SELF-SERVICE TRANSFER ARTICULATION – FROM CHANGE REQUEST TO PRODUCTION!

John Young & David Kuder

September 17, 2014

THE GEORGIABEST TEAM

TOPICS FOR DISCUSSION

GeorgiaBEST Change Request process Submitting a Change Request – Campus

Perspective Collaborative efforts on Remediation/Regression Release schedule

GEORGIABEST CHANGE REQUEST PROCESS

HTTP://WWW.USG.EDU/GEORGIA_BEST/CHANGE_REQUESTS/CHANGE_REQUEST_SUBMIT

GEORGIABEST CHANGE REQUEST PROCESS

GEORGIABEST CHANGE REQUEST PROCESS

GEORGIABEST CHANGE REQUEST PROCESS

SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE

Problems with Current Solution Useless for international students Limited Options for Filtering/Refining Results Accuracy of data retrieved

SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE

Goals for a Solution Improving the End User experience Putting control in the Functional User’s hands Giving potential and current students the most

accurate information

SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE

Putting Ideas to Work Collaborated with Central IT

Together refined project specs Evolution of flow

Developed new ideas for improvement along the way Dynamic filter parameters Customizable input error checking

SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE

Sharing a Good Thing Once sure we had a good product, reached out to

tickle ITS’ ear Presented demo for ITS’ initial feedback Further tweaking and collaboration with ITS

BETA TESTING: ROUND 1

Fresh look Involved new testers with no previous experience with

Change Request

Step-by-step walk-through test plan Documentation recommendations

Identified steps that needed further clarification, as well as suggestions for additional testing steps

BETA TESTING: ROUND 1 CONT.…

Clarification Bug Repellent

Table formatting for groups WebTailor issues

BETA TESTING: ROUND 2

Worked through updated test plan Made a few more suggestions. Looks great!

DEMO

DEMO

DEMO

DEMO

DEMO

DEMO – NON-US

DEMO

DEMO

DEMO

DEMO

DEMO - CUSTOMIZATION

DEMO

DEMO

DEMO

DEMO

DEMO

DEMO

SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE

And Life is Better Now Because… Less confusing parameters More functional, granular control

GTVSDAX controls for Information Text and Parameters More fluid user experience

Unhindered back/forth navigation Remembers parameter selection on error/back Breadcrumb buttons help user track and jump to different steps in the

flow More accurate, understandable results

COLLABORATION

GaTech gave ITS a demo of the module and shared code. GaTech did not have documentation of the functionality.

However, an explanation of how the functionality works was given via email.

Beta Testing…. Fresh set of eyes Step-by-step documentation Documentation recommendations Clarification (perceived level bug) Bug Repellent (table formatting)

COLLABORATION

Conference Call after Beta Testing ITS remediated:

1. Correction to formatting for multiple transfer courses. 2. State Code Validation not working. Mutual decision was made to add

STVSTAT to the SOAWDSP validation form. 3. Group code issue.

GaTech remediated (and shared new version of their code):

1. Vulnerability defect. 2. Changed the term code processing display.

2nd Round of Beta Testing resulted in success!!!!

RELEASE SCHEDULE

CR Submitted CR Approved CR Scheduled for Production

Release

RELEASE SCHEDULE

Functional Specification Gather Requirements Obtain Code from Institution Develop Design Collaborate with Institution

RELEASE SCHEDULE

Apply to Internal

Databases

Testing/Documentation

Development

RELEASE SCHEDULE

Beta Webinar Beta Recruit Announcement Beta Testing

RELEASE SCHEDULE

Apply to Internal

Databases

Regression/QA Testing

Beta Remediation

Institution

ITS

Collaboration

RELEASE SCHEDULE

Production Release !!!

URL TO SUBMIT A CHANGE REQUEST

http://www.usg.edu/georgia_best/change_requests/change_request_submit

ON-DEMAND SUBSCRIPTION LIBRARY

All USG institutions have access to Ellucian’s On-Demand Subscription Library. Access training on your own schedule Contact the ITS helpdesk (helpdesk@usg.edu) for

access information

GEORGIABEST TRAINING RESOURCES

General Training/Events Page: http://www.usg.edu/georgia_best/training

Need one-on-one training/support? Sign up for a UPICKIT session! http://www.usg.edu/georgia_best/training/upickit

GEORGIABEST TRAINING RESOURCES

GeorgiaBEST presentations for Georgia Summit available on our website here: http://www.usg.edu/georgia_best/training/conferences

WHERE CAN I FIND HELP?

http://www.edu1world.org/Commons http://www.edu1world.org/USG

Community Sources

Authoritative Sources

http://www.usg.edu/georgia_best https://connect.ellucian.com

ADDITIONAL ITS RESOURCES & SUPPORT

For an URGENT BUSINESS IMPACT issue, contact the ITS Helpdesk immediately at 706-583-2001 or 1-888-875-3697 (toll free within Georgia).

For a NON-URGENT issue, contact the ITS Helpdesk via (1) the Self-Service Support website at http://www.usg.edu/customer_services (User ID and password required.

Contact ITS Helpdesk to obtain login credentials.) or (2) Email helpdesk@usg.edu. For ITS product and service status updates, go to: http://status.usg.edu/.

Additional information is available at the ITS Service Level Guidelines and Maintenance Schedule: http://www.usg.edu/customer_services/service_level_guidelines/.

QUESTIONS?