Secu

rity A

dmini

strati

on

Spring 2009 – MTSUCarter F. Smith

cfsmith@mtsu.edu

615-494-7751

Security Supervision and Management: The Theory and Practice of Asset Protection –

3d EditionISBN 978-0-7506-8436-1

Course Objectives

Understanding:• Security and Asset Protection Principles • Human Resource Management • Supervision• Training and Development• Management and Leadership • Risk Management and Emergency Management• Physical Security and Technology• Investigation• Customer, Client and Community Relations• Legal Aspects

Method

How do adults learn?

Principles of Andragogy

from Alexander Kapp to Malcolm Knowles

Where should we be?

disjuncture• The optimal “zone”— when time seems to

STOP • When our repertoire is no longer able to

cope with our situation . . • Tension with our environment• Establishes a foundation for real learning.

Unfortunately . . .

• Most of our learning, especially in higher education, comes from a secondary experience (Jarvis, 2006).– Reading– Interviewing– Sharing memories

So the fix is . . .

• Get involved in the learning process• Work in groups to share experiences• Engage in meaningful conversations• Do stuff that means something• Get close to the primary experience

Group work

• 20 in class = 5 groups of 4• Each group chooses 2 topics• Each group hosts the discussion for the week– Prepare for and guide discussion– Identify external resources (sites/speakers etc.)– Prepare 5-10 review questions/answers

• Group outline to me 2 days before (dropbox)

Form groups

• 1• 2• 3• 4• 5

Choose topics (Team 1 and 2)

• Unit I Security and Asset Protection Principles– Unit I-1 Evolving a Discipline of Security - 3– Unit I-2 The Future of Security– Unit I-2 Appendix: The Future of Security Training– Unit I-3 Key Terms and Concepts– Unit I-4 Explaining Crime: Contemporary

Criminological Theory - 35

Choose topics (Team 3)

• Unit II Human Resource Management– Unit II-1 Recruitment and Retention of Security

Personnel: Understanding and Meeting the Challenge– Unit II-2 Security Personnel Selection - 63– Unit II-3 Supervisory Characteristics and Expectations– Unit II-4 Evaluation of Uniformed Protection Officers– Unit II-5 Employee Motivation Theory and

Application - 79– Unit II-6 Employee Discipline: Policy and Practice– Unit II-7 Human Reliability

Choose topics (Team 4)

• Unit III Supervision– Unit III-1 Personnel Deployment– Unit III-2 Dealing with Difficult Employees– Unit III-3 The Supervisor's Role in Handling

Complaints and Grievances– Unit III-4 Unethical Acts by Security Officers– Unit III-5 Interpersonal Communications - 123

Choose topics (Team 5)

• Unit IV Training and Development– Unit IV-1 Training: Strategies, Tactics, and

Challenges for Protection Managers– Unit IV-2 Orientation for Security Officers– Unit IV-3 Staff Training and Development– Unit IV-4 Curriculum design - 165– Unit IV-5 Professional Certifications: Milestones of

Professionalism

Choose topics (Team 1)

• Unit V Management and Leadership– Unit V-1 Evolution of Management– Unit V-2 Time and Stress Management - 191– Unit V-3 Project Management: An Overview– Unit V-4 Company Policy and Procedures: The

Security Supervisor's Primer– Unit V-5 Total Quality Management - 211– Unit V-6 Leadership for Protection Professionals

Choose topics (Team 2)

• Unit VI Risk Management and Emergency Management– Unit VI-1 Risk Management - 243– Unit VI-2 Why Accidents Happen: The Theories of Causation– Unit VI-3 The Supervisor's Role in Safety– Unit VI-4 Workplace Violence– Unit VI-5 Critical Incident Management in the Post-9/11 Era– Unit VI-6 Supervising During Emergencies 289– Unit VI-7 Supervising During Special Events– Unit VI-8 Security and Medical Response– Unit VI-9 Outsourcing in Security– Unit VI-10 Internal Loss

Choose topics (Team 3)

• Unit VII Physical Security and Technology– Unit VII-1 Security Systems Design and Evaluation– Unit VII-2 Statistical Analysis - 351– Unit VII-3 Security Technologies– Unit VII-4 High-Technology Theft– Unit VII-5 Designing Operations Control Centers

Choose topics (Team 4)

• Unit VIII Investigation– Unit VIII-1 Managing Investigations - 387– Unit VIII-2 Developing Report Writing Ability in

Subordinates– Unit VIII-3 Testifying in Court - 403

Choose topics (Team 5)

• Unit IX Customer, Client and Community Relations– Unit IX-1 Customer Service and the Protection Officer:

Guidelines to Achieving Excellence– Unit IX-2 The Supervisor's Role in Improving Customer Service– Unit IX-3 Tenant Relations– Unit IX-4 Uniforms and Image Projection for Protection Forces

- 439– Unit IX-5 The Relationship Between Marketing and the Security

Function– Unit IX-6 Crime Prevention and Community Relations Strategies– Unit IX-7 Public-Private Sector Liaison Programs

Choose topics?

• Unit X Legal Aspects– Unit X-1 Legal Aspects of Security - 475– Unit X-2 Managing/Supervising to Reduce Liability– Unit X-3 Sexual Harassment

Share contact information

• Name/email/phone (?)

– Carter F. Smith– cfsmith@mtsu.edu – 615-494-7751

Plan

• Ensure all have topics and plan to read• Assign responsibilities – write down• Include responsibilities in submitted outline• Backup plans in place?• Talk about potential challenges

That’s all . . .

Secu

rity A

dmini

strati

on

Spring 2009 – MTSUCarter F. Smith

cfsmith@mtsu.edu

615-494-7751