Self Self ManagementManagement

WELCOME TO

1. 1. SELF SELF MANAGEMENTMANAGEMENT – TIME MANAGEMENT & – TIME MANAGEMENT & PRODUCTIVITYPRODUCTIVITY

1 . 1 1 . 1 Setting GoalsSetting Goals

2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY

2 . 12 . 1 What is Productivity ?What is Productivity ?

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2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY PRODUCTIVITY

2 . 22 . 2 What makes a Person Productive ?What makes a Person Productive ?

2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY

2 . 32 . 3 Let me list all the things I am required to doLet me list all the things I am required to do as part of my jobas part of my job

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2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY

2 . 32 . 3 Let me list all the things I am required to doLet me list all the things I am required to do as part of my jobas part of my job

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POSITIVEACTIVE

REACTIVE

IMPORTANT URGENT

2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY

2 . 42 . 4 Let me segment these activities Let me segment these activities

1. Pseudo-Activities

3. Procrastination (Postponing)

5. More Activity Than Productivity

6. Fire-brigade Activity (Fire-Fighting)

7. Over-Tenacity

8. “Welcoming” (Accepting Interruptions)

2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY

2 . 52 . 5 What steals our timeWhat steals our time

9. Escapism10. Over Perfectionism11. “Jumping” From Task to Task - “Last In-first Out”12. Dealing With “Urgent” Rather Than “Important Task13. Having a Finger in Every Pie14. Lack of Realism

2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY

2 . 52 . 5 What steals our timeWhat steals our time

2 . 02 . 0 SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY

2 . 62 . 6 Tools to manage time and workTools to manage time and work

1. Deciding to do a thing at a time and doing it is Time Management

2. Say ‘NO’ at least sometimes

Say it gracefully

3. Plan your day and review at the end of the day. Set priorities

Prepare a checklist afresh everyday It feels nice when you tick what you finish One feels slightly guilty if he has not done it

4. Have a Diary

Maintain a Diary Maintain it religiously

5. Do what you don’t like first

6. Get yourself organized

Clear Desk Necessary papers only One thing at a time, practice focused thinking Use folders - not loose sheets on table - your eye can’t wander

2 . 02 . 0 SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY

2 . 62 . 6 Tools to manage time and workTools to manage time and work

7. Don’t Procrastinate

Demand discipline from yourself Delegate with a system for checking Before delegating tell people how to do it

8. Plan backwards from the deadlines

9. Impulse Activity

Before you do, ask yourself “is it necessary to do it Right Now”

10. If you want to discuss with somebody in your office, go to his table

11. Get ‘Block’ or ‘Uninterrupted’ Time

12. Focus on Results and Efforts not Meaningless Activities

2 . 02 . 0 SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY

2 . 62 . 6 Tools to manage time and workTools to manage time and work

2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2 . 7 The Winner thinks like a “Pro”2 . 7 The Winner thinks like a “Pro”

High energy levels

Always has an end in mind

Conscious of own time and others time

Continuous learning

Achievement Oriented

Empathy

Planning and Implementing

Communication is notwhat you say,

but,what you achieve !

Communication is notwhat you say,

but,what you achieve !

3 . 13 . 1 What Is Communication ?What Is Communication ?

3 . 03 . 0 SELF MANAGEMENT - SELF MANAGEMENT - COMMUNICATIONCOMMUNICATION

KEY MESSAGEKEY MESSAGE

1. Forming The Message

2. Sending The Message

3. Receiving The Message

4. Interpreting The Message

5. Storing The Message

“There is one golden rule

to bear in mind always that

we should put ourselves in

the position of our reader,

and to imagine his feelings

and gauge his reactions as he receives ours.”

Sir Ernest Gowers.

3 . 23 . 2 The Stages In CommunicationThe Stages In Communication

3 . 03 . 0 SELF MANAGEMENT - COMMUNICATION SELF MANAGEMENT - COMMUNICATION

Low High

High

3 . 3 3 . 3 The Maturity ModelThe Maturity Model

3 . 03 . 0 SELF MANAGEMENT - COMMUNICATION SELF MANAGEMENT - COMMUNICATION

PASSIVE

AGGRESSIVE

ASSERTIVE

3 . 43 . 4 The Kinds Of Behaviour We ExhibitThe Kinds Of Behaviour We Exhibit

3 . 03 . 0 SELF MANAGEMENT - COMMUNICATION SELF MANAGEMENT - COMMUNICATION

3 . 53 . 5 What Is Assertive CommunicationWhat Is Assertive Communication

3 . 03 . 0 SELF MANAGEMENT - COMMUNICATION SELF MANAGEMENT - COMMUNICATION

3 . 0SELF MANAGEMENT – COMMUNICATION3 . 0SELF MANAGEMENT – COMMUNICATION

3 . 63 . 6 Significance of Body Language Significance of Body Language

Verbal -

Vocal -

Non-Verbal - Meharbian

4 . 04 . 0 SELF MANAGEMENT – CUSTOMER SERVICESELF MANAGEMENT – CUSTOMER SERVICE

4 . 14 . 1 What is customer service What is customer service

Nothing is a Commodity,

Everything is a Brand !

Why is Service a Brand Differentiator ?

Nothing is a Commodity,

Everything is a Brand !

Why is Service a Brand Differentiator ?

within departments and management

that create the levels of internal and

external communication and support

which lead to excellence in all

customer contact

and bring about a distinctive competitive advantage

and

The

4 . 04 . 0 SELF MANAGEMENT – CUSTOMER SERVICE SELF MANAGEMENT – CUSTOMER SERVICE

4 . 24 . 2 The components of customer serviceThe components of customer service

ONE FAILURE

equals ONE FAILURE

equals

SERVICESERVICE

FACTSFACTS BEHAVIOURBEHAVIOUR

TEN BONUSES LOSTTEN BONUSES LOST

4 . 04 . 0 SELF MANAGEMENT – CUSTOMER SERVICESELF MANAGEMENT – CUSTOMER SERVICE

4 . 34 . 3 The Moments of TruthThe Moments of Truth

When Moments of Truth gounmanaged the service level

regresses to mediocrity

Great Response is the first steptowards _________ being proactive __________ !

A Moment of Truth is an episodein which the customer comes into

contact with any aspect of the company, however remote

and thereby has an opportunity to

form an impressionJan Carlzon

Quality of Response

Timeliness of Response

The Attitude Behind the Response

The Empathy Behind the Response

Quality of Response

Timeliness of Response

The Attitude Behind the Response

The Empathy Behind the Response

5 . 15 . 1 What is Leadership?What is Leadership?

5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP

5 . 25 . 2 Why Leadership?Why Leadership?

5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP

Manager Leader

success based innovation and adaptation goals vision and values

defines vision and purpose statements

lives vision and purpose

top – down strategy leadership at all levels; everyone strategic

short – term results emphasized

long term results, big picture emphasized

success based on predictability

5 . 3 5 . 3 Manager Vs Leader Manager Vs Leader

linear, rational analytical

systems, aligning the whole, intuitive

5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP

Manager Leader

controls inspires, creates new ways, coaches, mentors

one best style (plan, organize, delegate, control)

multiple, situational leadership roles and styles

management knows best

all together know best

success as personal success

success as the success of others best for organization

(focused on bottom line)

best for organization in society.

5 . 3 5 . 3 Manager Vs Leader Manager Vs Leader

5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP

Competence

Inspire Courage Integrity Vision Values Contextual intelligence Forward Looking

5 . 4 5 . 4 What makes an effective leader? What makes an effective leader?

5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP

3. Share ideas and facilitate in making decisions…

2. Explain your decisions and provide opportunity for clarification…

4. Turn over responsibility for decisions and implementation…

1. Provide specific instructions and closely supervise performance…

TASK BEHAVIOR (GUIDANCE)

(LOW)

(HIG

H)

(HIGH)

(SU

PP

OR

T)

RELA

TIO

NS

HIP

B

EH

AV

IOR

5 . 5 5 . 5 Effective Effective Leadership –Leadership – Situational Situational LeadershipLeadership

(Telling)

(Selling)(Participating)

(Delegating)

5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP

Thank youfor the opportunity!

Best Wishes for Implementation &

Even Greater Success !!!