7 No-Brainers to Improve Your Client Experience

Laura Monroe

@InmanNews

Jenna Weinerman

@Updater

What’s Updater?

We save your clients:

What does this do?

What do these companies do?

Does it work?

Long-term success depends on

How do you get repeats and referrals?

But…

First, what’s a client experience?

The sum of all experiences a client has with you:

from the first phone call

to moving day.

7 no-brainers

1. Be accessible

1. Be accessible

1.  Ask for a communication preference 2.  Be honest about yours

3.  Share your boundaries 4.  Call in a backup

2. Do things you don’t want to do

2. Do things you don’t want to do

Help with the move

2. Do things you don’t want to do

Participate in the home inspection and appraisal

2. Do things you don’t want to do

Allow clients to cancel at the last minute with a smile

2. Do things you don’t want to do

Let them change their mind. It’s a big decision. Be their concierge.

3. Share trusted providers

3. Share trusted providers

Mortgage Moving Locksmith

3. Share trusted providers

Handyman Painter

Plumber General contractor

Floor refinisher Interior designer

Electrician Landscaper Don’t push providers, just offer.

4. Know names and phone numbers

5. Be ________

5. Be ________

1.  Professional 2.  Timely

3.  Positive 4.  Knowledgeable

6. Pledge to offer the best tech

6. Pledge to offer the best tech

Lead on iPhone

Respond with video

Schedule showing from iPad

E-signature

Facetime to see smiles

7. Get Updater

Would you rather…

Move

25% of clients chose the milk

Drink bad milk

OR

Your clients want your help

Your clients want your help

Updater is an elegant solution to

Stay top-of-mind

after closing

Save clients

5-10 hours

Generate

referrals

Branded address-change invites

Customized moving decision engine

Updater features

Mail Forwarding

Update Accounts

and Records

Share Digital Moving

Announcements

Transfer and connect

utilities and home

services

Clients promote your brand

Thanks, Jennifer!

You stay top of mind

Sample email confirmation

Updater is an elegant solution to

Stay top-of-mind

after closing

Save clients

5-10 hours

Generate

referrals

How much is it?

1.  Premium Agent Account $149 / year for unlimited use

$99 / first year for unlimited use 2. Team and Brokerage Account

From $299/year

How do I get it?

SIGN UP NOW updater.com/agents

NEED MORE CONVINCING? Email realestate@updater.com

with three convenient times

Thank you and questions

Get Updater updater.com/agents