Revolutionising Libraries with Social Media

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With the emergence of tools such as Twitter, Facebook, blogs, wikis, LinkedIn, virtual worlds and more, it has become important to offer a more customer-driven, socially rich and collaborative model of service and content delivery from our libraries. Social media has few barriers. It's not about budget or acquiring the necessary tools. What we need are experienced social media staff who can lead our libraries into participatory environments for the benefit of all. Here you will find many key links and resources to support the workshop Revolutionising Libraries.

Transcript of Revolutionising Libraries with Social Media

Social Media

Revolutionising Libraries Judy O’Connell @heyjudeonline

Viewing and linking

Single view online web pages for information and

marketing

Choice & experiences

Portable, socially powered, focused

on life-stream, content, and

powered by widgets, drag and drop, and

mashups of user engagement.

Immersive & pervasive

Connections and experiences

augmented and transformed through immersive technology

and smart data.

http://www.miragebookmark.ch/most-interesting-libraries.htm

Library 2.0

The Dead Sea Scrolls online from Israel Museum’s Shrine of the Book

The King James Bible required seven years to translate and many months for scribes to copy.

Now we can have it ‘whispernetted’ into electronic paper in moments.

Once again, it was a book that inspired many radical changes in our society.

6th August, 1996

Dangerous words ?

“Information technology has become a participatory medium, giving rise to an environment that is constantly being changed and reshaped by the participation itself.”

A New Culture of Learning ~ Cultivating the Imagination for a World of Constant Change:Douglas Thomas and John Seely Brown

cc licensed ( BY NC SD ) flickr photo by Javier Volcan: http://flickr.com/photos/jdvolcan/943235734/

“The more we interact with these information spaces, the more the environment changes, and the very act of finding information reshapes not only the context that gives that information meaning, but also the meaning itself.”

cc licensed ( BY NC SD ) flickr photo by Andreas Blixt: http://flickr.com/photos/mr-blixt/4504547877/

DouglasThomas and John Seely Brown

Conversation Prism

www.theconversationprism.com

“You are what you share”

WE-THINK ~ Charles Leadbeater (2008)

cc licensed ( BY NC SD ) flickr photo by pntphoto: http://flickr.com/photos/pntphoto/20621245/

Library 2.0 +“The library will prosper only by making available a much larger range of material in digital form, much of it stored on computers owned by other people and organised by communities of users working with librarians...”

cc licensed ( BY NC SD ) flickr photo by Andreas Blixt: http://flickr.com/photos/mr-blixt/4504547877/

WE-THINK ~ Charles Leadbeater

Library 2.0 +“The library of the future will be a platform for participation and collaboration, with users increasingly sharing information among themselves as well as drawing on the library’s resources..”

WE-THINK ~ Charles Leadbeatercc licensed ( BY NC SD ) flickr photo by mark raheja: http://flickr.com/photos/markraheja/354922945/

Social Media in BusinessThe 5 most popular social media activities

conduced by business in 2010

* Nielsen: Community Engine Social Media Business Benchmarking Study 2011

Content offered via social media

* Nielsen: Community Engine Social Media Business Benchmarking Study 2011

Plans for 2011 integration

Increasing integration into own media

1 in 4 Businesses have Facebook presence

Not interested Use social media Plan to use social media

15%

37%

48%

Social Media in EU Libraries

* Social Media Use in European Libraries 2010 by EBSCO

Social Networks Blogging MIcro-blogging Widgets Social Bookmarks

38%46%

55%63%

46%

Five top social media targeted by libraries

* Social Media Use in European Libraries 2010 by EBSCO

http://goo.gl/ipahu

SHELLEY BERNSTEIN lives with her computer. Most days she hunkers down in her spartan office at the Brooklyn Museum where, as chief technology officer, she invents ways to keep people visiting the museum and its Web site, brooklynmuseum.org.

Every night she bicycles home to the Red Hook section of Brooklyn to be with Teddy, her beloved pit bull, and monitors the institution’s presence on Facebook, Flickr, YouTube, Four Square and Twitter, where it has nearly 183,000 followers.Some of her projects — letting Web followers watch a 28-foot tepee being built in the museum or inviting them to participate in a coming exhibition by taking a visual art quiz — have led to a flood of invitations to lecture at conferences around the globe.

MUSEUMS SPECIAL SECTION

The Spirit of SharingPublished: March 16, 2011

The Library Minute

Social Media in AU Libraries• Facebook

• Twitter

• Youtube channel

• Foursquare

• Flickr

• QR Codes

• Virtual Tours

• Podcasts

• All kinds of events

cc licensed ( BY NC SD ) flickr photo by César Poyatos: http://flickr.com/photos/cpoyatos/5791320785/

UTS Library

• facebook

Powerhouse MuseumLove Lace International Lace Award and exhibition: behind the scenes

Explore Love Lace, a new contemporary art exhibition at the Powerhouse Museum, Sydney featuring 134 artists from 20 countries.

iPhone App

Social Media

What does all this tell us about our services?

communication

Can you hear me now?!

cc licensed ( BY ) flickr photo by Pixel Addict: http://flickr.com/photos/pixel_addict/465394708/

Participation in social media removes perceived distance without intruding into real spacecc licensed ( BY NC ) flickr photo by Frederic della Faille: http://flickr.com/photos/fred_dela/2285253737/

Every time a major event happens in the world these days, it’s only a matter of seconds before Twitter starts fizzing as people jump online to start spreading the news and sharing experiences.cc licensed ( BY SD ) flickr photo by kainet: http://flickr.com/photos/kainet/144703613/

Social media, and online services in general, allow the user to interact with library staff in a space that is more power neutral than the traditional library desk

cc licensed ( BY ) flickr photo by procsilas: http://flickr.com/photos/procsilas/47651477/

Stop isolating, separating, and labelling the many aspects of library services

cc licensed ( BY NC SD ) flickr photo by Mrs Magic: http://flickr.com/photos/mrsmagic/5876276327/

“Social media presents a unique set of challenges for librarians who are dedicated to outreach and to privacy.”

cc licensed ( BY NC SD ) flickr photo by sgs_1019: http://flickr.com/photos/visionwithin/133942287/

Libraries must be present in the online environment or fail to reach customers using this space.

cc licensed ( BY NC SD ) flickr photo by sgs_1019: http://flickr.com/photos/visionwithin/133942287/

The National Library of Australia embraces social media as a community-building tool and for corporate communications. It adopted a social media policy in December 2010.

http://www.nla.gov.au/policy-and-planning/social-media

Will your library be the first step or not even be in the game?

cc licensed ( BY ) flickr photo by Håkan Dahlström: http://flickr.com/photos/dahlstroms/5619142194/

Are you trusting and listening to your users and giving them a role in helping define the future of you library services?

cc licensed ( BY NC ) flickr photo by sadmafioso: http://flickr.com/photos/sadmafioso/5635073770/

Where do we begin?

Social media in libraries

Gambling on a strategy is easy

Social media in libraries

Gambling on your future is hard

Social media in libraries

It’s a high-stakes game!

Begin with yourself

Understand how to connect, communicate and collaborate

cc licensed ( BY NC SD ) flickr photo by brandoncripps: http://flickr.com/photos/brandoncripps/3156373103/

Where do we begin?

Rely on informed discovery to

push your thinking. Revolutionising Libraries

Revolutionising Libraries

Personal learning environment – relying on the

people we connect with through social networks and

collaborative tools e.g. Twitter, Yammer.

Personal learning network – knowing where or to

whom to connect and find content professional

content

Revolutionising Libraries

Personal web tools – used for tracking our life and

powering our information organisation e.g. photos to

Facebook, pictures to Flickr, photos to Twitter

Revolutionising Libraries

Cloud computing – utilising open access between

sources and devices e.g. Edmodo, Evernote, Diigo.

Mixed reality – adopting e-devices and augmented

reality e.g. ebooks, QRcodes, Layar browser.

Where do you fit in?

http://heyjude.wordpress.com

http://www.facebook.com/judy.oconnell

http://twitter.com/heyjudeonline

http://libraryschool.campusguides.com/socialmedia