Post on 22-Jan-2015
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2. 2 Customer complaints can destroy your organization ( listen to the customer, identifying the real problem, communicate complaint resolution process, investigate and set right internal problems to avoid complaints, keep customer informed about changes made).Module3: Manufacturing Management and Shop floor Focus -issues addressed Manufacturing involves compromises and unexpected happenings ( production plans, schedules, scheduled down times, ensuring input materials, raw material inventory and WIP, maintaining equipment in right condition, ensuring new products are launched after product and process validation, plan for people availability). Need to use problem solving tools ( identifying source of the problem, data collection, histogram, paretto and fishbone diagrams, why-why analysis, ensuring 4M+1T). Process become unpredictable without monitoring (understanding what is process capability, why variance occurs, robustness of process design, visible controls, importance of calibration and setting, importance of maintenance, training and ensuring discipline). Quality cannot be inspected out process should ensure quality (agree with customer on what is acceptable, have measuring systems and targets , ensure process capability of machines, tools and method, people to be trained and instruments must be calibrated). All things deteriorate with time including machines ( avoiding overloading, ensuring CLIR, time and condition based maintenance, stocking of quality spares, using proper tools to repair). Basics of TPM (how TPM is useful, logic and approach to TPM, key steps to implementation)Module 4: Advances in Technology -Issues Addressed: People seek solutions not products (hand holding, customer support, service, life cycle support ). Design is a structured process and is often multi-disciplinary (VOC, QFD, product FMEA, CAD and simulation, APQP, PPAP approval, life cycle testing and feedback). Material selection multiple variables (defining operating requirements, limits and boundary conditions, plan for worst case, factor of safety, cost and availability, evaluate options). Machine and tool selection for life (specify component requirements, volumes, cost, define process of manufacture, ensuring machine and tool capability, to buy or outsource, lowest cost per piece, investment vs return). Product evaluation for confidence ( specify customer requirements, measures and target range, plan for factor of safety, DOE and test schedule, documentation of test procedure, calibration of 3. 3 measuring instruments (MSR), data collection and analysis, acceptance and rejection criteria, conformance to international standards). Process validation and certification ( ISO 9001 / TS 16949 / CMM level 5 / AS 9000 / NADCAP / BIS / CEMILAC, Quality manuals, Works instructions and visual controls on shop floor, Calibration of instruments and machines, Process capability studies, SPC charts for daily management).Module 5: People Management -Issues Addressed: People come with a baggage of their past Different Talents (Individual goals and aspirations, Dominant / Influencing / Steadiness / Conscientious types, Environment hostile or supportive, Attitudes vary, Fears & Beliefs, Learning to deal with different people ). Managing self (Goals - that motivate people, Fears- a person avoids, Knowing strengths & weakness, Build on strengths, Setting realistic & achievable targets , Seek happiness from your actions). Team working (Education system fosters individuality, Realize you cannot do it alone, Each member will have his own thoughts and approach, Create a common understanding of the problem, Leaders will evolve ensure all participate, Big breakthroughs possible. Communication skills to be learnt (Learning to Listen, Non verbal communications, Sincerity of purpose, Speaking and Presentation skills, Etiquette and manners, Seeking feedback). Managing conflicts (Conflicts will be there to be resolved, What is a conflict, Define the problem clearly, Dont make it personal, Step by step approach to conflict resolution, Communication is a key element, Proactively avoid conflicts). Knowledge and skills need to be taught and learnt (Bridging knowledge and skill gap, Know what your bosses expects of you, Define on a radar chart where you are, List the gaps in knowledge and skill, Request training classroom /on the job, Check if you have learnt by applying learning, Build your subordinate). *****