Post on 13-Jan-2017
Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Construyendo un camino juntos
2009 • 2010 • 2011 2012 • 2013 • 2014 2014 • 2015 • 2016
September 2016
2011 • 2012 • 2013 2014 • 2015 • 2016
The world’s most innovative companies
impacto en PIB para 2020 $389B
$2.14B ingresos en FY17Q3
24K empleados “Innovator of the Decade”
IDC White Paper, sponsored by Salesforce, "The Salesforce Economy," August 2016
2M Empleos creados en 2020
Modelo 1-1-1 Una nueva forma de conectar la empresa con la sociedad
1000+ Compañías ya aplican el 1% | pledge1percent.org
1% Acciones
En Becas $128M+
1% Producto
ONGs & Escuelas 29K+
1% Tiempo
1.6M+ Horas de voluntariado
IoT
Hacia un mundo cada vez más inteligente Todo y todos estamos conectados
Mainframe/ Terminal
Cliente/ Servidor
Cloud Social
Móvil
Social
Cloud
AI
100K 10M Móviles 6B
Dispositivos 75B
Bienvenidos a la Era del Cliente Una nueva manera de relacionarse con ellos
Servicio Asistido
Analítica de cliente
Comunidades Inteligentes
Marketing Predictivo
Apps Inteligentes
Una visión integral del cliente
Ventas Guiadas
Productos Conectados
Comercio Electrónico
La brecha entre el cliente y la empresa
Tu empresa
1 De los datos de clientes son
analizados
< %
Tus Clientes
AI
IoT
Mobile
Social Cloud
77 De los clientes no se sienten
comprometidos con la marca
%
Una plataforma única para conectar con todos tus clientes Una nueva manera de relacionarte con ellos
Five Transformations of Enterprise Software
Omnicanalidad
Incremento de la satisfacción del cliente
+45%
Colaboración
Productividad colaborativa
+38%
Movilidad
Incremento de la productividad
+35%
Analítica
Incremento de la productividad de ventas
+35%
Los 4 claves del éxito para una organización comercial Una nueva manera de afrontar el cambio
Colaboración
Todos vendemos o ayudamos a vender
Un equipo de ventas extendido a toda la organización
Repositorio integral, omnicanal de las actividades comerciales
La venta es un deporte de equipo
Aumento productividad colaborativa
+38%
La oficina no es el mejor sitio para tomar decisiones Movilidad
Un sistema para vender, no una herramienta para reportar
Facilidad de uso, diseño mobile first
Información accionable desde cualquier dispositivo
Incremento de la productividad
+35%
Source: Salesforce Customer Relationship Survey conducted 2014-2016 among 10,500+ customers randomly selected. Response sizes per question vary.
Omnicanalidad Relación personalizada a través de todos los canales
Incremento de la satisfacción del cliente
+45%
Source: Salesforce Customer Relationship Survey conducted 2014-2016 among 10,500+ customers randomly selected. Response sizes per question vary.
Omnicanalidad
Capacidades de análisis para todos
Análisis integral de la información (front-end y back-end) tanto para venta transaccional como para venta consultiva
Análisis accionables desde cualquier dispositivo
Conoce a tu cliente, conoce a tu equipo comercial
Incremento de la productividad de ventas
+35%
Source: Salesforce Customer Relationship Survey conducted 2014-2016 among 10,500+ customers randomly selected. Response sizes per question vary.
Un conocimiento más profundo del cliente Cómo alinearte a sus necesidades y predecirlas
Hacia un mundo más personalizado e inteligente
Systems of Record
Systems of Engagement Mobile Cloud Social
Backoffice
Servicios
Productos
Services Record keeping Products Processing
Interactúa
Analiza
Marketing
Vende
Fideliza, Crece, Aconseja
Systems of Intelligence
Machine
Learning Deep
learning
IoT
Predictive analytics
Bienvenidos a la Era del Cliente Una nueva manera de relacionarte con ellos
Servicio Asistido
Analítica de cliente
Comunidades Inteligentes
Marketing Predictivo
Apps Inteligentes
Una visión integral del cliente
Ventas Guiadas
Productos Conectados
Comercio Electrónico