Post on 23-Jan-2015
description
Debra Templar: Retail Check ups, Tune Ups & Makeovers....It’s in the bag!
All about Staffing for Retailers
What do the good applicants want?
All about staff for retailers
Above-average pay
Good working conditions & a place they can be
proud to work
Respect for their opinions
Appreciation for their work
.
An opportunity to enjoy their work and have some fun
A job close to home
Generations X & Y Want:
Information.
To learn as much asthey can.
To feel important
How do you find the good ones?
All about staff for retailers
Great people don’t respond
to boring signs *yawn*.
Referrals are powerful
From staff....From customers...
Job Listings
Networking
Career Expos
Government programs
To find the right employee know what you ARE & aren’t looking for...
How to identify the good ones?
All about staff for retailers
Traits to Look For
Attitude Sales Skills
People skills
Listening skills...& common sense
Motivation Level Promotability + Leadership
Bright Eyes NOT Slug Eyes
#fail
#pass
Hanging onto the good ones
All about staff for retailers
Create a great work environment
Specific Strategies
•An opening always exists for someone good.
•You’re always in recruiting mode.
•Existing staff must know the two preceding rules.
•Understand the power of the “What have you done for me lately?” philosophy.
•Understand that a little staff turnover is healthy.
•List the assets of your business that would attract prospective staff.
& When Employees Leave
Exit Interviews
Powerful tool - first time you & staff member are considered true equals.
Can be a valuable source of information.
Use any criticism you hear in a constructive way to improve your business.
www.thetemplargroup.com.au www.twitter.com/DebraTemplar
One of Australia’s leading retailing experts, Debra Templar just hates bad customer service and stupid business practices. So… she’s on a mission to change them – one slideshow, presentation, book, or training session at a time:
"I don't just want to improve how we do business for the customer’s sake but also that we, as business owners, sell more stuff, make lots more profit, and love our businesses back to life!“
E: debra@thetemplargroup.com.auMobile: 0417 532383Skype: debra.templar
Photos are from www.istockphoto.com and http://shoppologist.blogspot.com