1© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Interactions for Impact

The Ultimate KM Learning and Development Program

Arthur Shelley, Intelligent Answers & OZAN*actKM Conference, Canberra

24th October 2012

* OZAN is the Organizational Zoo Ambassadors network An international professional development group collaborating on

application of metaphor to enhance performance outcomes

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3 Conversations that Matter

3

Warm Up QUIZ

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What is in the middle?

Perspective and Context Matter!

What is in the middle?

What is in the middle?

4

A perspective of KM Education

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

5© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Conversation 1: What is being done already?

• What KM Education is available and at what level?• Australia and Globally

• What do we know is being delivered?• What formats and concepts are being covered?

• Is this optimal and well coordinated?

• What level of involvement do we as a community have already?

6

My KM course (1 MBA unit)

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

6. Leveraging Intellectual Assets: Process and GovernanceTutorial: Case study discussion 7. Leveraging Intellectual Assets: Culture and StructuresTutorial: Case study discussion 8. Support Tools Help thinking people to be even more effective.9. Reflective Practice. Understanding how reflection enhances learning.10. Sustained business continuityIntegrating Knowledge into the Learning Organisation. Tutorial: Case Study

11. Making a Difference: Capabilities required for “Knowledge Leadership” Open Discussion: Review of learning.12. Company Knowledge AssessmentConsulting Group role play, presentation and report to the “C suite”

1. Foundations for Business Strategy Embedding knowledge principles into business practice. Wiki tutorial: create personal profiles.

2. Making sense of a rapidly changing world Knowledge as the foundation of decision making and future performance.

3. Application of knowledge to create value & who has done this well?Tutorial: Case Study4. Conversations that Matter Interactive forum in which participants discuss their individual topic with other students to generate dialogue around the links between knowledge related topics. 5. Back to basics Applying theories and approaches to enable improvement.Tutorial: Small group discussion

Action Learning: Interactiveexperiential approach (andragogy)

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Conversation 2: So What? … is this optimal?

• Is this what we believe to be “good” and of value?• Are we happy with what is on offer?• Is there a better way forward?• What impact is this having on the “KM

Profession”?• Can KM Education be better coordinated by

practicing what we preach?• Is it possible to “advise” to make more

standardised?• Is this what we want to happen?

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Conversation 3: Now What? … our influence?

• We, the actKM forum are in a strong position to comment and influence what is taught and how…

• Do we want to become involved in such matters … and for what value?

• Who do we need to influence?• What is the process for this to happen?

9

Self Commitment

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+ Others (behaviours)+ Action= Outcomes

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Contact

Arthur Shelleyarthur@organizationalzoo.com

FREE behavioural profilewww.organizationalzoo.com/profilerInsights into behaviourswww.organizationalzoo.com/blog www.organizationalzoo.com/ZooTube

Consulting and mentoringwww.intelligentanswers.com.au

Ph +61 413 047 408 @Metaphorage#OrgZoo