Support Officer

Revealing the mystery behind

Georgi TunevTelerik

Corporationwww.telerik.com

What exactly is a

Support Officer?

Support Officer Different names, same meaning:

Support Analyst HelpDesk Support Service Desk Specialist HelpDesk Engineer HelpDesk Administrator

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Common myths:

Boring Repetitive Not so important

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Support Officer

Developing skills and abilities

Abilities Abilities

Problem Sensitivity Written Comprehension Information Ordering Inductive Reasoning Deductive Reasoning Complex problem solving

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Skills Skills

Reading Comprehension Critical Thinking Writing Teaching / Instructing

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So what exactly

does the Telerik support officer

do?

Support Officer Duties

Answer support tickets Create Demos Maintain documentation Create demonstration applications Remote Desktop Assistance

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Is that all?

Future Options

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Questions? ?

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