Webinar

June 10, 2014

Respect for People: The Lean Way

© 2014 The Karen Martin Group, Inc. 2

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Coach / Consultant / Facilitator / Trainer: Lean transformation & business performance improvement in all industries.

Teacher: University of California, San Diego

Author & Speaker:

Karen Martin, President

@KarenMartinOpEx

www.linkedin.com/in/karenmartinopex

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2013 Shingo Prize winner!

© 2014 The Karen Martin Group, Inc. 4

Upcoming Webinars! 11:00 am-12:15 pm PT

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Coaching: The Art of Asking the Right Questions

DATE CHANGE A3 Management:

Effective Problem Solving

Holding Effective Kaizen Events

After the webinar…

• Recordings:

– www.ksmartin.com/webinars

– www.vimeo.com/karenmartingroup

– www.youtube.com/karenmartingroup

– www.slideshare.net/karenmartingroup (+ slides)

Before the webinar…

• Materials available one hour prior: – www.ksmartin.com/materials

www.bitly.com/MBPMbk www.ksmartin.com/MBPM

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50% Off!

Book Includes a Macro-Intensive

Excel Tool

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© 2014 The Karen Martin Group, Inc. 8

You will learn…

• Why respect goes far beyond how you interact with someone.

• How work systems & processes create disrespect.

• How blame and disrespect are inextricably linked.

• How robust problem-solving demonstrates respect for people.

• How to use improvement to build a highly respectful culture.

What is Respect?

© 2014 The Karen Martin Group, Inc. 10

Maslow’s Hierarchy of Needs

© 2014 The Karen Martin Group, Inc. 11

W. Edwards Deming

“Don’t waste the ability of people.”

© 2014 The Karen Martin Group, Inc. 12

Taiichi Ohno

Respect for Humanity

© 2014 The Karen Martin Group, Inc. 13

Showing Respect…

• Safe & ergonomically sound environment.

• Error-proof work environments.

• Waste-free processes.

• Involvement in setting priorities, solving problems, and making improvement.

• Being challenged to realize full potential.

• Seeing one’s ideas be adopted.

© 2014 The Karen Martin Group, Inc. 14

The most gratifying experience

is having one’s ideas

listened to and adopted.

© 2014 The Karen Martin Group, Inc. 15

People aren’t the problem.

It’s the dysfunctional systems and processes within which we expect

them to perform at high levels —a fundamental act of disrespect.

© 2014 The Karen Martin Group, Inc. 16

BLAME: The most

fundamental act of

disrespect.

© 2014 The Karen Martin Group, Inc. 17

Engagement Drivers: The Three C’s

Connection

Control Creativity

The Outstanding Organization, pp. 155-158

Full use of talents, capacities,

potentialities, & skills

The Outstanding Organization, pp. 155-158

Heavy involvement in decisions that

influence how they do their work.

To purpose, vision, priorities, immediate

supervisor, peers, customers

© 2014 The Karen Martin Group, Inc. 18

You had them at

“You’re hired.”

© 2014 The Karen Martin Group, Inc. 19

Onboarding – Common Missing Pieces

• Tools – Physical (e.g. desk, etc.)

– Technology (e.g. phones, computers, physical access, access to applications needed, logins, etc.)

– Identifiers (e.g. signage, business cards, etc.)

• General information – Company (e.g., purpose, products, customers, values, business

goals, etc.)

• MUST SEE VALUE BEING DELIVERED!!!

– Org charts

– Phone directories

• Job-specific orientation – Documented procedures (standard work)

– Apprenticeship approach: Observe, do with supervision, do

– Clear understanding about what constitutes “success.”

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Value Stream Maps: Effective for New Hire Orientation

You are

here

© 2013 The Karen Martin Group, Inc.

© 2014 The Karen Martin Group, Inc. 21

Kai = Change Zen = Good

Daily Continuous Improvement

© 2014 The Karen Martin Group, Inc. 22

It’s Uplifting to Kaizen…

It’s traumatizing

to be kaizen’d.

© 2014 The Karen Martin Group, Inc. 23 23 From The Outstanding Organization

Progressive Learning & Development

© 2014 The Karen Martin Group, Inc. 24

Developing an Army of Problem Solvers

REFLECTIVE DEVELOPMENT DIRECTIVE DEVELOPMENT

From The Outstanding Organization, p. 117

Go see. Ask why.

Show respect.

Leadership Standard Work: Go to the Gemba

© 2014 The Karen Martin Group, Inc. 26

Gemba Visit “Scripts”

• How easy is it for you to get your work done easily and with high quality?

• What obstacles to success are you experiencing that we need to address?

• What are we not focused on that we should be?

• How can I help?

• Help the person see how his/her work delivers value or supports the delivery of value to customers.

• Remind the person of organizational goals and priorities.

• Express appreciation / gratitude for the person’s work.

• FOLLOW UP!

Components for Effective Change

Effective

Change

Confusion

Anxiety

Gradual

Change

Frustration

False Starts

Vision Skills Resources Action Plan

Skills Incentives Resources Action Plan

Vision Incentives Resources Action Plan

Vision Skills Incentives Resources

Vision Skills Incentives Action Plan

Vision Skills Incentives Resources Action Plan

© 2003 Enterprise Mgmt Ltd. 27

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Employer Employee

Reciprocal Nourishment

© 2014 The Karen Martin Group, Inc. 29

Coming in July!

© 2014 The Karen Martin Group, Inc. 30

Karen Martin, President 858.677.6799

@karenmartinopex

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