Setting Yourself ApartUsing Measurement to Improve and Demonstrate Performance

Allison Rojas

Opening Thought

“There is no such thing as a dysfunctional organization, because every organization is perfectly aligned to achieve the results it currently gets.”

- Jeff Lawrence

Objectives

Know what a “good” outcome looks like

Develop strategies to effectively communicate outcomes

Understand how to incorporate evaluation results to improve programming

Split Room Exercise

What should children’s advocacy centers evaluate?

What do they evaluate?

Number of trainees

Quality of trainers

Trainee skills for forensic interviewing and effective Multi-Disciplinary Team work

“Hi! I’m Mr. Theory of Change.”

“Nice to meet you! I’m Ms. Evaluation.”

The voices of children are heard and understood in cases of alleged

abuse

Forensic Interviewing

Training

• Forensic Interviewers and MDT Members are able to analyze and adapt to different situations

• The MDT process is more efficient and effective during and after the interview

• Investigative findings improve• Children’s testimony is viewed as credible• The negative impact on children is reduced• Better criminal justice and child protection

outcomes

8

Adapted from: Robert M. Penna, The Nonprofit Outcomes Toolbox

Tell your story better—focus on beneficiaries

Change

Behavior

Attitude

Condition

Knowledge

Who Do You Want to Tell?

• Beneficiaries

• Funders

• Staff

• Board

• Partners

• Colleagues

• Others?

What Do You Want to Say?Program

Situation

Targets

Actors

Action

Results

Significance

Learning

How Are You Going to Tell It?

Plan

DoStudy

Act

Study

1. Who will do the data analysis?

2. Will you be comparing results?

3. How will you summarize findings?

What have you done?

Act

1. How will you change your program?

2. How will you incorporate results into your next PDSA process?

Final Thought

“The measure of success is not whether you have a tough problem to deal with, but whether it’s the same problem you had last year.”

- John Foster Dulles

Thank you!

Allison Rojas

rojas.allison@gmail.com