Sharp Smart Sales Training Guide

2

INTRODUCTION........................................................................................................................3 Mission Statement.................................................................................................................................3

Training Courses...................................................................................................................................3

GETTING STARTED...................................................................................................................4 Initial Login..............................................................................................................................................4

SHARP SMART SALES TRAINING......................................................................................9 Course Enrollment................................................................................................................................9 Course Navigation..............................................................................................................................11

Couse Navigation—Knowledge Checks.................................................................................... 16

Course Navigation (CONT.).............................................................................................................20

TABLE OF CONTENTS

3

MISSION STATEMENT

The Sharp Technical Services Group (TSG) continuously strives to develop new avenues to enhance the user’s learning experience by providing sales representatives with self-paced online courses to learn the information and skills required to become Sharp certified.

TRAINING COURSES

Sharp Smart Sales Training provides a path for sales representatives to acquire certification on specific Sharp product families and advanced subjects. A training course can consist of several elements. The most common course structure includes a series of Instructional modules that are supplemented by knowledge checks. However, some courses may include instructional videos and downloadable reference materials. Training courses may require students to pass a final exam before receiving certification. Please refer to the course description for details.

INTRODUCTION

4

INITIAL LOGIN

To start Sharp Smart Sales Training, log in to success.sharpamericas.com.

1. Select the Training accordion menu.

GETTING STARTED

2. Select Sharp Smart Training Portal

5

INITIAL LOGIN

3. Select Enter Sharp Smart.

4. Enter your username and password. Select Login.

6

5B. Open the Email display drop-down menu and select Hide my email address from non-privileged users.

INITIAL LOGIN

Once logged in, new learners are prompted to create their profile. Learners cannot access Sharp Smart training courses without completing this process. 5A. Enter general information (First name, Surname, Email address, City/State, County, and Timezone).

7

INITIAL LOGIN

6. Enter the required information under Sharp Fields (Distributor, Dealership, and Manager).

6A. Hold the Control key to select multiple distributors. Learners Must select all applicable distributors.

8

INITIAL LOGIN

7. Select Update profile.

8. The Preferences page will open. Select the Home tab to return to the home page.

You have completed the initial login and profile setup procedure!Continue onto the next page for the course enrollment procedure.

9

COURSE ENROLLMENT

To access to Sharp Smart training modules, learners must complete the course enrollment process.

1. Navigate to the home page by selecting the Home tab.

SHARP SMART TRAINING

2. Select a course title or enroll button.

10

COURSE ENROLLMENT

3. Under Enrollment options, select Enroll me.

You have completed the course enrollment procedure!Continue onto the next page to learn how to complete a course.

11

2. Locate the first module, then select the presentation title.

COURSE NAVIGATION

Sharp Smart training courses have different requirements. Read the provided information to ensure course completion.

1. Select a course to open the course menu, then scroll down the page.

SHARP SMART TRAINING

12

COURSE NAVIGATION

3. Read the module directions, then select Enter to begin training.

4. The presentation opens in a new window and starts automatically.

13

COURSE NAVIGATION

4A. Select the restart button to replay audio and animations within the slide.

4B. Learners can also control the presentation’s volume and screen size from this window.

14

COURSE NAVIGATION

4C. Continue the presentation by selecting the NEXT button. Review previous content by selecting the PREV button.

4D. Close the presentation window after viewing each slide to complete that portion of the course.

15

COURSE NAVIGATION

5. Select NEXT ACTIVITY to continue the training course.

Continue onto the next page to learn about navigating knowledge checks within a training course.

16

COURSE NAVIGATION—KNOWLEDGE CHECKS

1. Some courses have mandatory knowledge checks to reinforce learning. To begin, select Attempt quiz now.

2. A pop-up box will appear detailing additional restrictions within the knowledge check. Select Start attempt.

17

COURSE NAVIGATION—KNOWLEDGE CHECKS

3. Answer each question, then select Next page to continue the knowledge check.

4. Answer the remaining questions, then select Finish attempt.

18

COURSE NAVIGATION—KNOWLEDGE CHECKS

4A. A summary of the attempt is displayed. Select Return to attempt to change answers before submission.

5. Select Submit all and finish to complete the knowledge check.

19

COURSE NAVIGATION—KNOWLEDGE CHECKS

6. Analyze the results to internalize training concepts.

7. Scroll down the page, then select NEXT ACTIVITY to continue the training course.

You have completed a knowledge check!Continue onto the next page to learn more about course navigation.

20

COURSE NAVIGATION (CONT.)

1. Return to the course menu. The checked boxes indicate an activity is complete.

2. Meeting all other course requirements grants learners access to the final exam. Select the exam’s title.

21

COURSE NAVIGATION (CONT.)

3. Follow directions on pages 16–19 to complete the exam.

4. If the attempt does not yield a passing grade, select Re-attempt quiz ( some courses may have restrictions).

22

COURSE NAVIGATION (CONT.)

5. Return to the course menu. The checked box indicates that the exam is complete.

6. Select the final box to complete the course.

23

COURSE NAVIGATION (CONT.)

7. Select the course’s final item, a certificate of achievement, to complete the course and receive certification.

8. Download the certificate.

Congratulations! You have completed a Sharp Smart Sales Training Course!For additional information, please contact us at success@sharpsec.com.

Design and specifications subject to change without notice. ©2019 Sharp Electronics Corporation. All rights reserved. Sharp and all related trademarks are trademarks or registered trademarks of Sharp Corporation and/or its affiliated companies. Internet Explorer, Microsoft, Office 365, OneDrive, Azure are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective holders.

SHARP ELECTRONICS CORPORATION 100 PARAGON DRIVE, MONTVALE, NJ 07645 1-800-BE-SHARP • www.sharpusa.com