Capacity Building for Distribution System

North Delhi Power Limited

A Tata Power and Govt. of Delhi Joint Venture

Ajai Nirula (Head-Operations)

Hotel Le Meridian, DELHI19th Aug’2009

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Structure of Presentation

• Delhi Reform Framework

• Profile of NDPL & Background

• Strategic Road Map and Key Strategic Decisions

• AT & C Loss Reduction – Initiatives

• Results & Recognition

• Challenges Ahead

• Suggesions

Delhi Reform Framework

Holding Company (DPCL)

GENCOIndraprastha

Power Generation

Company Ltd.

TRANSCODelhi Transco

Limited

DISCOM-IBSES Yamuna Power Limited

DISCOM-IIBSES Rajdhani Power Limited

DISCOM-IIINorth Delhi

Power Limited

GoNCTD

Delhi Vidyut Board (DVB)Assets

Liabilities & Equity

1. All the assets and liabilities of DVB are acquired by GoNCTD

2. All the liabilities of DVB are transferred to Holding Company, entire Equity of Holding Company is issued to GoNCTD

3. All the assets are transferred from GoNCTD to successor entities.

4. Equity and Debt in the successor entities is issued in favor of the Holding Company.

privatization - effective July 2002 License – Till 2029

51% Equity by Private Players

Business Model During Transition Period

Revenue from retail

supply

(Less due to present losses)

Loan From Government

The Transitional Support

to make up loss

Payment to GENCO TRANSCO

Balance amount for Bulk Supply Purchase

(DISCOM’s Paying capacity)

Expenses and return

Expenses – approved by Regulator

Return – Guaranteed – 16%

DISCOM

Financial Support Pre-estimated & Capped at Rs 3,450 Cr by GoNCTD to DTL over the

Five Years Transition Period Vs Rs 1,200 Cr. Gap / Annum

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Geographic Description

NDPL

BSES

Rajdhani

BSES

Yamuna

NDMCMES

Joint Venture of TATA Group with Delhi Govt.

51:49%

NDPL Profile

Turnover (FY 08-09) : ~ Rs. 2,478 Cr

Peak Load : 1212 MW

Energy Requirement (FY 08-09) : 6,325 MUs

Total Registered Consumers : 10.2 Lakh

Number of Employees : 3,751

Area of Distribution : 510 Sq Kms

Population Serviced (approx) : 48 Lakh

Per Capita Consumption (Units) : 1,395 (National Average of 500,

Mumbai – close to 850)

Number of Consumers / Sqkm : 2,000 (Only Registered)

Employees / MU input : 0.6

Load / Energy Growth : 07% / 05%

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Strategic Challanges: For 2002 - 07

Strategy for 2002-07

AT&C

Losses

<25%

Consumer

service & IT

Interface to

be

comparable

with world

standards

System

Reliability to

be

comparable

with best

utilities in

India.

Performance

Orientation

through

Change

Management

Strategic Decisions:

• Decentralization of O&M : zones / districts / circles

• Centralization of Commercial processes & Consumer

Services

• Commercial Business Processes Re-engineered

• CAPEX Program of Approx. Rs. 2000 Crore till FY 2008-09

(Load Growth, Loss Reduction, System Improvement &

Infrastructure Development)

• Network & Process Automation Road Map defined

(SCADA, GIS, GSAS……..)

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Initiatives

• State of the Art Power System Control set up

• Dedicated Infrastructure for each of the Zones and Grids &

maintenance planning through ERP with tracking

• Cable jointing outsourced to OEM’s (Mahendra / Raychem).

• Call center enhanced for answering 100% complaints.

• SMS based system for quicker Fault Management / escalation.

• 24x7 Mobile Maintenance & Breakdown crews.

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Contd…

• Technology intervention for fault diagnosis and Residual Life Assessment.

• All Substations Revamped & Automated between 2003 to 2005.

• State of the Art Ring Main Units installed for moving the trippings out of the Grid stations for integrated protection & isolation to lower level.

• Replacement of Old Electro-mechanical Meters by New Electronic Meters

• Energy Accounting through Consumer Indexing (DT Wise) & DT indexing (11 KV Feeder Wise)

• Automatic Meter Reading (AMR) initiated for High Revenue consumers. Presently ~ 30,000 Nos.

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HVDS

(11/6.35)

High Loss

High

Resistance

Areas

Implemented in more

than 150 areas &

ongoing.

~ 600 Ckt KMs

High Loss

Low

Resistance

Areas

LT ABC

Schemes implemented

& ongoing.

~ 1800 Ckt. KMs

Metering

Solutions

Electronic

Meters, AMR,

Pre-Paid

Metering

Electronic meters

replaced, AMR 30K,

Prepaid GOI etc.

AT & C Loss Reduction Strategy – Technical Intervention

• Electrification by using LT ABC

• Metering Arrangement – Split / Group metering (Pole /

Plinth mounted)

• Area Management – Through Franchisee (3 Nos.)

• Monthly Fixed Charge

• Provision of Incentive / penalty

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J J Cluster / Slum areas

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Workforce Management System

Call Received

at Call Centre

Consumer

informed & Call

closed

Complaint

attended & Call

Centre

informed

SMS Sent to

field crew

K. Kalra

32 Rohini

No Current

15minsSMS Based

Fault

Management

System

Significantly

reduced the fault

Restoration time

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Network Cleaning – LT Lines

What was… What is…. Project Last Mile

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Power Supply Improvement – LT Cables / FP / SP

BEFORE AFTER

Package Substation / HVDS

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Power Supply Improvement - CENNET

Distribution Automation through SCADA

SCADA (A Snap Shot of Control Room)

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Grid Station Automation System (GSAS)

New Panels Old Panels

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Power Supply Improvement – Grid Stations

Unmanned Automated 66 kV, 33 kV Grid Stations

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CMG RRG RDGMRG RBG RCGMMG

RAG

Policy Regulatory Bench Data Revenue Infrastructure

Advocacy Compliance Marking Analysis Protection Support

Consumers

Call

Center

Customer

Care CenterWebsite E mail Letters

Drop

boxes

SAMBANDH – Integrated Commercial Package software

Business Process Re-engineering (BPR)

CCG

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Payment Avenues – Consumer Centricity

• Payment Avenues increased from 20

to 1100+ now.

• State of the art Collection centers

instituted with all civic amenities.

• Payment of Energy Bills through

Website also (by Credit Cards) -

Website Certified as secured by

‘Verisign’.

• Consumer Comfort –

Automatic Cash / ChequeCollection machines (12x7)

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Upgraded Consumer Care Infrastructure

State-of-the -Art Collection Center Consumer Care Centre

Enterprise GIS

OMS

Network Analysis

DMS

SCADA

CRM

ERP

GIS - System Integration

The GIS centric system

integration makes use of

location specific information

through other systems.

System Integration majorly

requires:

Sharing attribute

information with other systems

like CRM and ERP.

Data delivery to other

systems like DMS and OMS

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Saving to Government – The Victory Curve

Increase in NDPL paying capacity reduced TRANSCO dependence on Govt.

Domestic Tariff same since Jul 04.

Cumulative Savings in tune of Rs. 4187 Cr.

AT&C Loss Reduction – Saving to Government

Results – Few other parameters

Parameters Before

Takeover

At present

Operational Parameters

Capital Investment (Rs Crores) 1,210 Add. 2000

Transformer Failures w.r.t Installed Capacity (%) 11 ~1

Percentage Share in Load Shedding (In Delhi) 40 ~ 2

Commercial Parameters

Average Days for New Connection Energization (Days) 51.8 8.0

Number of Electronic Meters - All 10 Lacs

% Provisional Billing 22.5 < 1

DT – Wise Energy Auditing (%) - 100

Special Courts (Nos) - 2

AT&C Losses (%) 53 15

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Challenges Ahead

Segregation of Challenges Strategic Challenges

Business Challenges

Power Availability at competitive cost

Reduction in AT&C Losses (overachievement of

regulatory targets)

Uninterrupted & Quality power supply

Enhancing Public perception with regard to service

delivery

Regulatory uncertainty

Operational Challenges

Performance based regulation

Cost control in line with MYT Targets

Competitive scenario post 2007 for high end consumers

HR ChallengesCost Saving Vs Quality of Man-Power

Talent Management for the future competitive scenario

•BA man-power quality

•Safety

•Multi-cultural integration

•Inter-regional corridor constraints

Power Procurement : Started 01-04-2007

• Interesting facts in Aug’09

Out of 96 time slots of 15 min each for a day, increase in

demand w.r.t 08-09 up by average 35% and 50-55% in

some slots.

Increase in demand w.r.t previous day (upto 20-27% in

many slots)

Average energy consumption per day in 09-10 is ~ 22%

higher w.r.t. last FY

Average Peak Demand is ~30% higher w.r.t last FY

Approx. 15 MUs purchased through power exchange at

rates between Rs. 4.50 to 15.43 per unit

• Power Procurement (Bilateral, Banking, Power Ex.) in 09-

10 ~ 580 MUs Approx. 20% of total power consumption in 09-10

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Awards & Recognition - To name a few

National Award for Meritorious Performance

For Years 2004-2005, 2005-2006 & 2007-08

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Edison Electric Institute (EEI) 2008 - Edison Award for

Implementation of Geographic Information Systems (GIS)

Award Bestowed For “ Distinguished Leadership, Innovation and Contribution

to the Advancement of the Electric Industry for the Benefit of All”

Awards & Recognition - To name a few

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Thank You