Reforms action absorbing technology.

A Team Work Approach

Areas of Action

Public InformationAccountsDriving LicensingRegistrationSTAEnforcementFitness

Information & PublicityInformation & Publicity

Availability of forms and applications through net & Cyber Kiosks.

The cyber cafe may be authorized to act as agent to submit the application online as railway reservation.

Major Circulars on I-net 24 hrs access & replies at On-Line Finger touch Computer Kiosks at Reception of

all Zonal Offices Outsourcing of public information system and

infrastructure maintenance.

Accounts

Cashier less office/On-Line Payment or all transactions

Pending Tax On-Line.Tax Clearance On-Line.Smart Card / license dispatch through

instant couriers .E-Banking through SBI,Nationalized Banks

or ICICI, HDFC etc.

Driving Licensing

On-Line forms receiving for fresh, renewal, duplicate,verification etc.

Computerized Learner Licensing through LAN without intervention of inspectors except verification of documents/approvals.

On-Line mock driving skill evaluation Pending case Status system, online Smart Card driving licenses Police verification status of Badges on web Bio metrics identification for quick authentication

Registration

Computerized instant transactions upon scanned record and hard copy of application forms to be enclosed in flat file later.

Instant centralized delivery of Smart Card registration certification.

On-Line request receiving for Transfer, Duplicate, Hypo. Termination etc.

On-Line action taken statusPendency reason, On-LineRFID enabled files and record management.File movement through IT, no manual transaction.

STA

File Less system for routine transactions of all Permits.

All Stage Carriages,Feeder bus routes,time table,monitoring be done by DTC.

National Permit revenue transactions On-Line.

Smart Card Permit issuance.Avoid undesired activity in procedure and

revision rules timelyin public interest.

Enforcement

Impounded Vehicles list On-LineChallan Clearance On-LineChallan submission to court status On-

LineSending notices via EmailArbitration on webCheck sheet of Enforcement Checks On-

Line & wider publicity of enforcement drives to the public.

Fitness

All document instant clearance at VIU & online. Closed Circuit Inspection Pits supervision with audio visuals. Transparency of defect evaluation. On-Line Technical Inquiry. Third Party inspection at site (decentralized) On Road Technical Inspection be introduced. Clear cut check list to be available with the customer. Appointments On-Line. Re-inspection be permitted on same day if defect is removed. Pre-inspection system be brought in to reject or to consider for

next action, be introduced. Accountability of inspectors be established. Auditing by senior officials be initiated. More number of inspection pits be installed with networking

Thank You

ANIL CHHIKARA

MLO, Vasant Vihar