Post on 15-Jan-2015
description
Reimagine Employee Engagement with Social Intranet Spring 2013
© 2013 Appirio, Inc. - Confidential
© 2013 Appirio, Inc. - Confidential
Appirio Helps You Reimagine Your Business with the Cloud
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Your Business Reimagined
6 years, 500 enterprises, 2.5M users moved to the cloud
The World’s Largest Cloud Expert Community
Services Powered by Reusable Technology and 70k
Crowdsourced Developers
© 2013 Appirio, Inc. - Confidential
CLOUD, MOBILE & SOCIALhave accelerated the pace of business change
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Old
Winning = Outspend
NEW
Winning = Outmaneuver
Agility is the currency of the new economy
Everyone has access to transformative technology and global talent
© 2013 Appirio, Inc. - Confidential5
Media
We See This in Nearly Every Industry & Business Function
Education Customer Service
Source: 2012 Internet Trends by Mary Meeker and Liang Wu
Communication
© 2013 Appirio, Inc. - Confidential6
Now is the Time to Reimagine the Employee Experience
Talent Acquisition Talent Management Collaboration Employee Engagement
© 2013 Appirio, Inc. - Confidential
The Evolution of “People Process” Management
HR & IT is being asked to do (lead) more than ever before
Process Support + Functional/Technology Support +Organizational/Business Support
© 2013 Appirio, Inc. - Confidential
The Reimagined Employee Portal: The Social Intranet The Face of the New HR & IT
Collaboration/Connection(Social)
Knowledge/Information(Wikis, Knowledge Base)
Relevant Analytics(Decision Support)
Any Device(BYOD Support)
People Tools(PM, Goals, Recruiting,
Etc.)
Anytime(24x7x365)
Anywhere(Secure, Reliable)
Extended Population(Employees, Families,
Contingents)
© 2013 Appirio, Inc. - Confidential
Portals - What’s Not WorkingNO CLEAR PURPOSE• Overall lack of collaboration strategy and commitment in the business (with the exception of some
“trial” initiatives – “we’ll see how it goes…)”
• Next generation capabilities are perceived as “cool” or “nice-to-have” and not as business enablement or employee engagement tools
NO CLEAR OWNERSHIP• No clear ownership for collaborative technology/portal technology
• Current portal deployments are riddled with many unorganized links to HR transactions and content, separate systems, corporate communications, etc.
NO CLEAR VALUE• Plans are in place to enhance portal capabilities, but funding/resources
often get cut due to lack of priority (value)
• Solution is poorly marketed internally – no “WIIFM” message on benefits/value of using
NO COLLABORATION BETWEEN HR & IT• HR and IT have not agreed upon, nor communicated the overall integration strategy
• Current portal not using technology to the fullest, phase II never happened
© 2013 Appirio, Inc. - Confidential
What We Hear From Employees & Executives
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What we have… What we need…
© 2013 Appirio, Inc. - Confidential
The Workforce is Transforming
© 2013 Appirio, Inc. - Confidential
Current State
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© 2013 Appirio, Inc. - Confidential
Future State – Employees & Managers
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© 2013 Appirio, Inc. - Confidential
Future State – Executives
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© 2013 Appirio, Inc. - Confidential
Guiding Principles of Social Intranet Design
Focus on People Connect Teams Identify Experts Share Interests
Adapt and Evolve
Engage and Reward Highlight success Seed behavior Offer incentives
Go to Where People Are Existing behaviors Workflows Critical tools Access points
Compelling Experience Make it simple Solve problems Provide advocacy
© 2013 Appirio, Inc. - Confidential16
Mobile, Social Intranet on Force.com Developed in 6 Weeks
Created mobile optimized website allowing webpages to recognize device - iPad, iPhone, etc.
Embedded Salesforce Chatter and Content into portal enabling cross-company collaboration for 2700 users
Enabled SSO with existing SecureAuth SSO system simplifying login process for employees
A New Employee Experience
• Outdated, unsupported legacy intranet
• Accessibility limited to employees with access to desktop computers
• User experience inconsistent with cutting edge, friendly brand
WHAT WASN’T WORKING
THE APPIRIO SOLUTION
Pilots, flight attendants and ground crew can access portal on the go
Increased average site visit from 45 seconds to 6 minutes
Over 50% user adoption prior to completion of formal training
THE RESULTS
“Thanks to all of you, VXConnect is now up and
running, and the initial response from teammates has
been tremendous!” Ben Eye - Communication &
Events Manager
© 2013 Appirio, Inc. - Confidential
Responsive Design
RAPID PROTOTYPING VISUAL TREATMENTWe use the agile software development methodology to ge concepts in front of critical stakeholders early and often. This approach saves time further down the line, where changes can become time consuming and costly.
© 2013 Appirio, Inc. - Confidential18
Google Sites Medical Intranet Solution
Replaced Lotus QuickPlace with custom 50,000 user Google Sites intranet
Custom solution for approval, archival and publishing on Google App Engine, Google Cloud SQL and Gdata APIs
Leveraged existing investment in Google
CloudSpokes contests delivered Gadget Header, Google Approval Process, Expiry Logic, Google Publisher
A New Employee Experience
• Costly, outdated intranet• IT support needed for even minor
changes• Limited adoption
WHAT WASN’T WORKING
THE APPIRIO SOLUTION
Improved user adoption with easily maintainable intranet kept relevant
and up-to-date by employees
Removed IT bottleneck with custom built governance process
THE RESULTS
Global Imaging Solutions Manufacturer
© 2013 Appirio, Inc. - Confidential
Getting Started: 5 Steps to Portal Success
1. Inventory the way your employees currently collaborate and access information
2. Conduct surveys or focus groups to understand the biggest pain points
3. Identify the biggest areas of spend on your current intranet/collaboration systems
4. Prioritize where you want to focus based on pain points on areas of significant spend
5. Identify cloud-based alternative such as Google sites and get started!
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© 2013 Appirio, Inc. - Confidential
Getting Started: Appirio Social Intranet Asset
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• Configurable social intranet asset built using Force.com
• Functionality includes CMS, configurable look and feel
• Includes social component with Salesforce chatter
• Built with responsive design for mobile access
© 2013 Appirio, Inc. - Confidential
Getting Started: Inventory Worksheethttps://docs.google.com/a/appirio.com/spreadsheet/ccc?key=0Ak8cAMtKo67xdFJYcnB1NVhJZXJfS2FCWUh0a25jd2c#gid=0
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Learn more about Appirio – Thank You!
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www.appirio.com www.appirio.com/blog www.twitter.com/appirio
www.facebook.com/appirio
plus.google.com/s/appirio
cloud@appirio.com