Rebooting w RBA

A Brief Orientation by Mark Friedman of The Fiscal Policy Studies Institute(Slightly adapted in light of local context)

Results-Based Accountability

Outcome-Based Accountability (OBA)

AKA: “Reflection-Based Action”

Rebooting w RBAA disciplined way of

thinking and taking action togetherto improve the quality of life in communities

&to improve performance

Rebooting w RBASIMPLE

COMMON SENSE

PLAIN LANGUAGE

MINIMUM PAPER

USEFUL

RBA is made up of two parts:

Performance Accountabilityabout the well-being of

PARTICIPANT GROUPS

For Neighbor-Groups – Associations -- Programs –

Agencies Community-Building Networks – Service Systems

Population Accountabilityabout the well-being of

WHOLE COMMUNITIESFor Neighborhoods – Cities – Counties – States -- Nations

Rebooting w RBA

1. How much did we do? 2. How well did we do it? 3. Is anyone better off?

An aspect of well-being (quality of life) for children, adults, families or communities.

A measure which helps quantify extent to which a quality of life is present.

A measure of how well an intentional effort (e.g. neighbor-group, association, service, program, agency or service system) is working. Three types:

= Participant Results

Popu

latio

nPe

rform

ance

Rebooting w RBAChildren born healthy, children ready for school, safe communities, clean envrionment, prosperous economy

Rate of low-birthweight babies, percent of children ready at K entry, crime rate, air quality index, unemployment rate

From Ends to Means

ENDS

MEANS

From Talk to ActionPo

pula

tion

Perfo

rman

ce

RESULT or OUTCOME

INDICATOR

PERFORMANCEMEASURE

Customer result = EndsService delivery = Means

POPULATIONACCOUNTABILITY

For Whole Populationsin a Geographic Area

Rebooting w RBA

SARASOTA COUNTY

● Health

● Social Well-being

● Learning

● Civic Engagement

● Cultural & Recreational Involvement

● Economic Vitality

● Environmental Well-Being

● (Transportation Effectiveness)

Past community report cards reflect that we want to be a community characterized by high levels of:

Central-Cocoanut Neighborhood

● Happy

● Healthy

● Loved & Loving

● Learning

● Contributing

We want to be a neighborhood where everyone is:

Georgia

Lehigh Valley, PADayton, OH

Santa Cruz, CA

REPO

RT C

ARDS

New ZealandKruidenbuurt Tilburg, Netherlands

Portsmouth, UK

CountryNeighborhood City

An Everyday Example: A Leaking Roof(Results thinking in everyday life)

Experience

Measure

Story behind the baseline (causes)

Partners

What Works

Action Plan

Inches of WaterBASELINE

? Fixed

Not OK

Turning the Curve

Action Plan #2

1. What are the qualities of life that children, adults, and families in our community want?

2. What would these qualities look like if we could see them?

3. How can we measure these qualities?

4. How are we doing on the most important of these qualities?

5. Who are the partners who have a role to play in doing better?

6. What works to do better, including low-cost and no-cost ideas?

7. What do we propose to do?

7 Population Accountability Questions

How Population

&Performance Accountability

FIT TOGETHER

Rebooting w RBA

Contributionrelationship

Alignmentof measures

Appropriateresponsibility

THE LINKAGE Between POPULATION and PERFORMANCE

POPULATION ACCOUNTABILITY

Healthy Births Rate of low birth-weight babiesStable Families Rate of child abuse and neglect Children Ready for School Percent fully ready per K-entry assessment

CUSTOMERRESULTS

# ofinvestigations

completed

% initiatedwithin 24 hrs

of report

# repeatAbuse/Neglect

% repeatAbuse/Neglect

PERFORMANCE ACCOUNTABILITYChild Welfare Program

POPULATIONRESULTS

Child Welfare Program

Rebooting w RBA

1.What are the qualities of life that children, adults, and families in our community want?

2.What would these qualities look like if we could see them?

3.How can we measure these qualities?

THE BIG QUESTIONS