Post on 14-Jan-2016
description
RSA AND RCG PHOTO IDENTIFICATION
CARD
Existing arrangements
• RSA commenced 1995• RCG commenced 2000
• RTOs purchase blank certificates from OLGR at $15 each
• RTO awards certificate following successful completion of approved RSA or RCG course
• Certificates used as evidence of competency and are perpetual (no renewal process)
• Licensed venues must retain copies of certificates for each person employed to perform liquor or gaming-related duties
Reasons for PIC introduction
• 2009 ICAC investigation - ‘Operation Columba’
• April 2010 - Deloittes engaged to conduct a fraud and corruption risk assessment of RSA/RCG regime
• Lack of security, portability, reliability and durability of paper qualifications
• Inability to verify certificate content against a database of RSA and RCG qualified personnel
• Recommendations included better record-keeping and issuing photo IDs
Issues raised
Solutions• Replace paper certificates with photo card
• Create licensing records for all RSA/ RCG events and participants, ie:– RTOs;– Trainers– RSA/RCG courses– Cardholders
• Data to be held in Government Licensing Service (GLS) database
• Online lodgement of courses & student details by RTOs
• Interim certificate generated by RTO
• Student presents at Australia Post outlet for identification check and photograph
Advantages
• Durable and portable evidence of RSA/RCG competency
• One card for both competencies
• Ability to update details, such as address or add additional competencies
• Card replacement available through OLGR
For students
• Convenience of using Australia Post outlets to lodge card application
• Pay once for course and card
• Reliable, streamlined business process for recording students, courses and for issuing certificates (can be reproduced on demand)
• Ability to export student and course data
• Interim certificates produced as required – no need to bulk purchase blank certificates
For RTOs
• Extended approval periods moving from an annual to 3-yearly renewal cycle
• Increase in course demand through:a) card renewal process (requiring refresher training or retraining); andb) requirement for certificate holders to retrain to obtain photo card
• Will not be required to keep copies of paper certificates for employees
• Reduced risk of fraudulent qualifications being used by staff
• Improved compliance with regulatory requirements
For Industry
• Heightened capacity to conduct activities to monitor and evaluate industry compliance
• Automated and efficient renewal process
• Ability to introduce retraining or refresher training as part of renewal process
For OLGR
• Ability to easily introduce and add new competencies
• Central register of accredited personnel accessible by OLGR compliance staff & NSW Police (in real time) to determine validity of cards and competencies
Photo competency card
• Will be issued by OLGR (on behalf of CLAGCA) to all successful candidates of approved RSA/RCG training courses
• Will be valid for 5 years
Process overview
Current position
• Recent survey conducted to ensure correct and reliable data entered into GLS
• Final system testing underway
• Go Live date set for 22 August 2011
Challenges
• Parallel system in operation (with paper certificates)
• Phasing out paper certificates
• Credit card payments only
The Cost
• Cost of RSA competency will be $70
• RCG will cost $30 – students will need to present at Australia Post once only
• So both competencies can be obtained for $100 for five years
System Requirements
• The online system uses a web-based interface requiring:
– an Internet connection;– a compatible browser - Internet Explorer 8
and above, Netscape, Google Chrome, Firefox and Safari are all supported through both PC and Mac platforms
– a printer
Communicating the Changes• OLGR liquor + gaming magazine & e-news
• OLGR website
• Letters and factsheets for RTOs
• Information & training sessions for RTOs
• Helpdesk number & dedicated email address for support
• Flyers will be provided to RTOs to distribute to students which explains the steps they need to take to apply for the photo card.
• Liaison with other stakeholders including NSW Police, industry associations, licensed venues, recruitment agencies
Demonstration
• CTO portal for scheduling & lodging courses.
Q & A