Post on 04-Jun-2018
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Sage Pastel Accounting
Status 94
Pervasive Error Code 94
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Status 94 also known as Pervasive Error Code 94 is a permissions error and usually caused by incorrectly configured or blocked settings on either the Sage Pastel Server or Workstation.
Complete the checklist below to ensure all the settings are correct on the Server and
Workstation.
For detailed information regarding each check, hover over the heading and Ctrl + Click.
Windows Administrator
User Account Control
Pervasive Ports
Removing read only attributes
Sharing the Pastel folder
Running a repair on Sage Pastel Accounting
Mapping a network drive
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Windows Administrator
Please ensure the Windows User is logged in as the local Administrator.
There are certain files that will not install or will not install correctly if you are not logged in as
the machines local Administrator.
To check if the user is a local Windows Administrator follow the
following steps:
Windows 7
Select Start > Control Panel > User Accounts > Manage User Accounts
Windows 8 and Windows 10
Right-click in the bottom left corner of your screen, select Control Panel > User
Account > Manage User Accounts
The user has to belong to and Administrator Group. If the user is not, please contact your IT
Administrator
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
User Account Control
Before installing Sage Pastel Accounting please ensure that the User Account Control or
UAC is turned off as some of the features for Sage Pastel Accounting do not function
properly if the User Account Control is on.
Windows Vista
Select Start > Control Panel > User Accounts
Select Turn user Account Control (UAC) on or off
Deselect the following option User Account Control (UAC) to help protect your
computer
Windows 7
Select Start > Control Panel > User Accounts
Select Change User Account Control Settings, ensure the slider is at the bottom on
Never notify
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Windows 8 and Windows 10
Select Start button > Search for UAC
Select the option Change User Account Control settings
The User Account Control Settings screen will display, ensure the slider is at the
bottom on Never notify
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Pervasive Ports
We recommend that you add the Pervasive Database Manager and Ports to your Windows
Firewall. This will ensure that Pervasive and Sage Pastel can communicate effectively.
Adding these Pervasive Ports can also assist in preventing specific errors and streamline the
speed of the Sage Pastel program.
Adding the Program:
Navigate to your Control Panel
Select the option Windows Firewall
Select Advanced Settings
Select Inbound Rules, right click and select New Rule…
The New Inbound Rule Wizard will open and the Rule Type screen will display
Select Program, select Next
On the Program screen, select Browse
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Go to C:\Program Files (x86)\Pervasive Software\PSQL\bin
Select the file w3dbsmgr.exe
Select Open, the path will pull through on the Program screen
Select Next
The Action screen will display, ensure Allow the connection is selected
Select Next
The Profile screen will display, on this screen you would need to select the profiles
that the rule needs to be applied to.
If you are unsure please contact you IT Technician or Network Administrator for
assistance on which Profiles to select.
Select Next
On the Name screen enter the information as shown in the screen shot below
Select Finish to save the rule
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Adding the Pervasive Ports:
Select Inbound Rules, right click and select New Rule….
Select the Port, select Next
The Protocol and Ports screen will display
Select TCP and Specific local ports, type in 1583, 3351
Select Next
Ensure Allow the connection is selected, select Next
The Profile screen will display, select the Profiles that the rule needs to be applied to. If
you are unsure please contact you IT Technician or Network Administrator for assistance
on which Profiles to select.
Select Next
The Name screen will display type in Pervasive Ports
Select Finish to save the rule
Outbound rules also needs to be added. Steps to add the outbound rule are exactly
the same as adding the inbound rule.
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Removing read only attributes
Ensure you are on the Sage Pastel Server (this is the machine where Sage Pastel is
registered as the Server)
Press the Windows and E keys found on your keyboard simultaneously on the C Drive
Right click on the Pastel/Xpress folder (the xx represents the version of Pastel you are
using i.e. Sage Pastel Partner V14 = Pastel14, Sage Pastel Xpress V14 = Xpress14)
Go to Properties, ensure Read-only by Attributes in unticked
Select Apply and ensure the option Apply changes to this folder, subfolders and
files is selected and click OK
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Select the Security tab
Ensure each Group or user name under Group or user name has Full Control selected
Select OK to confirm changes
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Sharing the Pastel folder
If the Permission is not set to Full Control. The quickest way to enable full control is to share
the local Pastel/Xpress folder.
Alternatively contact your IT administrator for assistance.
Ensure you are on the Sage Pastel Server (this is the machine where Sage Pastel is
registered as the Server)
Press the Windows and E keys found on your keyboard simultaneously on the C Drive
Right click on the Pastel/Xpress folder (the xx represents the version of Pastel you are
using i.e. Sage Pastel Partner V14 = Pastel14, Sage Pastel Xpress V14 = Xpress14)
Right click on the Pastel/Xpress folder
Select the option Share With > Specific People
The File Sharing screen will display Type Everyone in the blank space provided and select Add Change the Permission Level next to Everyone to Read/Write by selecting the drop
down
Select Share, when completed press Done to complete the sharing
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Running a repair on Sage Pastel Accounting
Right click on the Pastel/Xpress folder on the Pastel Server and the Workstation where
you receive the error and rename to Pastel.old
Locate the Sage Pastel Installation file (This is the file used to install Sage Pastel
Accounting.)
Double click to run the installation, select Next
The Program Maintenance screen will display, select Repair
Select Next and then Install
Select Finish once the installation has completed
Once the repair has completed on both computers, you would need to share the
folder on the Pastel Server and map a drive from the Workstation to the server
Sage PASTEL ACCOUNTING SUPPORT SELF-HELP DOCUMENTATION NEWSFLASH
Mapping a network drive
Press the Windows and E keys found on your keyboard simultaneously
Right Click on the mapped drive and select Disconnect
Right Click on Computer and select Map Network Drive
Select an unused drive letter between L and V
Select Browse
From the list of computers displayed in the network, select the Sage Pastel Server
Name
Double click on the Pastel/Xpress folder
Ensure Reconnect at logon is selected
Select Finish