Saying sorry an art in itself

Post on 20-Jun-2015

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Transcript of Saying sorry an art in itself

Saying sorry - an art in itself

Saying sorry by Stephan Hughes

What would you say...

Saying sorry by Stephan Hughes

If a person's loved one or pet has died?

What would you say...

when someone shares a piece of bad news like a child's illness or job loss?

Saying sorry by Stephan Hughes

What would you say...

Saying sorry by Stephan Hughes

if you had done something by accident?

What would you say...

Saying sorry by Stephan Hughes

if you have made an error?

What would you say...

Saying sorry by Stephan Hughes

if you needed to get by or your body released gas?

What would you say...

Saying sorry by Stephan Hughes

if you needed to interrupt or say the same as "excuse me"?

What would you say...

Saying sorry by Stephan Hughes

if your mistake had happened a while ago?

Body language is crucial

What are some common gestures people make when they apologize?

Saying sorry by Stephan Hughes

Saying sorry by Stephan Hughes

What other gestures are there?

Which do you normally use?

Hand over mouthEye contact

Hand on your heart Wide-eyed look