Retail Scorecards Study 2014 - Summary Charts

Retail Scorecards Study

Summary ChartsJanuary – June 2014

Agenda

Study Overview

Retail Scorecard Overview

Primary Scorecard Relationship

Suppliers/Manufacturers

Retailers

Study Overview

Definition Given to Respondents

Even Representation of Retailers and Suppliers

All Use Retail Scorecards – Suppliers Have Used Them Longer

One-Third in Supply Chain Role

Agenda

Study Overview

Retailers

Supply Chain Scorecards Are Most Common TypeWorked With

Suppliers More Likely than Retailersto Work with CSR Scorecards

Supply Chain Scorecards AreMost Common Type Used by Retailers

Review Scorecards Face-to-Face with an Average of 25% of Suppliers / Retailers

Suppliers and Retailers Equally Likely to Review Performance Face-To-Face

Most Common Criteria for Meeting Face-To-Face Are Volume and Impact on Business

Agenda

Study Overview

Retailers

Most Respondents’ Primary Relationship Is with a Discrete Product

For Both Suppliers and Retailers, Most Respondents’ Primary Relationship Is with a Discrete Product

High in Importance and Performance:On-Time, Accurate Shipments, Properly Labeled Cases

& High Product Quality

Top in Importance, Performance & Impact:On-Time and Accurate Shipments

High in Importance and Performance:On-Time, Accurate Shipments, Properly Labeled Cases

& High Product Quality

Greatest Gap in Importance and Performance:Lowest Total Cost and On-Time

Suppliers See Most Elements as More Important Than do Retailers – Except Assortment Excitement

Suppliers Care More About Billing and Compliance;Retailers Care More about Assortment Excitement

Suppliers Rate Most Elements as Higher PerformingThan do Retailers – Except Assortment and ASNs

Scorecards Have Had the Greatest Impact on On-Time Performance and Accurate Shipments

For Both Suppliers and Retailers, Most Impactful Elements Are On-Time Performance and Accurate Shipments

Most Common Definitions for “On-Time Order:”Received on Same Day or Within Week

Most Common Definitions for “Accurate Shipment:”Fill Rate or On-Time

Retailers More Likely Than Suppliers to Consider “Accurate Shipment” to be “Accurate and Scan-able Labeling”

In the Primary Relationship, Scorecards Are Updated 37 Times per Year on Average

On Average, the Primary Relationship Scorecard Is Redefined 1.6 Times per Year

Agenda

Study Overview

Retailers

Most Believe Doing a Good Job of Using Scorecards to Improve Performance

Most Suppliers Share Scorecards Internally, with Five Groups on Average

Most Suppliers Get Data from Retailers andFour Types on Average

Over Half Receive Data for Retail Sales/Order Forecasts, Forecasts and/or Store point of sale

Most Types of Data Are Typically Shared via Portal

High in Alignment Importance and Performance:Sales & Marketing and Operations & Compliance

Greatest Gaps in Supplier Alignment:Sales & IT, Sales & Operations and Operations & IT

Agenda

Study Overview

Retailers

Monetary Penalties Are Most Common for Retailers

Over Half of Retailers Are Using e-Commerce

For Nearly Half of Retailers, House Brands Are 26% of Volume

Over Half of Retailers Have Perpetual Inventory Signals for Warehouses

One-Third of Retailers Book Chargeback Deductions into Cost of Goods;

One-Third Budget for Chargebacks

High in Retailer Alignment Importance and Performance:Supply Chain & Operations and Merchants & Inventory

Greatest Gaps in Retailer Alignment:Merchants & Operations, Inventory & Advertising and

Merchants & Finance

Retail Scorecards Study 2014 - Summary Charts

Retail

Transcript of Retail Scorecards Study 2014 - Summary Charts

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