Guidelines to providers of the Services SETA as outlined by SAQA

Provider AccreditationGuidelines

L. Meyer & D. E Damons

LM1

Slide 1

LM1 Linda Meyer, 2010/03/23

Overview Providers must apply online (Services SETA web site)

Providers must comply with the SAQA 8 core criteria as set out below

Providers must have employed/contracted constituently registered Assessors and Moderators of the SSETA

Providers must have developed learning content and assessment instruments

Providers must have a QMS

Providers must have a tax clearance certificate and be a legal entity

SAQA 8 Core criteria requirements for providers

Policy statement

Quality Management System

Review Mechanisms

Programme delivery

SAQA 8 Core criteria

Staff policies

Learner policies

Assessment policies

Management system and policies

Policy statement:

The organisation's aims, objectives and purposes are spelt out

The provider is Registered according to the applicable legislation:

Registered as a Legal Entity

Registered or in the process of registering with the Department of Education (DoE), Umalusi & CHE.

SARS compliance

Policy statement

Provider Primary Focus:

Legislation stipulates that “One provider one ETQA”. Is the provider accredited or in the process of being accredited by another ETQA?

Verify provider non- primary focus learning programmes.

Quality Management System QMS:

Outline procedures that implement quality management

Mission, Vision, and Goals of Training Provider:

Clear and unambiguous

Commitment to quality principles in Education, Training, and Development

Quality Management System QMS:

Organisational Structure

Verify that theorganisational structure includes Facilitators, Moderators, and Assessors.

If service is outsourced (i.e. external facilitators, Assessment, Internal Moderation) check for contract or service level agreements.

Review mechanisms:

Outline the ways in which the implementation of policies would be monitored

Mechanisms for ensuring that the evaluation and amendment of policies and procedures are implemented, maintained and recorded.

Review mechanisms:

Verify on Management of Review Procedures.

Proof of Review Mechanisms, proof should include but not limited, to the following:

Internal review reports, Review meeting minutes, Implemented actions.

The Training Committee constitution, guidelines, administration policy and procedure (if applicable)

Programme delivery:

Outline how learning programmes would be developed, delivered and evaluated

Design and Development:

In respect of Integration Quality indicator, the provider must prove that the learning programme integrates theoretical and practical learning components, and Assessment thereof.

Programme delivery:

The learning programme/s are aligned to registered unit standards

The learning programme/s are in line with the targeted group

Programme delivery:

Learning Programme Delivery and Evaluation:

Suitability of staff

Relevance

Evaluation of learning programmes

Programme delivery:

The learning programme is aligned to registered unit standards.

The following must be verified:There is integration between the

learning programme and Unit Standard and/or Qualification and the assessment thereof

The learning programme is appropriate to the target audience

Programme delivery:

Learning activities are clearly documented

The learning outcomes to be achieved by the learner are clearly defined and documented

Formative and Summative assessment are clearly defined

Learning Material is in line with the providers policies and procedures.

Staff policies:

Outline policies and procedures for staff selection, appraisal and development

Human Resources Policies and Procedures:

The provider should have details of staffing policies and procedures which includes but not limited to the following:Recruitment and Selection Promotions and TerminationsStaff component i.e. permanent or

contractual Staff development opportunities

Staff policies:

Details of Facilitators

Qualifications and Experience of the facilitators

Learning programmes each facilitator is delivering

Staff policies:

Details of Constituent Assessors

Qualifications and Experience of the assessor

Learning programmes each Assessor is assessing against

Confirmation of proof of registration

Staff policies:

Details of Registered Constituent Moderators

Qualifications and Experience of the moderator

Learning programmes being moderated by each moderator

Confirmation of proof of registration

Learner policies:

Policies and procedures for the selection of learners are outlined, and learners are given guidance and support

Policies and Procedures for capturing and maintaining learner records according to SAQA NLRD specifications.

LEARNER GUIDANCE AND SUPPORT, CONFIDENTIALITY, AND FEEDBACK

Learner policies:

Policy and Procedure that ensures that the training provision is flexible and learner centred, which includes but not limited to the following:

Entry requirements are as open as possible and make provision for RPL

Learner policies:

Language Policy Provision for special needs i.e. Disabled

learners ect.

Documentation on how feedback is communicated to the learner

The provider must address the learners’ complaints and the procedure must be documented and implemented.

Confidentiality

Assessment policies:

Outline policies and procedures for forms of assessments that are used and how they are managed

The provider must have an Assessment policy in place, and must be implemented.

Assessment methods are relevant and in line with the SAQA registered unit standards and/or qualifications.

Assessment policies:

Moderation Policy and Procedure:

The policy reflect a fair, valid, and reliable moderation

Are moderators used to conduct moderation registered as constituent moderators?

Assessment policies:

Verify relevant experience and qualifications of the moderators; and subject matter expertise

SAQA principles of moderation have been followed.

Assessment policies:

Recognition of Prior Learning:

The criteria for RPL is stipulated in the policy

SAQA principles for RPL are stipulated in the policy and implemented.

Management system and policies:

Indicate the financial, administrative and physical structures and resources of the organisation, as well as procedures of accountability within the organisation

There are proper financial resources, management and budgetary processes in place to sustain and conclude all contractual obligations in terms of the training provision throughout the accreditation period (e.g. Financial Statements).

Management system and policies:

The Financial and Business Plan of theorganisationsupport the goals and mission and clearly indicate how they will enable the provider to achieve its goals and objectives.

There are policies and procedures for the accurate capturing, maintenance and regular updating of learner information and records (i.e. MIS system used to capture learner information complies with the NLRD requirements).

Management system and policies:

Recording of Assessments and results

Recording of Moderation results ect.

Physical Resources:

Facilities, equipment, and learning materials support the learning process and are appropriate to the learning that is provided.

Management system and policies:

Occupational Health and Safety compliance.

Policies and practices for the management of off-site practical or work-site components to ensure valid learning experience.

Questions ?

Thank you

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