Post on 27-Dec-2015
Retooling the Crisis Response System
Michelle HeritageExecutive Director
Community Shelter Boardwww.csb.org
National Conference on Ending HomelessnessWashington, DCJuly 14, 2011
Franklin County Family Emergency Shelter System
First contact between
YWCA Family Center and
family:
Triage Referral Assessment Services Guidance
Permanent housing, usually with Transition assistance (CSB)
Referral to direct housing:Family Housing Collaborative
(Salvation Army, Homeless Families Foundation, Volunteers of America, CSB)
Diversion: Helping families stay in the housing they’re in, with support from community
programs, social service agencies, family and friends, and other community agencies.
Welc
om
e to
the F
am
ily
Cen
ter
Referral to Tier II shelter(Homeless Families Foundation, Volunteers of
America)
Referral to transitional housing (Amethyst)
Referral to permanent supportive housing
(Community Housing Network, Amethyst, Volunteers of America, Maryhaven, Columbus
AIDS Task Force)
Perm
an
en
t hou
sin
g
Treatment programs for severe issues
(ADAMH agencies)
RA-TA/Program Planning-Development/Family System Planning/Front door slide with provider names 5.6.10
5/6/10
Comprehensive Assessment
Family immediately triaged to see if diversion is possible
Referred to prevention if still housed
Eligibility - must have minor children
Intakes done 24/7
Assessment takes 1.5 hours
Program Referrals
Direct client assistance for rent/security deposit
Direct housing
Job2Housing program
Permanent supportive housing
Market rate housing
Program Referrals
Direct client assistance for rent/security deposit
Direct housing
Job2Housing program
Permanent supportive housing
Market rate housing
Outcomes
Households
ServedNightly
OccupancyAverage Length of
Stay (Days) Successful Outcomes Successful Housing Outcomes
Average FHC Transition Time
(Days)
YWCAGoal (#)
Actual (#)
Outcome Achieve
ment Capacity Actual Goal Actual
Outcome Achieve
mentGoal (#)
Actual (#)
Outcome Achieve
mentGoal (%)
Actual (%)
Outcome Achieve
mentGoal (#)
Actual (#)
Outcome Achieve
mentGoal (%)
Actual (%)
Outcome Achieve
ment Goal Actual
Outcome Achieve
ment
FY2010 660 688 √ 50 38 20 21 √ 427 487 √ 70% 76% √ 260 333 √ 61%68% √ 7 14 ≠
FY2009 660 653 √ 50 39 20 22 √ 427 451 √ 70% 74% √ 333 257 N/A 78%57% N/A 7 19 N/A
FY2008 660 726 √ 50 47 20 24 ≠ 427 495 √ 70%72% √
FY2007 660 701 √ 50 44 20 23 ≠ 427 440 √ 70%66% √
FY2006 660 696 √ 50 44 20 23 ≠ 427 442 √ 70%68% √
Other Ways we’ve Re-tooled
Overflow management handled by front door provider
Manual to capture roles of each partner
Streamlined next step housing practices
Performance-based contracting
Franklin County Adult Crisis Response
First contact between
Centralized Point of
Access and single adult:
Triage Referral Services Guidance
Permanent housing, usually with Transition assistance (CSB)
Diversion: Helping individuals stay in the housing they’re in, with support from community
programs, social service agencies, family and friends, and other community agencies.
Welc
om
e to
the
Cen
tralize
d P
oin
t of
Access
Referral to transitional housing (Amethyst, Friends of the Homeless,
Volunteers of America of Greater Ohio)
Referral to permanent supportive housing
(Community Housing Network, Amethyst, Volunteers of America of Greater Ohio,
Maryhaven, National Church Residences, Columbus AIDS Task Force)
Perm
an
en
t hou
sin
g
Treatment programs for severe issues
(ADAMH agencies)RA-TA/Program Planning-Development/Adult System Planning/Adult System Slide 4.5.114/5/11
Ad
mis
sio
n to
: FM
on
8th
, FM
on
6th
, FM
Nan
cy’s
P
lace, F
oH
Men
’s S
helte
r, FoH
Reb
ecca’s
Pla
ce, V
OA
M
en
’s S
helte
r.
Referral to inebriate shelter
(Maryhaven Engagement Center)
Referral to the Unified Supportive Housing System for placement in permanent supportive housing
(Community Housing Network, Southeast Inc. National Church Residences, YMCA of Central
Ohio, YWCA Columbus)
Referral to Rapid Re-housing programs
(Volunteers of America of Greater Ohio / Community Housing Network Rapid Re-
housing, Community Housing Network In-reach Single Adults)
Triage and Diversion
Refer to Prevention Services
Complete Triage/Diversion Form;Enter data in CSP
Is adult facing eviction/
foreclosure?
Single Adult presents at CPOA
Is adult self
caring?
Refer to Hospital, Mental Health
Provider, shelter for public inebriates
Does adult have any
other option?
Assist adult in making alternate
arrangements
Complete Shelter Intake
Yes
No
Yes
Yes
No
No
Front-Door Intake
Collect all available client documentation
Complete client intake paperwork
Determination of Rebuilding Lives or Chronic Homeless status
Data entry into CSP
Upload of intake documentation into CSP
Intakes done 24/7
One Year Outcomes
Individuals served
5,348 individuals, 36% female, 64% male
6,662 contacts (25% repeat contacts for the year)
58% new to shelter (within 10 years)
New Measurements
Client goal plans within 5 days of shelter entry
Client must show some progress within 20 days
Portion of shelter funding dependent on:
meeting 30-day average length of stay
25% successful housing outcomes
Looking Forward
What should the structure of the front door be?
Who should run it?
What is its primary purpose?
Getting to Housing
Veterans Administration
Rapid Re-housing programs
Critical time intervention; clinical pathways
Unified Supportive Housing System Placing the right person
In the right unit
At the right time
At the right cost