© I

nter

IKEA

sys

tem

s B.V

. 20

12

1

Safe and Compliant products from suppliers to

the customer

© Inter IKEA System

s B.V. 2008

QUALITY STRATEGY NOW-2020 AUGUST 2013 PAGE 3 3

“To create a better everyday life for the many people”

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

9500 articles developed by IKEA of Sweden

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

349 stores in 43 countries in

total

Make sustainability part of our everyday work

6

Sustainable way

SMALL changes

BIG volume

X

a HUGE difference

© Inter IK

EA S

ystems B

.V. 2011

1046 suppliers

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

IWAY started in the year 2000. It is based

on basic values and UN principles for human

rights, environmental protection, legal

compliance, protection of people in

vulnerable positions, the right of good

compensations and decent working hours.

IWAY is a pre-condition for business

We want our customers to feel confident that the products they

purchase from IKEA are

safe and of good quality And the supplying is following

ethic rules for all people involved

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

Define requirements

+

IKEA Requirements

=

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

The compliance process

Product development

Production process

Verify compliance

Take Learning's

Define requirements

One proactive part

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

Involvement Production process

• First deliver gate check – Supplier and IKEA

•First delivery inspection

•Capture Learnings

Prepare Secure Verify & Approve

Start up new article numbers Secure requirements

Production process

•Production risk ass

•Freez product documentation

• Elimination of production risks

• Verifying documents

•First production batch

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

The compliance process

Product development

Production process

Verify compliance

Take Learning's

Define requirements

One proactive part

& one reactive part……

Detect and describe Assessment

Immediate corrective

action Define cause

Corrective action Follow-up Take

Learning's

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

Always share and ….. Take

Learning's

To improve and do right from the beginning

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

…but World is continuously

evolving!

growing IKEA Together

© Inter IK

EA S

ystems B

.V. 2011

Customers always have the right to functional, durable and safe products with an affordable price.

당신을 감사하십시오 Tack

Thank you 谢谢

Grazie