Service Innovation

Post on 14-Jan-2015

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Presentation on service innovation

Transcript of Service Innovation

Introduction

Ron Immink• Founder Smallbusinesscan.com • CEO Bookbuzz (learning programmes for top executives)– Dutch– Entrepreneur since 1988– Best selling author– Business development director Oak Tree Press– Manager Invent-DCU– OECD/European Bank (EBRD)/Skysong-Arizona State

University/board of advisors start-ups

© 2008Copyright Ron Immink

www.smallbusinesscan.com

Introduction

Smallbusinesscan• Purpose• Collective wisdom/intelligence• Wikipedia• Meshed publishing/content• Open source• Community• Social learning• Crowd sourcing• Technology• Collaboration

Long view

Change!

Technology

• Nanno• Moore’s law• Immortality• Energy• AI• Ambient technology (magic)• Etc. (science=fiction)

Service innovation

• Commoditisation• “Free”• “Everything is service”• Gaming• Apple/iTunes– App or website?– Ipad as route to market

• Open vs closed

Service innovation

• Google• Amazon• Ryanair• Best Buy• Irish companies?

Keeping up

• TED• Springwise• Tech crunch• Stanford• LinkedIn• McKinsey• Strategy+Business• Smartbrief• Books

25 years

What have I learned?• Ideas generation• Trend watching• Team• Sales, sales, sales (the new fundraising)• Passion• Technology• Story telling• Strategy

STRATEGIC BOX

• Values• Passion• Vision• Mission• Positioning• Resourcing

TACTICS

Positioning

Mission

Passion

Resources

Vision

Values

DIRECTION

TARGETS

www.bookbuzz.biz