Post on 10-Feb-2016
description
SERVICES OVERVIEWPresented By
Matt Allaway – Head Of Partnership Sales (CCE)
Presentation Agenda• CCE Partner Overview
• Our Services
• Service Overview
• Reseller Benefits
• Summary
Quick facts:
CCE / Partner Overview
What we do: Our primary services provide all elements of traditional break fix maintenance support across the UK and Europe ensuring optimum performance from managed services, to a fully outsourced IT solution. Scalable services include hardware support, managed print services to service desk solutions. We believe that after 34 years of delivering services we have developed a model that works for businesses, in an age where effective
support makes all the difference to the smooth running and profitability of any organisation.
Over 34 years IT Support Experience
Over 95% retention over past 4 years
Full multi vendor support – Server / Desktops / Printers / Comms
UK Based 24/7 Call Centre
Full UK Mainland Coverage / Global Delivery
Dedicated Account Team – Internal / External Support
Committed to long term relationships
Fully Qualified Technicians
Industry Recognition
ISO 9001 Quality Management SystemISO 14001 Environmental Management System
ISO 27001 Information Security Management System
Services include…
Hardware Maintenance SupportFlexible approach to protect your investment for out of warranty hardware
Asset ManagementAsset schedules for all hardware and software
Managed PrintFlexible approach (Fleet Take Over) / Replace
Private CloudManaged end-to-end voice and data for your private cloud business solution
Managed ServicesConsultancy, asset & lifecycle management
Outsourcing & Co-sourcingAn unparalleled audit of your IT function
Services Overview
What can we offer you ……..True Multi Vendor 3rd Party Hardware Break Fix
Flexible Terms / Contract OfferingsPro Rata Additions and deletionsCompete against Manufacturers Warranty option’sFixed SLA’s as standard
Enhanced SLA’s without the premiumCompetitive Rates against post warranty
Lead times hugely reduced Quick turnaround of quotesContract take on 10 days
Non Corporate ApproachRespond and support to reseller needs
Reseller Benefits
• Single Point Of Contact
• Single Credit Line
• Reseller Support to Promote / Develop Services Offering
• Multi Vendor Approach from single supplier • Attach services to product sales for increased margin
• Ties client’s in
• No outlay / Administration costs, Just time
How does it look ?
Asset Management
Hardware Break Fix
Deployment
Disposal
INGRAM MICRO
Reseller
Professional Services
Product Supply Pre Sales
Summary
• Ingram seen as an extension to your sales team• Using best of breed service partners• Single point of contact for all product / services• SKU based pricing for regular service options• Multi Vendor Support • Upsell at source • Support in developing your services offering • Be seen as a key account • Increase Revenue / Margins
Thank You For Listening