna, Vlad

SO - OSC-MS SQL

jawalkar, Chandrakanth

SO - OSC-MS SQL

Gadam, Suveen

spectrum, spectrum

SO - OSC-MS SQL

Gadam, Suveen

spectrum, spectrum

SO - OSC-MS SQL

Gadam, Suveen

OSC >=5 days Pending Ticket

LocationBURNABY

JDRO

EA

EA

JDRO

JDRO

NA

NA

OSC >=20 days Pending Ticket

Location

MONTREAL

MONTREAL

< SQL DBA> Shift Handover 18/12/14 (Night Shift)

Major Incident during the Shift

Incident Number Description Current Status Last ActionNA NA NA NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Incident Number Description Current Status Last Action

Change Implementation - To be Executed

Domain Teams CR Number Change Start Date Change end Date

OSC >=5 days Pending Ticket

Ticket Number Pending >=5days Type Priority8418701 NA Request Low

8406480 ** 4 days Request High

8394294 6 days Request Medium

8422224 NA Request low

8421673 NA Request High

8424139 NA Request Low

8429133 na Request Medium

8418698 na Incident High

OSC >=20 days Pending Ticket

Ticket Number Pending >=20days Type Priority

S.NO Email Description Email responded Remarks

Tasks Should be taken care on subsequent shift

Ticket Action

< SQL DBA> Shift Handover 18/12/14 (Night Shift)

Major Incident during the Shift

Actions to be taken during next shift Send Update toNA NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Next Action / Follow up Send Update to

Change Implementation - To be Executed

Change Type Status

OSC >=5 days Pending Ticket

Summary Open DateDatabase connectivity issues - prod 12/16/2014 1:01

Please restore gdsapps-sql2008.GWPJIRA to 12/13/2014 5:41

Solr indexing did not get completed hence DAM Metrics … 12/9/2014 15:31

Restore test in Asia 12/17/2014 0:40

Do we have an older DB backup before Dec 5 for this 12/16/2014 21:14

12/17/2014 20:07

12/19/2014 6:06

SCOM:Management Group: EA. Script 12/16/2014 0:59

OSC >=20 days Pending Ticket

Summary Open Date

Pass in review the backup location of SQL Servers.For all servers not backing up to filer verify if we can

Need access to the listed databases for our service account

< SQL DBA> Shift Handover 18/12/14 (Night Shift)

Major Incident during the Shift

Any Reference / ContactNA

High / Urgent Incident / Request during the Shift to be followed up in the next shift

Any Reference / Contact

Change Implementation - To be Executed

Description

OSC >=5 days Pending Ticket

Status Customer Group Assignee Category SLA Violated Pending-Enhancement Work Rath,Ajay No

Pending-Enhancement Work Yes

Pending-ResolutionVerification Rath,Ajay No

work in progress Boulais, Guy No

Povarna, Vlad

SO - OSC-MS SQL

Wagner, Jesse

SO - OSC-MS SQL

Gadam, Suveen

Povarna, Vlad

SO - OSC-MS SQL

SO - OSC-MS SQL

Basireddy, Anil Kumar

Pending-Monitoring/Testing No

Pending-Monitoring/Testing Boulais, Guy No

Pending-ApproVAL Zyfi, Ilir no

Pending-Monitoring/Testing spectrum no

OSC >=20 days Pending Ticket

Status Customer Group Assignee Category SLA Violated

Povarna, Vlad

SO - OSC-MS SQL

jawalkar, Chandrakanth

SO - OSC-MS SQL

Gadam, Suveen

SO - OSC-MS SQL

Basireddy, Anil Kumar

SO - OSC-MS SQL

Basireddy, Anil Kumar

OSC >=5 days Pending Ticket

LocationJDRO

EA

JDRO

MONTREAL

JDRO

BURNABY

OSC >=20 days Pending Ticket

Location

MONTREAL