Post on 16-Apr-2017
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
SERVING TEENS EFFECTIVELY
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
The launch of Impact 2012 helps to re-emphasize the importance of serving teens by setting Movement-wide goals of increasing the number of teens who attend the Club or teen center.
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Introduction
Has been serving teens since the opening of the first Club in Hartford Connecticut Not until 1995 when BGCA partnered with Taco Bell a national strategy for serving teens was
developed Serving Teens Effectively workshops was developed to assist Clubs in serving teens effectively
<Insert Program/Workshop Name>
Boys & Girls Clubs of America:
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Goal
Help Clubs/Teen Centers develop and strengthen their teen program operations.
This workshop was designed to…
Serving Teens Effectively
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Outcomes
Gain knowledge of staffing related to serving teens effectively Apply new knowledge, skills, tools and strategies of the teen culture
to serving teens Operate a high impact teen program utilizing knowledge of
adolescent development and their culture Examine your Club/teen center environment to ensure it is teen
friendly for the successful recruitment and retention of teens in its program
By the end of this workshop you will be able to:
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Topic Titles
Staffing Programming Facility Management Outreach Reviewing and Closing
Within this workshop we will cover the following topics:
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Please select someone you do not know or know the least and ask the following questions
• Name • Boys & Girls Club • Position • Length of time in Position • # 1 Problem facing teens in your community
• Share your learning expectations from this workshop
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
TOPIC 1: STAFFING
Serving Teens Effectively
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Statistics
Movement wide statistics on Teens:
In 2009 Boys & Girls Clubs served some 4.2 million youth through membership and community outreach
Teens represented approximately 31% Boys & Girls Clubs of America’s strategic plan
Impact 2012 is to increase the number of teens served, representing 36% by 2012
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Topic Objectives
Examine effective staffing in your Club/teen center
Define and apply the definition of adolescence and its stages to working with teens
Examine adolescent development and adult stereotypes for working with teens
After completing this topic you will be able to:
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Lesson Titles
Lesson 1 – Staffing Your Teen Center Lesson 2 – Skills and Qualities Lesson 3 – Definition of Adolescence &
Stages Lesson 4 – Developmental Characteristics Lesson 5 – Adult Stereotypes of Teens
Within this topic we will cover the following lessons:
<Insert Program/Workshop Name>: <Insert Topic Title>
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Staffing
By the completion of this lesson you should be able to:
Identify the importance of retaining teen-friendly professional staff
Serving Teens Effectively
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Staffing Staffing Dimensions to be Effective with Teens: Safety Fun Relationships Opportunities/Expectations Recognition
Serving Teens Effectively
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Staffing
Things to Consider when Staff Planning:
Qualified Staff
Adult to Teen Ratio
Regular Communications
Background Checks
Serving Teens Effectively
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Staffing
The following are Types of Staff:
Paid Dedicated
Paid Shared/Contributing
Teen Staff
Volunteers
Serving Teens Effectively
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Interactive Exercise
The following exercise is design to guide you in your quest of hiring right, quality committed staff to work in your Club or teen center.
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Lesson Titles
Lesson 1 – Staffing Your Teen Center Lesson 2 – Skills and Qualities Lesson 3 – Definition of Adolescence &
Stages Lesson 4 – Developmental Characteristics Lesson 5 – Adult Stereotypes of Teens
Within this topic we will cover the following lessons:
<Insert Program/Workshop Name>: <Insert Topic Title>
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Lesson Objectives
By the completion of this topic you will be able to :
Identify the skills and qualities needed for working with teens
<Insert Program/Workshop Name>: <Insert Topic Title>
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Staffing
Skill – An ability that has been acquired by training: i.e., the skill of graphic design
Quality – A personality or character trait: i.e.,
kindness is one of her many qualities
Serving Teens Effectively
Definition of Skills and Qualities:
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Interactive Exercise
The following exercise is design to help you begin identifying some of the skills and qualities staff needs when working with teens.
Serving Teens Effectively
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Interactive Exercise
The following exercise is design to allow you to take a snapshot at the skills and quality you possess for working with teens. Please complete the “Teen Self-Assessment” I am handing out base on how you interact with teens. Be honest; you are the only one who will see your responses.
Serving Teens Effectively
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Staffing
Skills and Qualities to Demonstrate:
Friendly, fun and flexible Compassionate and caring Resourceful and real Active, approachable and available Patient and passionate Able to be firm consistent and fair
Serving Teens Effectively
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Interactive Exercise
The following exercise is design to guide you in determining whether you require a re-examination and/or reconfiguration of staffing patterns.
Serving Teens Effectively
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Summary
It takes a special kind of person, with special
skills to be effective with teens Staff plays an important role in helping teens
navigate through this turbulent time Staff needs to be committed Be advocates for Teen members
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Lesson Titles
Lesson 1 – Staffing Your Teen Center Lesson 2 – Skills and Qualities Lesson 3 – Definition of Adolescence &
Stages Lesson 4 – Developmental Characteristics Lesson 5 – Adult Stereotypes of Teens
Within this topic we will cover the following lessons:
<Insert Program/Workshop Name>: <Insert Topic Title>
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Staffing
Adolescence define:
Adolescence is the transition period of human development that occurs between childhood and adulthood
<Insert Program/Workshop Name>: <Insert Topic Title>
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Staffing
Types of Adolescence:
Early Adolescence – This stage consists of young people between 13 – 15 years of age
Late Adolescence – This stage consists of young people between 16 – 18 years of age
<Insert Program/Workshop Name>: <Insert Topic Title>
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Interactive Exercise
The following exercise will allow you to take a look at some of your perceptions about teenagers. This exercise will require you to stand up.
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Lesson Titles
Lesson 1 – Staffing Your Teen Center Lesson 2 – Skills and Qualities Lesson 3 – Definition of Adolescence &
Stages Lesson 4 – Developmental Characteristics Lesson 5 – Adult Stereotypes of Teens
Within this topic we will cover the following lessons:
<Insert Program/Workshop Name>: <Insert Topic Title>
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Staffing
Teenagers:
Are individuals with unique personalities and special interests, likes and dislikes
Are very different from younger children Developmental characteristics and the
changes that influences their behavior is helpful when programming for teens
<Insert Program/Workshop Name>: <Insert Topic Title>
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Lesson Objectives
By the completion of this topic you will be able to :
Define and apply the five developmental areas of adolescence to working with teens
Identify the changes teens experience in each of the five developmental areas
Identify program implications to support the developmental areas
<Insert Program/Workshop Name>: <Insert Topic Title>
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Staffing
Five Developmental Areas of Teens:
Physical Development – how adolescents bodies change with puberty
Cognitive Development – how adolescence gather ad process information about the world around them, their intellectual development
Emotional Development – coincides with cognitive development.
<Insert Program/Workshop Name>: <Insert Topic Title>
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Staffing
Five Developmental Areas of Teens cont’d:
Social Development – a teen’s concept of themselves in relation to others, their social interaction
Moral Development – concept of what is right and wrong, concept of rights and privileges
<Insert Program/Workshop Name>: <Insert Topic Title>
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Interactive Exercise
The following exercise is design to help you gain a clearer understanding of how adolescents develop, the changes experienced and the program implications for staff aligned to each characteristic.
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Lesson Titles
Lesson 1 – Staffing Your Teen Center Lesson 2 – Skills and Qualities Lesson 3 – Definition of Adolescence &
Stages Lesson 4 – Developmental Characteristics Lesson 5 – Adult Stereotypes of Teens
Within this topic we will cover the following lessons:
<Insert Program/Workshop Name>: <Insert Topic Title>
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Staffing
Basic Skills for Working with Teens:
Coaching Diagnosing Reality Testing Mentoring Goal Setting Motivating to Action
Serving Teens Effectively
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Staffing
Communication Skills:
Honesty and Listening
On the Edge of Adulthood
Building Relationships
Your Own Communication Skills
Serving Teens Effectively
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Staffing
The Teen Culture:
Music, clothing or games that teen’s desires are not always liked by adults
Stereotypes adults hold about teens impact the way staff works with teens
Way to measure the stereotypes adult hold about teens is to see how much adults are tuned into teens
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Interactive Exercise
The following exercise is designed to help you/adults measure how deeply “tuned in” you/they are or should be when working with teens.
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Topic Conclusion
It takes a special kind of person with special skills to be effective working with teens
Staff plays an important role in helping teens navigate through these turbulent times
Staff needs to possess a commitment to teens Staff needs to be an advocate for teens Staff are responsible for teens and can lend
emotional support by listening
Serving Teens Effectively
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TOPIC 2: PROGRAMMING
Serving Teens Effectively
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Programming Serving Teens Effectively
“I want to be prepared for the financial obstacles that will come-up,” says Joshua Carter. “I want to build-up my credit score and focus on saving money as often as possible by limiting the costs of entertainment and clothes. I didn’t think about any of these things before participating in Money matters.”
By Joshua Carter, Money Matters Ambassador
Experts Says:
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Topic Objectives
By the completion of this topic you will be able to :
Identify and apply the Five Key Elements for deepening impact to Club programming
Identify ways how to program specifically for teen members
Identify ways to collect teen input and data
<Insert Program/Workshop Name>: <Insert Topic Title>
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Programming
The Five Key Elements for Deepening Impact Program Diversity Teen Programming Developing the Teen Program BGCA National Programs
Serving Teens Effectively
The Following Concepts that will be Covered:
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Programming
Impact is the Effect a BGC has on its members: the contribution the Club makes too the attitudes, skills, values and behaviors that enable youth to succeed in adulthood
Serving Teens Effectively
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Programming
Club leadership has a high expectation that the Club will always provide the best possible experience to Club members
Club professionals believe in the capacity of every youth to succeed.
Leadership and staff expect everything the Club does to be world-class
Serving Teens Effectively
The Study Concluded:
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Programming
Safe and positive environment Fun Supportive relationships Opportunities and expectations Recognition
Serving Teens Effectively
The Five Key Elements of Deepening Impact:
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Programming
An activity is an experience designed to provide a direct experience of something for a period of time.
A program is defined as a planned event, designed to achieve stated goals and objectives.
Serving Teens Effectively
Activity and Program Define:
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Programming
Overall Club Program – entire range of programs, activities and services
Core Program Area – a grouping of activities and services along common disciplines
Specific Program – part of a Core Program
Serving Teens Effectively
Types of Programs in a BGC:
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Programming
Progressive Programming refers to the concept of adapting programs for Club members as they age and assuring that they stay interested in the program content.
Serving Teens Effectively
Progressive Programming Define:
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Programming Serving Teens Effectively
Three Steps to Progressive Programming:
Developmentally Age Appropriate
Maintain a level of excitement
Differentiating your teen program from anything else in the community
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Interactive Exercise
The following exercise is to design to help you gain an idea of programs currently happening that you can use. In this exercise you are going to share the scope of local program ideas with one another to explore the diversity of teen programming at your Clubs.
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Interactive Exercise
The following exercise is design to get you prepared to begin developing a successful teen center program based on an issue presented during the introductions.
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Programming
It is incumbent on staff to involve teens in determining what type of programs and activities needs to be implemented in the Club/teen center to meet teen’s needs.
Serving Teens Effectively
Involving Teens:
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Interactive Exercise
This group exercise will help you determine the many ways you can involve your teens in helping shape their experience at the Club/teen center.
Serving Teens Effectively
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TOPIC 3: FACILITY MANAGEMENT
Serving Teens Effectively
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Facility Serving Teens Effectively
“In a study of two disadvantaged communities, residents agreed on some elements of an ideal neighborhood. They want safe places where children and adults can do things together, and they want to be surrounded by people who feel valued and who are involved in improving the neighborhood.” By: Saito, Sullivan, and Hintz 2000
Experts Says:
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Topic Objectives
By the completion of this topic you will be able to :
Demonstrate how to create the positive place
for teens
<Insert Program/Workshop Name>: <Insert Topic Title>
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Facility
Scanning your Club/teen center Teen Environment
A Positive Place for Teens
Serving Teens Effectively
Some Concepts to Explore:
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Facility Serving Teens Effectively
Club/Teen Center Environmental Scan can be used to determine how “teen friendly,” or “teen attractive” the Club/teen center is for teens.
Club/Teen Center Environmental Scan:
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Interactive Exercise
The following exercise will guide you when scanning your Club/Teen Center to determine if the site is “teen friendly” or “teen attractive.”
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Facility
Facilities and equipment needs to be first-class
Representative of input and interest of teen members-reflections
Serving Teens Effectively
To be a Positive Place for Teens:
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Facility
comfortable, age-appropriate surroundings a chance for teens to influence their space and
program activities program areas that are available after school,
late evenings and on weekends support and guidance from a cadre of caring
adult professionals
Serving Teens Effectively
The Positive Place for Teens should Offer:
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Facility
have a different look and feel from younger member program areas
be filled with teen imagery. Posters, photos and bulletin boards, should focus on teen needs and interests.
use teen-friendly furnishings to give the area an older, more contemporary feel
Serving Teens Effectively
Teen Area or Dedicated Space, should:
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Interactive Exercise
The following exercise is design to help you formulate your ideas about an ideal teen center area, the Positive Place for Teens, by using a powerful exercise known as visioning or guided imagery.
Serving Teens Effectively
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Interactive Exercise
The following exercise is design to provide you an opportunity to compare the vision you are holding on too about an ideal Club with where your teen program is today.
Serving Teens Effectively
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Interactive Exercise
TOPIC 4: OUTREACH
Serving Teens Effectively
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Topic Objectives
By the completion of this topic you will be able to :
Examine ways to recruit and retain teens
Identify how to determine teens needs and interests
<Insert Program/Workshop Name>: <Insert Topic Title>
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Lesson Title
Lesson 1 - Attracting and Retaining Teens
Lesson 2 - Needs and Interests of Teens
Serving Teens Effectively
The Following Lesson will be covered:
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Lesson Objective
Examine Ways to recruit and retain teens
Serving Teens Effectively
By the Completion of this lesson you should be able to:
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Lesson Topics
Developing a Recruitment Strategy
Retaining Teens
Collaboration/Networking Resources for Teens
Serving Teens Effectively
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Outreach
Positive Staff Attitude
Programs that Meet Teenage Needs and Interests
In the “Right” Atmosphere
Serving Teens Effectively
BGCA Teen Staff Survey Results:
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Outreach
Assess the atmosphere of the Club/teen center Offer events that are open to non-members
teens Maintain the right mixture of programs and
professionals who are involved with and interested in teens
Ensure that the Club/teen center is FUN!
Serving Teens Effectively
When Reaching out to Teens:
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Outreach
Recruitment and Outreach Referrals Special Events Thought Leaders
Serving Teens Effectively
Developing a Recruitment Strategy:
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Interactive Exercise
The following exercise is design to help you begin the process of developing a teen recruitment strategy.
Serving Teens Effectively
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Retaining Teens
Needs more than one Approach Require a Multi-Faceted Approach Stemming from Programs that meet Teens
Needs and Interest Staff with the right skills and qualities Time spent at the Club/teen center is FUN
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Lesson Title
Lesson 1 - Attracting and Retaining Teens
Lesson 2 - Needs and Interests of Teens
Serving Teens Effectively
The Following Lesson will be covered:
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Outreach
Identify how to determine the needs and interests of teens
Serving Teens Effectively
By the completion of this lesson you should be able to:
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Outreach
Demographics – national and local
Needs and Interest Survey
Focus Groups
Serving Teens Effectively
Needs and Interests Assessments:
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Outreach
National Data – reveals the issues facing teens on a national scale it can help identify problems the Club should be addressing
Local Data – is useful for designing program, areas of emphasis for teen center program design and for making the case when appeals for local funding and support are made
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Interactive Exercise
The following exercise is design to help you when addressing the needs and interests of the teens you are serving.
Serving Teens Effectively
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Outreach Serving Teens Effectively
Steps for conducting Surveys:
Designing –define the reason for doing the survey
Conducting-pre-testing before sending out to intended audience
Reporting – recording and compiling to analyze the data
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Outreach Serving Teens Effectively
Benefits of Surveys: Responses are anonymous Structured answer choices allow you to categorize points of view
You can carefully control the surveyed population to provide a cross section or specialized group for study.
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Outreach Serving Teens Effectively
Focus Groups: Each group should consist of eight to 12 participants
Each session usually lasts one hour to 90 minutes.
The discussion focuses on a restricted number of topics.
The moderator has an agenda that outlines the major topics to be covered.
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Outreach Serving Teens Effectively
Disadvantage of Focus Groups:
The results are qualitative, not quantitative.
Getting teen participants together at one time can be difficult
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Outreach Serving Teens Effectively
Advantage of Focus Groups: They provide easy, fairly reliable access to ideas and attitudes of teens. The group make-up can be carefully controlled. Video- or audio-taped sessions can be reviewed They provide input that can be turned into questionnaires for a quantitative study.
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Interactive Exercise
The following exercise is design to help you begin to gain a clear road map to meeting the overall program need of the Club/teen center through surveys.
Serving Teens Effectively
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TOPIC 5: REVIEW AND CLOSING
Serving Teens Effectively
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Workshop OutcomesBy the completing this topic you should be able to : Gain knowledge of staffing related to serving
teens effectively Apply new knowledge, skills, tools and strategies
of the teen culture to serving teens Operate a high impact teen program utilizing
knowledge of adolescent development and their culture
Examine your Club/teen center environment to ensure the successful recruitment and retention of teens in its program
Serving Teens Effectively
Copyright © 2007 Boys & Girls Clubs of America. All rights reserved
Workshop Summary Serving Teens Effectively
Staffing
Programming
Facility Management
Outreach and Recruitment
The Following are the topics covered in this Workshop:
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Congratulations, you have completed:
Serving Teens Effectively Workshop