Reduce Compliance Risk Using a Portfolio …...20th Annual Pharmaceutical and Medical Device...

20th Annual Pharmaceutical and Medical Device Compliance CongressNovember 7, 2019

Reduce Compliance Risk Using a

Portfolio Approach to Training

Erica Powers | Sage Therapeutics

Punkaj Amin | Smith & Nephew

Ed Sleeper | Celgene Corporation

Dan O’Connor | PharmaCertify™/NXLevel Solutions

20th Annual Pharmaceutical and Medical Device Compliance Congress

November 7, 2019

What is the purpose of Compliance Training?

November 7, 2019

Desirable Behaviors

Undesirable Behaviors

November 7, 2019

What are some of the behaviors you are looking to influence?

November 7, 2019

Agenda

Theory“Portfolio

Approach”

Implementing

& Measuring

November 7, 2019

Agenda

Theory“Portfolio

Approach”

Implementing

& Measuring

November 7, 2019

BEHAVIOR

ABILITY

MOTIVATION

PROMPTS

What enables behavior?Fogg Behavior Model

November 7, 2019

ABILITY

PROMPTSSucceed here

PROMPTSFail here

Easy to doHard to do

Fogg Behavior Model

November 7, 2019

ABILITY

How do you increase ABILITY?

•Training

•Reference tools

•Simplification

November 7, 2019

What training modalities does your company employ?

November 7, 2019

TRAINING Modalities•Foundational eLearning

•Reinforcement eLearning (microlearning)

•Live (in-person or virtual)

•Read & Sign

•Online reference

•App

•Quick reference materials

•Coaching and feedback

ABILITY

November 7, 2019

MOTIVATION

MOTIVATION Factors

•Pleasure/pain

•Hope

•Fear

•Social acceptance

•Social rejection

November 7, 2019

What motivators in your company help drive compliant behaviors?

November 7, 2019

PROMPTS

Types of PROMPTS

•Contextual reminders, e.g.vis aids/sales materials

•Static prompts

• Intranet banners

•Posters

•Active prompts

•Emails

•Desk drops

•Sales meetings

November 7, 2019

What prompts do you employ to trigger good behaviors?

November 7, 2019

ABILITY

PROMPTSSucceed here

PROMPTSFail here

Easy to doHard to do

Activity: Applying the Fogg Behavior Model

•Working in small groups…

•5 minutes…

•Choose a behavior that you would like to influence

•Brainstorm and develop approaches to address all three factors

•Be ready to discuss your thoughts

November 7, 2019

Agenda

Theory“Portfolio

Approach”

Implementing

& Measuring

November 7, 2019

What is a Portfolio Approach?

November 7, 2019

Read & Sign

eLearning

Live Training

Microlearning

Performance Support

Coaching

November 7, 2019

What does DOJ say about training??• Risk-based

•Gap analysis

• Timely

• Periodic

• Tailored

• Real-world, including “coverage of incidents”

• Evaluated/measured

• Tested and remediated

November 7, 2019

How do you determine training priorities?

November 7, 2019

Factors for Determining Training Priorities

•Risk Levels

•Shifting regulatory environment

•Frequency of activity

•Complexity of activity

•Who are we training?

(roles, experience, etc.)

•Compliance controls in

•Budget and resourcing

November 7, 2019

Risk and Training Modalities

RATING

TRAINING MODALITIES

Read & SignFoundational

eLearningLive Training

Helpline/

Coaching

Reinforcement

eLearningJob Aids

Online

Reference

CRITICAL

MEDIUM

November 7, 2019

Example: Sales Position RiskRESPONSIBILITIES

Develops business plan for assigned territory that is consistent with sales

plans, strategies and objectives.

Conducts quality sales presentations to all targeted customers.

Understands and demonstrates targeting principles.

Leverages sample programs, literature and other items to ensure physician

awareness of products.

Differentiates products from all competitors and responds to customer

issues confidentially and appropriately.

November 7, 2019

Develops business plan for assigned territory that is consistent with

sales plans, strategies and objectives.

November 7, 2019

Develops business plan for assigned territory that is consistent with sales

plans, strategies and objectives.

November 7, 2019

INHERENT RISK IN ACTIVITY

LOW HIGH

November 7, 2019

INHERENT RISK IN ACTIVITY

LOW HIGH

November 7, 2019RISK

LOW HIGH

H• Read & sign

• Coaching

• Foundational eLearning

• Online reference

• Helpline

• Read & sign

• Job aids

• Live training

• Coaching

• Read & Sign

• Coaching

• Job Aids

• Helpline

• Read & Sign

• Reinforcement eLearning

• Job Aids

• Live training

• CoachingLOW

November 7, 2019

The Knowledge Retention Challenge

November 7, 2019

Maximize Learning

Maximize Knowledge Retention

Improving Knowledge Retention

November 7, 2019

How are you increasing knowledge retention in your company?

November 7, 2019

Agenda

Theory“Portfolio

Approach”

Implementing

& Measuring

November 7, 2019

How you are implementing a Portfolio Approach in your company?

November 7, 2019

How are you measuring effectiveness of your training?

November 7, 2019

REACTION LEARNING

RESULTSBEHAVIORCHANGE

Kirkpatrick

November 7, 2019

Surveys

Direct feedback

Focus groups

Testing

Monitoring

Compliance Metrics

Business Metrics

Monitoring

Auditing

Helpline

Kirkpatrick

November 7, 2019

What are your KEY TAKEAWAYSfrom this session?

Reduce Compliance Risk Using a

Portfolio Approach to Training

Erica Powers | Sage Therapeutics

Punkaj Amin | Smith & Nephew

Ed Sleeper | Celgene Corporation

Dan O’Connor | PharmaCertify™/NXLevel Solutions

Reduce Compliance Risk Using a Portfolio …...20th Annual Pharmaceutical and Medical Device...

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