Healthcare Transformation Learning Session

Lead Support Major Support Additional Support

100% of our Board of Directors

& Staff

Individual & Corporate Donations

www.hcgc.org

September 24th Webinar, 1:00 - 2:00 PM Learning Topic: Better Health Care: Changes to Learn About Now: A new consumer/patient resource published by Consumer Reports to help people understand the changes taking place NOW to make health care better. Featured speakers:

Steven Findlay, Contributing Editor, Consumer Reports Chuck Bell, Director, Special Projects, Consumer Reports

Regional update:

Krista Stock, Director, Healthcare Collaborative of Greater Columbus

Consumer Reports – Getting

Healthcare Right Project

Steven Findlay, MPH

Contributing Editor

Project’s Purpose

• Funded by Atlantic Philanthropies

• Explain changes in care delivery to consumers

• Help people navigate fast-changing system

• Just-the-facts education on ACA implementation and

impact

• Research, CR articles, briefs, events, outreach

• Upcoming: Articles in CR – Wasted health care $$,

End-of-life care; brief on “Big Data” and what it

means for consumers; research and report on

consumers and costs

Project Publications

• A Doctor’s Office That’s All About You

(Medical Homes)

• Dr Who? The Nurse Practitioner Will See

You Now

• The Doctor Will E-Mail You Now

• How to Live Well Into Your 80s and Beyond

• Healthy Gadgets

• Glossary of Health Care Terms

www.ConsumerHealthChoices.org/GettingHealthcareRight

Other Consumer Reports

Initiatives

• Began to expand healthcare coverage, content,

advocacy and ratings in 2004-05; big commitment!

• Provider ratings – insurers, hospitals, doctors in four

states including heart surgeons

• Care/treatments – prescription drugs, preventive

care, and Choosing Wisely campaign

• More than a dozen organizations as partners

• www.consumerhealthchoices.org

• Our advocacy wing: www.ConsumersUnion.org

• Our main content site: www.consumerreports.org

The 16-Page Guide

• Broad overview

• Written for consumer – minimal jargon

• Focus on 3 areas of positive change

with most direct consumer impact:

- payment changes

- info/data on quality and

performance

- HIT/EHRs, digital health

• Practical advice, resources, links,

glossary (more on web)

Our Hope for Guide Use

• As a supplement to other materials distributed to

consumers

• PDF and written

• As tool to explain changing system and ACA

initiatives other than insurance

• To expand awareness of websites with info and tools

to help consumers choose providers and treatments

• To expand awareness of resources at

ConsumerHealthChoices.org and Consumer

Reports.org

Major Trends

• Emerging from intense political acrimony over ACA

• Coverage – acceptance growing

• Broad agreement on wasteful spending,

unnecessary care, inefficient system

• New models of care taking hold - if not exactly

catching fire

• Shift of costs to consumers – deductibles, out-of-

pocket, % premium

• Consumers accessing info online – engagement!

Consumer Engagement –

of One Kind

• U.S. News got a million hits in one day after August

release of “best hospital” ratings

• Two recent surveys probe use of physician ratings

• Findings: 65% aware of online reviews and rankings;

40% have “seen” or “used” them; 5% have rated a

doc.

• Healthgrades – largest provider ratings site: close to

1 million/day access it; 4 million posted reviews;

95,000 added each month over last 12 months

“Engagement” Shifts

• Passive patient ——————› Active patient

• Price/cost naïve ——————› Price savvy and sensitive

• Patient as patient —————› Patient as partner

• Hard-to-understand

info/data on quality&price —› 5 star ratings, composite scores

• Doc group level reporting ——› Individual doc reporting

• Process measures —————› Outcome and functional status

measures, and condition/

procedure specific

• “Raw” patient reviews ————› Validated reviews, CAHPS

Shifts Needed….continued

• Separate info/data on

cost and quality ——————› Integrated cost + quality

• Registries for QI ——————› Registry data for choice

and payment initiatives

• “Some” access to EHRs ———› Universal access

and notes

• Doc data entry ———————› Automated data entry

and patient-entered data

with outcomes!

• Large employer cost

+ quality data (e.g. Castlight) —› More $$$ for initiatives

that reach all consumers

1. Check medical bills and EOB forms

2. Compare prices for medical services

3. Bargain with hospitals and doctors for

reduced fees

4. Get a surgical safety checklist and a

hospital safety checklist

5. Compare treatment options with your

doctor or other clinicians.

6. Check out doctor and hospital ratings

and report cards online.

7. Track your medical history in a notebook,

computer document, or file. Or create a

PHR.

8. Create an advance directive

The Future

Thank You!

• We’d be glad to help in any way

• Chuck Bell – Director, Special Projects,

Consumer Reports

• cbell@consumer.org

• Steve Findlay – if any questions

• stevenfindlay2@gmail.org

Collaborative Transformational Activities (we are coordinating in the region)

www.hcgc.org

…exploring and catalyzing best practices to strengthen engagement between consumers, providers, and purchasers

SHARED RESPONSIBILITY HEALTHCARE DELIVERY

COLLABORATIVE LEARNING HEALTHCARE TRANSPARENCY

emerging active

Choosing Wisely®

Patient Engagement Education & Training

Open Notes®

emerging active

emerging active

emerging active

Patient-Centered Medical Home (PCMH)

Medical Neighborhood Pilot

Physical-Behavioral Integration Pilot

Primary Care Quality Reporting Pilot

Public-Private Board of Directors

Healthcare Improvement Collaboratives

Transformation Learning Sessions

Speaking Engagements

Learning Groups

Doctor Project (public reporting)

Patient Engagement Education & Training

www.hcgc.org

…helping people learn how to use the right questions to receive high-quality healthcare at a lower cost

Participating Partners

Bailey Cavalieri Charitable Pharmacy of Central Ohio Columbus Medical Association Medical Mutual of Ohio State Employee Retirement Systems The Medical Group of Ohio

Participating organizations:

• Invite employees, retirees,

patients, covered lives to

participate in 90 minute

session(s)

• Provide training space to host

at preferred location

• Provide us with feedback

Please contact Krista Stock if interested in hosting a session

krista@hcgc.org

Healthcare Transformation Learning Session

www.hcgc.org

Send your questions

or reflections

via webinar option

THANK YOU!

www.hcgc.org

Lead Support Major Support Additional Support

100% of our Board of Directors

& Staff

Individual & Corporate Donations

• Thank you for joining us today!

• Thanks to our speakers!

• Thanks to our funding partners!

• Please respond to the evaluation question via poll

Please save the dates for these scheduled learning sessions

• Webinar: 10/22, 1-2PM

Expanding role of pharmacists in value-based healthcare

• In-person: 12/5, 8:00-11:30AM

Learning from regional partners