Copyright © 2010 SAS Institute Inc. All rights reserved.

SAS- Creating A Winning Culture

Sudipta K SenCEO & Managing Director-SAS India, Regional Director – South East Asia

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Copyright © 2010, SAS Institute Inc. All rights reserved.

Lessons from the evolution……

� Dinosaur

extinct even though the largest living organism in the universe

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Lessons from the evolution……

� Amoeba

surviving even though one of the smallest living organism in the universe

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The Business Environment

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SAS Profit Chain

Satisfied

EmployeeValue Profits

Satisfied

Client

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Credibility

Respect

FairnessPride

Camaraderie

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Secret of success….

Value Culture

ManagementWork

Environment

Trusted Employee

Relationship

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Company Values

� Approachable

� Customer-driven

� Swift and agile

� Innovative

� Trustworthy

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The SAS Culture

� SAS’ award-winning culture is a result of a deliberate, dynamic attraction/retention strategy.

This strategy is founded on...

� Trust

� Flexibility

� Values

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SAS Work Culture....

A great workplace which you can trust and

respect the people you work for, have pride

and confidence in what you do, and enjoy the people you are working with.

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Management Philosophy

� Mutual respect

� Empowerment

� Open & transparent communication

� Accessibility to the leadership

� Results driven

� Valuing life outside of SAS

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Work environment

� Compelling work

� Learning organization

� Encouraging Creativity/ innovation

� Empowerment with responsibility & authority

� World class benefits & work environment

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Work Environment…..Just like a family

• Caring, nurturing environment.

• Long-term commitment.

• Tremendous respect.

• We’re all in it together.

• Embrace Diversity.

• Partnership

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Attrition rate…

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Company Highlights

� Leader in business analytics software and services

� 24% of revenue devoted to R&D

� Over 12,000 employees worldwide

� 400+ offices worldwide, 56 countries

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35 years

Reven

ue

$2 .43Billion

Profitable Every Year

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Customer Satisfaction & Loyalty

Core Customer Satisfaction and Loyalty Metrics 2004n=3190

2005n=3209

2006n=2666

2007n=3185

2008n=3248

2009n=4030

Product Satisfaction

Satisfaction with SAS software

92% 90% 90% 91% 90% 90%

Relationship Satisfaction

Satisfaction with the SAS relationship

73% 74% 76% 81% 82% 81%

LoyaltyLikely to recommend SAS for renewal

n/a 93% 93% 92% 92% 92%

Likely to recommend SAS to colleagues

88% 89% 90% 91% 90% 89%

Likely to be a customer in 5 years

88% 89% 91% 91% 90% 90%

Difficult to replace SAS 67% 70% 71% 72% 71% 71%

UsageLikely to increase SAS usage

34% 37% 38% 33% 25% 27%

Likely to decrease SAS usage

7% 6% 5% 7% 6% 7%

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SAS 50 Best

Credibility 88 82

Respect 87 81

Fairness 85 77

Pride 88 85

Camaraderie 90 83

This is a GPTW

88 81

Great Place to Work® Trust Index© Survey Results

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92% of employees world wide…

� Believe they make a difference at SAS.

� Want to work at SAS for a long time.

� Recommend SAS as a great place to work.

� Feel proud to be part of SAS.

� Believe that SAS makes a positive difference in the world.

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2011 Global Workplace Awards

Asia Pacific

� SAS China

� SAS India

EMEA

� SAS Germany

� SAS Sweden

� SAS Belgium

� SAS Norway (No. 1)

� SAS Portugal

� SAS Italy

� SAS UK

� SAS Netherlands

� SAS France

Americas

� SAS USA (No. 1)

� SAS Canada

� SAS Mexico

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“If you treat employees as if they make a

difference, they will make a difference.” - Jim Goodnight, Founder CEO of SAS

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Q&A

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Thank you