Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

WELCOME!WELCOME!Americas Aerospace Quality GroupAmericas Aerospace Quality Group

AAQG AAQG Registration Management CommitteeRegistration Management Committee

RMCRMCPresentation on Presentation on

““OASIS Database Feedback Tool” OASIS Database Feedback Tool”

Prepared by: Walter (Sam) O’Connor, TUV-USAPrepared by: Walter (Sam) O’Connor, TUV-USA

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback toolThis feedback tool was created as a This feedback tool was created as a

means for any person or organization to means for any person or organization to create and post inquiries to a create and post inquiries to a

certification registration body (CRB) on certification registration body (CRB) on any subject matter pertinent to any subject matter pertinent to

certifications of listed companies for the certifications of listed companies for the AS9100/AS9110/AS9120 certification AS9100/AS9110/AS9120 certification

schemesschemes

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Any person with access to the OASIS Any person with access to the OASIS database can log on and access this database can log on and access this feedback tool which is meant to give feedback tool which is meant to give

visibility and ensure a timely visibility and ensure a timely response for all parties involved. response for all parties involved.

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback toolDirect Feedback to CBDirect Feedback to CB

Once logged into OASIS the main page Once logged into OASIS the main page will appear and menu options will be will appear and menu options will be located on the left hand side of the located on the left hand side of the screen. Depending on your level of screen. Depending on your level of access the menu options will differ.access the menu options will differ.

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback toolReasonsReasons

• Data Questions or Data Questions or correctionscorrections

• Feedback about Feedback about suppliersupplier

• Questions about Questions about CertificatesCertificates

• Considerations for Considerations for future auditsfuture audits

• Supplier Admin set up Supplier Admin set up requestsrequests

• OtherOther

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Response RequestedResponse Requested• YesYes• NoNo• If neededIf needed• After investigation After investigation

during next during next assessmentassessment

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

View feedback requestsView feedback requests

• All requestsAll requests• Open-waiting for a Open-waiting for a

response from CRB / response from CRB / OriginatorOriginator

• Closed requestsClosed requests• CRB respondedCRB responded

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback toolFeedback linked to SupplierFeedback linked to Supplier

Once logged into OASIS the main page Once logged into OASIS the main page will appear and menu options will be will appear and menu options will be located on the left hand side of the located on the left hand side of the screen. Depending on your level of screen. Depending on your level of access the menu options will differ.access the menu options will differ.

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

Input supplier’s name and search for CB

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

Click on supplier’s name

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

Click on ‘Contact Issuing CB’

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

Select reason as ‘Feedback about the supplier’, with ‘no or yes response required’

Enter subject title as shown on the appropriate feedback template

Enter (copy & paste) feedback message based on template, then click ‘create feedback’ (

Be sure this is checked ‘Yes’, that the supplier is cc’ed

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Examples of feedback ticket contentExamples of feedback ticket content• Key characteristics identified for a part Key characteristics identified for a part

number xyz. Failure to correctly record number xyz. Failure to correctly record the dimensional findings for the ATA the dimensional findings for the ATA dimensional. In addition failure to take dimensional. In addition failure to take corrective action on 3 consecutive corrective action on 3 consecutive points that were below lower control points that were below lower control limit.limit.

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Examples of feedback ticket contentExamples of feedback ticket content• Identification of unreleased work orders Identification of unreleased work orders

for two separate jobs that are past due for two separate jobs that are past due ship dates. The supplier has not ship dates. The supplier has not communicated regarding their inability to communicated regarding their inability to meet ship dates with customer. There is meet ship dates with customer. There is also no recovery plan for these part also no recovery plan for these part numbers. The following sections of numbers. The following sections of AS9100 not being met, 6.1, 4.1d, 5.1e, and AS9100 not being met, 6.1, 4.1d, 5.1e, and 7.1e7.1e

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Examples of CB feedback Examples of CB feedback • Contact made on status of audit Contact made on status of audit

history in OASIS only certification history in OASIS only certification information listed. information listed.

• Contact made to validate that a Contact made to validate that a certification in OASIS is valid.certification in OASIS is valid.

• Request made to create Oasis Request made to create Oasis Administrator.Administrator.

Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 30-31, 2009

OASIS feedback toolOASIS feedback tool

Thank you!Thank you!

Questions?Questions?